I recently bought a Nogara Dress from this site!! The whole buying experience was amazing, and they delivered the product on time. However, they sent a small size, and I have to go through the whole exchange procedure. So, I contacted them, and the person on the other end of the phone was very helpful. He helped me place a request for exchange easily and made sure I received the correct order, in the same week. Would love to buy more from here!!
Review by MomVA1 month ago
I have been waiting over two months to get my product. The service is ridiculous. They continually send me promises that it's shipped and the shipping takes time. But the shipping shows it hasn't even left the facility. When I ask about it they're response is the same. They don't care and don't help. I have now opened a dispute with my credit card company. Will never get the dress. Ridiculous. ONE WORD: RUN!!
Review by Sopharany1 month ago
Items are shipped from China - not California. Every time I email, I get an auto response -- "We are a small business and we endeavor to reply to all customers within 48 hours. As we have a small team so far, sometimes it may take a bit longer. We apologize for this inconvenience."
THE TRACKING NUMBERS THEY PROVIDED ARE INVALID WHEN I CHECK THEM. I am trying to get my money back. No phone numbers for a customer service rep either.
Review by Kugen Rodnicki2 months ago
I placed an order , waited over 3 weeks to no avail
Cancelled order and have yet to receive refund /credit card refund
Customer service at best non existent
Review by Prourne2 months ago
LOVE MY NEW DRESS!!! LOOKS GREAT ON. I WORE IT WITH MY SNEAKERS FOR A CASUAL STYLE. HOWEVER IT GOES WELL WITH PRETTY ANYTHING! ORDERED TWO NEW COLORS TODAY!
Review by Birgith2 months ago
DO NOT WASTE YOUR MONEY ! QUALITY DISGUSTING. NO CUSTOMER SERVICE. DISHONEST. PRODUCT DOESN'T ARRIVE. THEY WON'T GIVE A REFUND. THEY WILL NOT RESPOND TO EMAILS. SAVE YOURSELF THE GRIEF - SHOP ELSEWHERE. I AM SO ANGRY. I WILL BE GOING TO THE BANK TO REVERSE CHARGES.
Review by Nslfigocueifoov2 months ago
Ordered a top a month ago. Still has not arrived. Emailed them and they sent me a bogus tracking number that says it is in process (for 2 weeks now!). If shipping was going to take this long, they should say so when ordering. Asked for a refund and they have stopped responding. Check their FB page where comments are hidden..red flag. Based on other reviews I'm doubtful the top will ever arrive and even if it does, it will likely be of very poor quality. Do not shop there. I wish I had checked up on this business before buying. Lesson learned to always check every business and never buy through a FB or IG ad!
Review by VelPete2 months ago
It took over a month to get my items. I kept writing asking where they were, they kept saying it shipped, but the tracking # kept showing that it hadn't left their facility. It finally arrived yesterday. Straight from China. So upsetting when the website shows a California address. The clothing was so bad. Not even labeled, stitches pulling out, some areas not even stitched. The dress I ordered was so see thru you could never wear it out in public. I have demanded a US place to return, and a full refund. No word yet.
Review by Aryav Nowah3 months ago
Ordered a month ago
No delivery no way to reach them
Don't order from them
Contact BBB and your CC company
Review by Michiana Rusalic3 months ago
WARNING!!! DO NOT ORDER FROM THIS COMPANY! I placed an order over 3 months ago. When I emailed inquiring about my order, they responded with tracking number. When I tried to track the package, there was no information available (tried this several times). I emailed them numerous times after this and received the same automated email saying there may be a delay in shipment. When I asked for a refund. it was never acknowledged, just sent the same automated response. HORRIBLE!
Review by Margria3 months ago
its been 2 months since i ordered and i still dont have any of the items. I keep emailing and they told me a month ago that it was shipped, when again i followed up a month later, they said they item has JUST been shipped. What a horrible business model and they dont give you any return or exchange info, for which i asked multiple times, The only thing they said via email replies is to take a picture of the item, which i am not sure how it will help. Anyhow, i wish i never saw this website and never ordered, wasted my money and i never got my stuff yet, going on 3rd month.
Review by Cheslett3 months ago
DO NOT WASTE YOUR MONEY. It's a scam. Absolute rubbish, cheap fabric, zip doesn't work. Sub-standard stitching. Took a month to arrive straight from China still in the Chinese factory's wrapping!! Emailed Caramelitta under their Returns' policy but no one responds!!!
Review by Mrhinc4 months ago
They split my order into 2 shipments, the first one arrived fast but the second got messed up. I thought I would never receive it as the tracking didn't update for a while. But finally it arrived! The dress fit me perfectly and was worth waiting!
Review by Daphiney Silvetti4 months ago
Worst experience ever! It's been almost two and a half months ago since I ordered from this company. Still no dress and no refund either. Nothing but fake automated replies and fake tracking info. Never ever again!!!!!
Review by Bafford Bavester4 months ago
Was hesitant to order on a new website, but it went smoothly, the top I received was exactly as described. I will be ordering more for sure.
Review by Shivanand4 months ago
I placed a large order and it never came! They keep sending the same response email saying it's on it's way. That was over 8 weeks ago! I asked for a refund and no response.
Review by FLbiker4 months ago
It has been over a month and they have not sent me my order. I think they are a scam. I try and contact them and get the same canned response.
Review by AusrinDot Houda6 months ago
The delivery took about 10 days from the date of placing an order, the dress I ordered arrived well packaged and was everything I wanted! Will be ordering from them again in future!
Review by Blazey6 months ago
Had a problem with an item that I bought. Customer service was very helpful and understanding, they offered me a replacement. I'm very pleased with the outcome.
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303 Twin Dolphin Drive Redwood City