I'm a marketer and an adwords certified specialist. Last year I was super busy when Captain Marketing called me. They gave me a list of what they would do for me and setup a backend for me to monitor what they were doing... just $300 a month. I thought that would be great to have a company doing some of the menial tasks I dread, and contracted them to actually do my wifes business site. THANK GOD I didn't hand them the keys to a clients site!
From the 12 point list they and I signed, after 4 months they did ONE thing. On the site I added a php date code for the copyright, and they posted to the backend that they had done that OMG! They didn't answer any of the dozen emails I sent them. Their excuse was that my account manager had dropped the ball and, after firing him (yea right!) they were ready to start on my work... 5 months and $1500 later.
I paid with AMEX, and when I filed for a chargeback, all of a sudden they were trying to give me free work and they started answering emails. In the meantime, while stretching things out, they sent AMEX fraudulent documents claiming they had done everything they contracted, and even though I sent AMEX the email trails with them admitting they did no such thing, AMEX sided with them and said I'd have to take them to court.
When I tried to post the story on RipOffReport, I got an email from a supposed staffer who said this can;t be because they are a great company. NO, they pay RipOffReport so they are protected.
Take it from a whitehat marketer, these guys are theives! I'll be happy to make all of the documents public if they want to challenge me.
Review by Avshalom6 years ago
Total SCAM. Ripped me off for things they promised and did not do. They had sales people leave left and right and then said oh he told you the wrong thing! Terribke site. Buyer beware!!!
Review by Houpen WenYuan6 years ago
All I can say is buyer beware.
My company spent over $2,000 with captain marketing. We did not generate any revenue as a result.
In the first go-round with this service, the company spent 4 months building a linking campaign for our company that was not even close to being in the area of my target market. I was very specific with my target audience and this was ignored by Captain.
After this initial campaign, Captain offered to lower its fee. For I paid this fee for an additional three months and never heard one word from the company.
When I called today to ask for a refund, I was told that that was not possible.
I was surprised to learn that despite my complete dissatisfaction with the service, I would be required to pay for the service for an additional month.
I dealt with Dante James at extension 7006 today.
I dealt with Nicolas Gandara in November. To my surprise, he is no longer with the company.
Skip this one.
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4505 Las Virgenes Road