customer service is pathetically outsourced and amateurish 2weeks for a replacement card and they wanted to charge shipping
Review by Ideal4 months ago
My tax refund check was from BBVA Compass Bank. NORMALLY banks will cash their own checks. Some require that you have an account with them 1st. Others will just cash it as long as you have two forms of ID. I went into the compass branch in Lynwood, CA. First... the teller was rude as she made a ugly face when i gave her the check. (I guess she was baffled because the amount was more the she made in a year.) She asked if I had an account and I said no. She then went to whisper to another rude teller and came back to tell me that they would not cash it because I didn’t have an account with them. I informed her that it would not be a problem to open one. She then replied that the check was too much money as it was more the. $2500 and to try Walmart... I’ve never been so insulted by a financial institution AND I’ve never experienced a bank that would not cash their OWN banks check that a business account owner had the funds to cover! BBVA Compass bank makes up their own rules and should not be in business!!!
Review by Outerhaven9 months ago
The two stars are for costumer service. They are very nice and try to help you when you have a problem, but the dispute dept. and back office over the dispute dept is of no help at all . In fact I do not believe they even read the 25 pages of Documents I sent in to prove I did not receive what I paid for with the BBVA credit card. They make you wait 3 months for nothing at all if you are charged for a product you do not receive, or receive defective and unacceptable. Then they tell you there is nothing they can do about it so you go to other depts and they appeal it , when they do nothing about it it goes to the back office where they are supposed to be over the dispute dept, but they do nothing also. I doubt they even read my docs. Very upsetting process. My insurance co. made one phone call to the co. and settled it immediately. My money was returned with absolutely no help from BBVA. Stay far away from this card no matter how much money they offer you, they do not have your backs.
Review by Imijah11 months ago
Have had checking, debit and credit card accounts with CapitalOne since September, 2018. In that time, FRAUD, obnoxious, disrespectful, mentally deranged, probably excons trying to rehabilitate, former drug antics, children, to try to communicate with at their call centers, pretty much all call centers with any business these days. Too much time to answer a question 2+2, hours, days, weeks, never obtaining what we, as consumers, called for in the first place. Too many escalations, having to repeat the same thing multiple times, knowing the information has been incorrectly input in their computer systems. I have had to dictate what should be entered on their computers very often to these call center people, who perceive themselves as PROFESSIONALS, what a joke!! Too much information out there with too many busy, busy, busy busy bodies having access the customers information, mega gossips. I recently have identified 2 banks and an insurance company playing with my accounts, SCREWING them up, if you will. There are many Federal Bureaus, Agencies we, as consumers, CAN and WILL report, complain to. Misusing our personal information is a Federal crime, punished by the law. CapitalOne is an on line bank, many drawbacks. I would NOT recommend banking with this bank, if you want any normalcy with banking, although most of them SUCK, have had accounts with many of the buggies. Keep reporting and eventually the Federal agencies will slap multi million dollar class action cases against these banks, as with Wells Fargo, currently ENJOYING a $142 million class action case. Unfortunately, the way of the world.
BBVA Compass is rated 1.0 based on
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