Ok, so i order a xl 5 panel canvas a month ago from them and i finally got my order. Last week i decided to read the reviews and i notice it was all bad. I was already disappointed that i wasnt even looking forward to my order getting to me. But let me tell you i recieve my order today and it was perfect. It was a gift to my husband and he was amazed. I didnt recieve no roll up picture or anything. Everything was already ready to hang! Satisfy customer here!!! Wish i can post up a picture to show how it looks! Thanks canvas storm!
Review by RicardoMaia1 month ago
So far this process has been terrible. The shipping took far too long even though I paid for shipping. When the product arrived it was not as described. I ordered the 5 piece white tiger with blue eyes. The picture was pixelated and distorted with very little detail. I asked for a refund the same day. They said “send pictures” so I did that right away and they still have not issued me a refund or even told me yes/no. Overall bad product and bad customer service. Stay away
Review by Chrisros2 months ago
I ordered 3 large canvas items on October 9th, by October 24th, I had yet to receive anything or get an update. I found my original email (I had already been billed, by the way) and found a tracking number through a Vietnamese shipping company I'd never heard of before. When I enter the number, it says that tracking number does not exist. I find their phone number on their website and all I get when I try to call, about a dozen time throughout the day, was an immediate message to email them. I emailed them, multiple times, never got a response.
Luckily the payment was made though PayPal so I disputed the charge for not receiving the items and now we wait. Almost a month later, no canvas, and no money returned.
Review by Rtfacts3 months ago
I have bought my first set from this company and the fact that many people rated this company so bad is that they misunderstood about the frame/no frame option. I have read carefully about the product option so I did not misunderstand. About delivery, I read and the time frame was 7-21 days but i received after 15 days only and the set was good in my opinion. So you would pay attention about frame option so as not to misunderstand about this.
Review by System4 months ago
Buyer BEWARE!! This company is not US based as website leads you to believe but, shipping address is China. Also, the customer service phone is NEVER answered. On 8/21 I purchased from website a XLG 5 pc canvas wall art for 40.49 & used PayPal for the transaction. The funds are immediately removed from your bank account & no confirmation of item or tracking # was received from company other than the PayPal email. By 9/10 I was growing concerned so I went online to check. I already said no answer at website customer service. I located this site with previous customer reviews (wish I'd seen it sooner). In yesterday's mail (9/10) I received small box with 5 poorly printed posters. This is NOT the way it's represented online. I have filed a dispute with Pay Pal but not expect much action nor a refund from reading other customer reviews. THIS IS A SCAM!! DO NOT PURCHASE FROM CANVASSTORM.COM. If I could give 0 stars I would. Shameful.
Review by Jestault5 months ago
Do not buy from this company. All they send you is the canvass, which is very poor quality. At no point do they state that the prints are not on frames ready to be hung. If I could rate them "0", I would have.
Review by Ferellie5 months ago
I would leave no stars if this was an option, ordered over a month ago and have not received anything, they offered me only a 60% refund telling me I would not receive the product, I think there is a word for this when they take your money provide no goods and only part refund! After multiple attempts to contact i find out they are manufactured in China which is not mentioned on there website. Avoid this company as they will take your money. I have raised this with PayPal and am waiting to see what happens. Looking at the other reviews on here it's clear that this is a scam. UPDATE: Just received the package and could not believe it but it was empty apart from some cheap packing inside. I ordered 5 XL canvas pictures so God only knows how these could have fitted in a cardbord roll about 8" long. Just goes to prove my point that this company is a sham. As far as I can tell from my order details there are two websites that were associated canvasstorm.com and hklproductions.com
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