Ihave ordered canvas prints from Best Canvas and Canvas People in the past and have been extremely satisfied with the products I've received. I tried Canvas Bees only because they had a BOGO offer and am exceptionally DISAPPOINTED! The resolution is awful, the prints much darker than they appeared when done by other canvas suppliers, and the shipping took longer than anticipated. I would NOT recommend them
Review by Rexmapu Faili1 year ago
I was really nervous after reading all the bad reviews because I submitted my order before checking out any reviews and I basically thought I had just thrown away my money but to my surprise, everything arrived in a timely fashion and looks exactly as I would have hoped. I purchased four smaller canvases with the BOGO deal and so even with shipping it only cost around $10/canvas which is a crazy deal! Costco canvases start at $30 I'm pretty sure. All of the canvases kept the photos in line and I'm just really happy with the product. It sucks that others had bad experiences and because of that I guess I'd recommend not buying really large or expensive canvases through this company but for small ones when there's a deal this good, it's such a good deal the risk is worth it in my book, plus all four of my canvases turned out great!
Review by Yoojin2 years ago
I ordered two products at a different time. They both came in perfect condition. Picture quality was amazing. The items arrived even earlier than the expected delivery time and packaged very well.
Wonderful service with high-quality products. I will order more in future...
Review by Fiano Mahlschnee2 years ago
COMPLETE LACK OF CUSTOMER SUPPORT AND SERVICE. NO ONE ANSWERS THE PHONE. NO ONE RETURNS CALLS. NO ONE RETURNS EMAILS. THIS COMPANY IS THE WORST. IT'S A COMPLETE DEAD END. IF YOU HAVE ANY ISSUE YOU CAN FORGET GETTING IT FIXED. MY PRINT ARRIVED DAMAGED AND NO ONE WILL ADDRESS IT. I HAVE NOT SPOKEN TO A HUMAN HERE BECAUSE THEY NEVER ANSWER OR CALL BACK. (Caps on purpose because they suck so bad!). People rating better than 1 star on here got lucky or are company shills. There are a lot more bad reviews than good ones. Do yourself a favor and don't gamble with your art with this horrible company.
Review by Crookes2 years ago
I placed an order for two canvases. There were errors in the original order to include billing. The customer service representative was eager to resolve the issue, immediately refunded the overcharge, and sent two new canvases. The final products were lovely and met expectations, however the customer service was exceptional and the real win in the purchasing experience.
Review by Shanky2 years ago
The total on all their invoices never add up. They are charging double tax for all buy1 Get 1 free orders. Everyone should check their invoices and complain to consumers affairs in the state of NJ. Their parent company name and inform is as follows:
700 B Campus Drive, Morganville, NJ, 07751
732-414-2588 - [email protected]
Managers name: Jesse Shaw
Other phone numbers found on the web:
732-414-2635 canvas print factory - Same management as canvasbees.com
Review by Chengyu Amores2 years ago
I had placed an order with this company and upon review of my order being placed I realize the shipping address was wrong I called them that evening, minutes after my order was placed and since it was outside of business hours I left a voicemail for them to call me back. The next morning as soon as their business hours said they were open, I called them I did get a hold of a customer service representative it was A man and he was very nonchalant about correcting my order. He said everything would be fine and order would ship to the correct address. I asked him to send me a confirmation email and he told me that there is no way that he could do that. I asked him why and he said that his system does not allow it. I got off the phone with him and immediately sent an email to customer service explaining that this man I talked to was very nonchalant and didn't seem to know what he was doing and I was concerned that the change had not been made. The next morning I got an email stating that my order was confirmed and that it would ship to the wrong address. I was a little perturbed but figured I would just call and fix it. I called eight times that day with no pick up or response. I left multiple voicemails. No one ever got back to me. I sent multiple emails no one ever got back to me. I found them on Facebook and put a concerning review on their Facebook page and once they saw that they deleted it and proceeded to block me from the page. I have friends and family that have commented on their page since then asking them to get back to me please and they told them that I have used excessive profanity on their Facebook page and that is why they had blocked me. I did not do that, I never used in inappropriate language. Once enough people made a fuss, they decided to delete all the comments that were made concerning me. As of right now all of those comments have been deleted and I have been lied about. I would never ever ever order from this company again and I would never ever recommend anyone else to order from this company. I have never in my life had such a bad experience with a company and I am a palled at how they have behaved. They should be ashamed of themselves, lying about people! I wish I could leave by zero as their review.
Review by Salmaha2 years ago
Very disappointed with my order. I wish I found this site before ordering. I ordered 9 prints that were to fit together perfectly except the 11 x 14 I ordered that was supposed to be portrait came landscape style. I called customer service and spoke with Jesse who was very rude. He told me I ordered it landscape style. Which is odd because their website doesnt even give you the option to do that! Its a guessing game when you enter the numbers. But, the rest of my prints came as the first # being the top of the photo for example my 16 x 20 came as portrait style and so on. When I pointed this out to Jesse and asked him to explain why the rest of my photos were portrait, he said I dont have an answer for that. He then proceeded to tell me he would give me a new picture for free but that I would need to pay the shipping of $18.95! It is clear that they made a mistake. I asked to speak with someone that could answer my questions he told me it was a small company and that there was no one else for me to speak to. Very poor customer service! I will never order from this company again. Do yourself a favor and stay away from these guys.
Review by Erhime Topalski2 years ago
I place an order and paid for 1 to 2 shipping. I live roughly 2 hours away from the business so it should have been 1 day, 2 days max. 4 days later, my order arrives. After no response from company, I called Fedex and complained. I paid for the faster shipping as this was a gift for my brother and nephew. Had to pay again to ship to his house since he was here for the holidays. Zero responses on the phone or email. Poor customer service. Prints were good, but i'll never order from here again. The kicker was the phone call with Fedex. I paid for faster service, and was given the saver option which is basically the free option.
Review by DeepOnion2 years ago
There is no way to contact customer service for any correction or mistake. When they were running a BOGO offer, I thought I placed an order for two of the same print and then typed in promo code. When I got the invoice it says one print and no discount. I immediately wrote an email to rectify and have since written 3 times -- no response. I've called customer service and left messages 3 times, again...no response. HORRIBLE WAY TO DO BUSINESS. I saw no way to cancel an order even seconds after I ordered.
Review by Ndjacho Varagnat2 years ago
In January of this year I placed an order. I was told I would receive a proof to approve/ not approve before the order would be created/ shipped. I did not approve the proof and the order was shipped. I called to make the return and was told I didn't have to send the items back but I would get a refund. It's been almost 60 days of ongoing emails with the company promising a refund and that someone would get back to me with no resolution. I have documented emails of a non-approved proof and promised refund and phone records I will be submitting to the credit card company dispute. I am sorry that it has come to this and wish the company could have come to a resolution with me. If you are looking to order prints from a company who is easy to get in contact with and responds to questions/ gives proofs, etc I would not recommend Canvasbees.
Review by EdC2 years ago
1st canvas was ok. Second time I ordered they cropped and mailed my canvas without consulting me first. When I tried to get this simple problem takin care of He basically told me tough, and wouldn't respond to any emails. Luckily I paid through PayPal and filed a dispute. He finally contacted me and replaced canvas.
He turned an easy fix into a big haste. Will never use them again!
Review by Rolensky Hatlem2 years ago
I mistakenly placed a 2 for 1 offer and realized i had not included the proper code.
I tried to call, email, and fax a cancell . Or sent seversl emails about the mishap eithin a minute of the order. They would not give me the 2for 1 price of even respond! There are many othe companies doing the same work that i will use in the future.
Review by Groves Szofer2 years ago
The quality of what I received was un-usable - totally did not look like what I sent them and the picture was mounted crooked on the frame. 2 emails - no response. Called - all 4 phone prompts - no response - goes immediately to voicemail. Been over a week - not one call or email returned. This was to be a special gift - they now have my money and I have no gift. Bad business - stay away. A business is not measured by when things go well, it is measured by how they treat customers when they dont.
Review by Siddappa2 years ago
Got it on time, in good quality, no issues with the print, and was the first piece to sell at the gallery opening. When I called, he fixed a shipping issue I had and was very professional. I got everything in on time.
Review by Cumakasi2 years ago
Just an awful company. Extremely rude, passive aggressive man owns this company. They clearly do NOT care about return business. He gives appalling customer service and does not deserve your money. Go elsewhere.
Review by Lennita Hermneuwöhner2 years ago
I ordered three 16" x 20" canvas prints four days ago and they arrived today! I can't believe it! They were a surprise to my husband and, based on negative reviews, I was worried about open the box in front of him - fearing they may look poorly made. Well, he was there so I opened them. THEY ARE BEAUTIFUL!!!!! I have had none of the issues I so feared when ordering. These are a ton of bang for the buck!
Review by Krirkchai2 years ago
The quality is inconsistent. 50/50 at this point. However; the company doesn't care about repeat business therefore; you will become frustrated if you expect quality and to be treated fairly when their reproduction is poor.
Review by Richards Smiriglio2 years ago
I wish I would have read these reviews before purchasing 2 prints from Canvasbees. Their work is subpar! The prints are so blurry. They don't even flag an image if it has low resolution. Also, one of my prints has a wrinkle down the middle. I've emailed 2x and called once. No response at all. Don't waste your money.
Review by Marichelle2 years ago
I had the exact same bad customer service as Cris F wrote when I called yesterday 10/11/17. I called the main customer service also, after writing an email with no response, and the guy was very rude and said he couldn't help me and I asked to talk to someone who could and was on hold over 20 minutes, when I had to hang up. I ordered two 16x20 prints and emailed them a few weeks out to see when I should expect them because I got not tracking info and when I logged in it said I had no orders, but I already had paid for it! When they arrived I received a 12x20 and 20x20, when the customer service rep said they emailed me to call them....I looked it up and they emailed me to tell me they "were having trouble adjusting my prints" which I thought was just taking them longer. I received the prints 6 days after they sent the email, which meant they only waited for me 4 days and printed and sent them out the wrong size. They did NOT call me or leave any type of phone message. I asked why they wouldn't have called me - he said "you should have checked your email"....such a nice customer service guy "not!" So I paid for two prints that don't fit and nobody will contact me back!
Review by Meghedik2 years ago
Placed an order called immediately to make an adjustment. No one would answer the phone...On Hold for 30 Minutes,,,asked for a Supervisor...good luck with that one...Rude, unprofessional...what a mistake.....I'm sure this isn't going to turn out good when I receive the order....DON"T ORDER HERE...There are too many other places you can go to...You been WARNED!!!!!
Review by Bafford2 years ago
After trying to respond to an email from Canvasbees through a phone number they left and an email address they left and never getting a response back from them, I called the main customer service number and the person was rude, would not allow me to talk to a manager and told me he would not help me! He wouldn't even let me complete a sentence before interrupting me. I DO NOT RECOMMEND THEM for anything!
Review by Bricolo2 years ago
I placed an order on 9/9/17 and a few days later I was curious of the progress so I logged in to their site and under "My Orders" it says "You don't have any past orders." Obviously pissed, I sent an email asking for status or I would contest the credit card charge as fraud -- no response. An automated email was sent later saying that my artwork would arrive between 9/20 and 9/22 with no tracking number, etc. It's the 23rd and still nothing -- no tracking number and the site still says I have no order history. And this is for 2 pieces of ROLLED canvas in a SINGLE SHIPPING ROLL that they CHARGED $30 TO SHIP which is BS! And their stupid BOGO sale that supposedly ends with the stupid countdown is complete BS that just resets EVERY SINGLE DAY. Total scam tactics that I didn't catch because I was in a hurry to get a quick gift for a friend and was dumb enough to trust a company that miraculously was just simply a top Google result... Total crap company - if it even is one. I'll definitely be taking this case further than a simple bad review...
Review by Naegele2 years ago
Instead of addressing concerns with customers, they ignore them, block them from their fb page, and then start spreading lies about them. Now comments and visitor posts are disabled on their Facebook page all together. Seems pretty fishy to me. DO NOT WASTE YOUR TIME OR MONEY WITH THIS SHADY COMPANY!
Review by Bafford2 years ago
The owner is not a good person, he blamed me for there misprint, then he wanted me to pay for the reprint. I ordered huge canvases of my children and at the bottom was a heart and a shopping cart! Even if I uploaded those pictures (which I didn't see on my side) where is the quality control department? want who in there right mind would add that to a huge canvas without attempting to contact the customer for verification? He was so rude to me, I am going to make sure everyone sees these review on every outlet I can find.