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Review by Chris Kelly1 year ago
Sadly, having spent a very substantial sum on three sofas, two chairs and and two footstools, the claims made by Cane-Line of longevity and high-end luxury have not been met. The guarantee is for six months with an extended period of two years to raise concerns. Very few, much cheaper options last for less than two years. Ours started to deteriorate around the two year mark and significant damage (discolouration and brittle fabric) was evident by the third year on the footstools and on most items by the fourth year. After three months of wrangling, new cushion covers have been offered and the company has told me that I should be grateful for that! No action has been proposed to deal with the deterioration of the inner fabric and frames. Customer service certainly isn’t high-end I’m afraid. Buy cheaper brands and have new every couple of years would be my advice.
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