We bought cane-line garden furniture (Model Kingston) which according to Cane-line is high quality and long lasting. It is not garden furniture in the cheap end but Cane-line advertise that it is long-lasting furniture. After some years it turns out that damage to the furniture occurs, as parts of the materials do not have a good enough quality. We have been in dialouge with Cane-line, which disclaims all responsibility. We have also received a response from Cane-line, which says that you cannot expect a life longer than 10 years for thir products. So be aware that the quality of these furniture is far from matching the price and quality that Cane-line claims they have. Far cheaper garden furniture has a considerably longer shelf life.
Review by Saifa Osanyinjobi11 months ago
Sadly, having spent a very substantial sum on three sofas, two chairs and and two footstools, the claims made by Cane-Line of longevity and high-end luxury have not been met. The guarantee is for six months with an extended period of two years to raise concerns. Very few, much cheaper options last for less than two years. Ours started to deteriorate around the two year mark and significant damage (discolouration and brittle fabric) was evident by the third year on the footstools and on most items by the fourth year. After three months of wrangling, new cushion covers have been offered and the company has told me that I should be grateful for that! No action has been proposed to deal with the deterioration of the inner fabric and frames. Customer service certainly isn’t high-end I’m afraid. Buy cheaper brands and have new every couple of years would be my advice.
Review by Jude1 year ago
Excellent Garden Furniture
I have a Cane-line sofa, armchairs and side tables in my back garden. They are of exceptional quality. They stay out in all weather, rain or snow, and still look fantastic. A wipe down with some fairy liquid and a cloth and they look as good as new. They are super comfortable - like a sitting room outdoors - I couldn't be more pleased with them.
Review by Compif Tofaleanu1 year ago
Super job all round.
Great service, fabulous product and very nice people to do business with.
Review by Shomyl1 year ago
The customer services at Cane-line is absolutely excellent, super efficient personal and so helpful. The garden table that I ordered is really beautiful and very easy to assemble. I would highly recommend this company.
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