First of all, I had to search google in order to write a review. This business will only post positive reviews and makes it nearly impossible to provide a negative public opinion. Ginger and Nicole are terrible and can not help in anyway. Instead of answering your question or helping you, they go on the defense. They also don't know the difference between an order number and a tracking number. I had to call and ask for confirmation emails and tracking information and was connected to someone in PA who couldn't help at all. After calling, emailing and contacting them via website, I still wasn't provided with a receipt or shipping information. (Their contact info isn't accurate and it's misleading.)
In addition, this website is full of pictures and brands of candy for sale that are mostly all out of stock. I ordered 5 candies and got an email three days later that two of them were out of stock even though the website showed a different picture. They are not up to date with their website or inventory. Customer service is non existent. I was initially very impressed immediately after my order. That quickly changed. The sad part is that in order for the public to see this they will have to do an intense search to find the bad reviews.
I would never, ever recommend this business to anyone, especially if you need candy for an important event or if it is time sensitive. This business literally did 9 out of 10 things wrong and didn't even follow their own directions or promises.
Piece of advice: after they screwed me, I found what I was looking for on amazon (in stock, *surprise*) several dollars cheaper and had it delivered the next day. Save your time, money and most importantly your energy. A feeble minded monkey could run a better business.
(Note: I don't ever write reviews. This took a lot for me to not say terrible things about these people.)
Review by Bazek Ferrington8 months ago
Received hard candy that had clearly been stored in very hot conditions as it had deformed, and didn't taste right. Customer support agent Ginger seems to be of the opinion that defective candy doesn't exist. Refuse to take returns and will ignore refund requests. Wish I had never heard of them, they have low prices but you get what you pay for.
Review by Wilberding8 months ago
Ordered 4 cases of jelly beans. 3 were hardened and all cracked up, either stored in poor conditions or defective to begin with. Customer service refunded me the cost of only 2 of the cases (while making me feel very bad about it). Would not shop here again.
Review by Sahbi1 year ago
We have ordered from the candy store for three years. The candy ordered from their advertisement picture is not what we received. We ordered flat square Not barrel bulky candy chocking hazard candy. This company has become difficult they have blocked communication with me over my refund. NO other way to contact them.
Ginger told me to return the order send the tracking information if the order arrives not opened I would get a refund. Ginger sent refund immediately on tracking information days before inspection of the candy.
The refund was only for the candy not the shipping cost to me or the return shipping costs total for both $49.39 more than the order it self. This wasnt what we ordered now she blocked us no other way to get our refund.
If we were aware the shipping costs would not be refunded this matter would have been handled differently.
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Santa Monica Boulevard 8424