Avoid Canada Post if possible. I loss 3 packages in August and because I received a email saying delivered they told me in was scan into my mail box and say I received it. They just gives me a run around no answer too there poor customer service so I was out $300. Yesterday day I received a package for the house number 25 and I live in 15 guess he received that package too but it was scan into his box time to resolve this and get it right Canada post.
Review by Geetansh2 months ago
Can I give it -5 stars?
Absolute crap. My package has been "out for delivery" for FIVE days now. Called customer service and they offer zero help. Telling me that the package is tracked to be in Mississauga. I live in Mississauga! You're gonna sit there and tell me it's taking 5 days to mail within the same city?
Review by Yesniel2 months ago
Six days to get from China to Edmonton one day in customs and now 7 days from BC to Edmonton and still not here. You could walk it here faster. Canada post is so slow and unreliable.
Review by Jikang Azwardi2 months ago
We live in a condo complex, we all have separate doors to each unit. All Amazon orders delivered by Amazon to our unit are delivered to our door, with never a problem. Amazon orders delivered by Canada Post end up with a pick up notice in our community mail box. There is never an attempt by the postal worker to deliver to our door. With Canada Post deliveries we have to make a trip to the postal station a 15 minute drive away.
Review by Shayntel2 months ago
I usually have good experiences with Canada Post. Not today. I have been home all day and did not get a knock at my door or a ring on my buzzer. They left two delivery notices in my mailbox instead. I made sure to stay home today so I could receive those packages.
Review by Farron Gune2 months ago
Canada Post needs a complete redo of it’s entire business model. I have never been able to rely on their service and have been left especially disappointed this time around.
I ordered through a retailer and Canada Post was supposed to deliver my item nearly a week ago. It is now one day past the latest expected delivery date, and their tracking system still says “due (yesterday) by end of day”. I have not even been given a reason as to why my shipment is so late or when I can expect a solution, which is such unbelievably poor customer service. I tried their live chat feature yesterday and never reached an agent despite being in line, so tried again just now. I was told that “tracking my order is my responsibility” how is that supposed to be helpful?Besides, I have been tracking my order every single day this week! They told me there was an issue verifying my address, and my shipment is being held and could likely be sent back to the retailer. This was aggravating, but I would have understand this delay had someone on their end mentioned it to me in any capacity. But no, nobody said anything and I was led to believe I’d have my shipment by late last night. In the end I told them to cancel my order as I could have just gotten it in store days ago had I known this would drag on like this. I only ordered it so that I could surprise someone by having it sent to them, and I didn’t want to get it in store yet because I was under the impression it was on it’s way.
Their live chat agents are slightly condescending in tone and make you feel like perhaps it’s something you did wrong, but now that I see 93% of reviews being one star here, I’m assured it’s not me and I’m furious. Canada Post needs to take accountability for their one star service and stop making their angry customers feel like it’s something we’ve failed to do on our end.
If I can help it, I’ll never order through this company again.
Review by Players2 months ago
NEVER SEND AN IMPORTANT LETTER WITH THEM!!! About two month ago I bought an priority envelope because I needed something to be shipped to Toronto on a Friday! The person on the counter made a mistake and entered the wrong post code into the system and on Friday I got my mail delivered to myself! We went to the post office and we had to pay an other priority mail to get it shipped for Monday!! For there big mistake and our delay we just could listen to a lot of apologize which I think is not enough! Because of that mistake my visa application is delayed!! The second priority mail we sent they made an mistake with sorting so it arrived finally on tuesday! How stupid can you be to make a mistake at the same priority letter 2 times in a row!!
If you have some important mail to ship, never ship it with them!!
Review by MandyBishop2 months ago
This is not the first time that they are supposed to deliver an specific day and then they let you waiting without notice all day waiting then day decide to just deliver the following day or 2 days later. They have standard excuses like "Verifying recipient's address; Possible delay" or "Item re-routed due to processing error; Possible delay".. etc.
Then they show up any day during the time people are at work and leave a notice, to pick up "the following day after 1pm" so.. Another day of delay... Frankly.. They should close this "service".
Review by Walling Derrow2 months ago
Home all day waiting for package. Package was delivered to post office and now they are closed for the weekend. Useless.
Review by Machaley2 months ago
Absolutely trash service item has been out for delivery for a full 24h godamn sacks of human waste
Review by Bonding2 months ago
no attemp at delivery, 2 days late for drop off at local post office. overall terrible. any other company with this service would be out of business long ago
Review by Mishay2 months ago
If I could give zero star or negative 100 stars, I would. By far the worst shipping service I've ever encountered. I sent a package from Hong Kong to a customer in Canada. There was no update after passing through customs. It's been almost two months of no update. I had to refund my buyer which costed me a lot of money. Customer support is terrible. Not helpful at all. They just asked me to file an inquiry with my original post office. I don't get it. The package is already in Canada? And my local post office would only ask me to file a claim instead of helping me to trace it. The package is now lost in transit! Thanks Canada post!
Review by Mirette2 months ago
Already a week late (From their estimate) and counting. How is this company so incompetent.
Review by Calinawan2 months ago
My regular delivery man is AMAZING. My problem is with the guy that covers him when he is off. Lazy, lazy, lazy. At like 8am it will say, "out for delivery". 10 minutes later...."on way to pickup location". This guy almost never delivers, he just dumps the packages at the pickup location. Multiple complaints have been filed. I have been told by a service rep that I need to be careful with complaints because the drivers are known to retaliate...like not deliver packages at all, they magically get lost, leave packages in unsafe locations or even damage the packages. Seriously!?!?!. So Canada Post knows these issues exist and do NOTHING about it. I wish there was an option to allow online shoppers the ability to choose their own method of delivery; I would pay more just to avoid Canada Post.
Review by DZeal2 months ago
perfect share perfect
Review by Yuntao Taweel2 months ago
I don't know where to start...Buts lets say 1st, from my experience delivery in Longueuil, is away better than Ottawa...Why?
In 2 weeks, I had 2 packages delivered to my address through Canada Post and for both of them a notice card left.
I'm at home 24h, and for both deliveries, no one tried to call the buzzer or knock on the door; even though the elevator is 3sec from the mailboxes (1.5minute from my apartment). So, now I have to spend $ money or walk 40minute to where to pick up the package.
Other delivery companies do their job properly, like Intercom and Purolator (At least I have fewer issues with them than Canada Post).
Review by DavidCopeland2 months ago
The most incompetent customer service. I called THREE times in order to speak to someone who was even remotely able to communicate. And they will not allow you to speak to a supervisor upfront which is absolute b.s. So, you're almost forced to speak to someone who is completely inept. Embarrassed this is a Canadian company.
Review by Shewchuk2 months ago
So they deliver my package to the wrong place (I have door cameras no postal worker was at my place) they can GSP pin it in the area. But sorry I’m out of luck.. thanks ... I’m out package AND money for purchase...
Review by Dogus2 months ago
Sent an important package trusting express post to deliver within the advertised delivery time frame. It took twice as long as advertised. Will not use for express shipping again.
Review by Rickeera2 months ago
excited to receive a letter from my long distance partner who sent me a self care package and a long hand written letter only to find it DRENCHED and the ink seeped through the entire package making the pages unreadable, put me to tears to see so much effort go down the drain,,, literally. The lack of care and handling is disgraceful and honestly disappointing. Thank-you for ruining something so extremely special and meaningful
Review by Maryann Fournier Woodgreen2 months ago
I actually had a really terrible experience with Canada Post two days ago with a package not finding its way to me. However, a couple of employees at the Amherstburg branch went above and beyond to get my package to me. 1/4 of the shipping label wasn’t printed (shippers error), but they hunted me down with just my last name and drove it out to me immediately. Granted an agent I chatted with yesterday was of absolutely no help, locally I’m very grateful for how awesome they treated me!
Review by Airwreakcar Jilcu2 months ago
Horrible snail mail! Service sucks and I hate companies who use them as a delivery carrier.
Review by MCustomer2 months ago
Absolutely terrible service. What a disgrace. Of the five packages I have ordered recently, and paid express shipping for, 1 arrived at my house, 0 arrived on time!
Instead I get notice cards in my mailbox for some strange reason, telling me how I wasn't reachable, when I've been sitting at home WAITING all day for this package to arrive. I order things for home delivery since I don't drive, so Canada Post sending my packages to a shoppers drug Mart half an hour away is f****** useless. (And they won't resend the package out to you once it's at the store). Shame on you Canada Post!!! Just do your f****** job. Is that asking too much?!
Review by Coronet2 months ago
i had my package worth ~ $150 shipped from Toronto to Calgary on August 28 with standard delivery.
Been waiting for 2 weeks, keep tracking the package and no response
I decided to call Canada Post to ask for my shipment. They said that it was in transit. WHAT?? 2 weeks?
Now it's been 32 days. Finally, get notification from CP, it says that the shipment is lost. Just send an email to say sorry and NO REFUND AT ALL!
Review by Ssj2 months ago
They don’t even deserve stars. I can’t say anything about the head office but I had a. Issue with a package and the women I talked to lied so much. First saying that I told her that I had the package and I never did and she tried to tell me that she had the message to prove it and I told her to play it she avoided it and to call another number. Then she tells me that she never said the address 205 that it was 105 but in the message she sent me the first time she said 205. And so did other employees when I filed a complete. Then she also said that I should go get my package. I said I would in the message I sent back to her but I didn’t because I shouldn’t have to do that. Then she tells me that we talked before which is. A lie because I’ve never talked to her before only in voice mail but I told her that she got all offended and started to argue with me saying we did talk when we never did. So I told her 1. If the address is wrong you have contacted me. 2. Once you figured out where it was you wanted me to go get it which is not my job to that. Well agriculture with so she just avoided everything I said to her. If I was arguing her points she got defensive but when I would bring up my points she would ignore everything I told her and I said to her nobody likes Canada post and she’s like I hard that tons of times like she didn’t give a dame. Well I have posted a complaint and I’ll see if anything gets done!