Great customer service. Product arrived much faster than expected
Review by Ressorp Cristianas1 month ago
Scammers. Never recieved correct seizure medication. When I sent the meds back, they said they never received them and hit my credit for $80. Not to be trusted.
Review by Castlegate2 months ago
Do not give this company money. They debited my checking account and I never recieved my order. I have called them countless times and they tell me the shipping department will call me back I never heard back.
Review by Frijole Kirsova2 months ago
I'm so happy with Canada Drugs Direct that I've referred many friends to the site. I can get the meds I need reasonably fast at a HUGE savings over what the drug companies charge in the U.S. I mean thousands of dollars less! U.S. drug companies are driving families to bankruptcy with their prices.
Review by Pirta Pamler2 months ago
I ordered from this company for the first time and received the correct medication as per my doctor's RX. When I ordered the second time I received a generic form of my medicine. I was not notified nor did anyone ask for my approval to accept the generic version of the medication. I had to argue with call center representatives for four days that the generic form of my medication is not the same and that my doctor insists on the brand. Finally, I was told that they cannot provide me with the brand product and that it is not available. That statement was incorrect as I checked with a Canadian pharmacy in Vancouver, BC who carry the brand in stock at the same price I paid to CanadaDrugsDirect.
Customer Service with this company is a terrible disappointment and I will never deal with them again. I returned the product to Singapore which I took to be their company headquarters and I was promised a refund of my purchase price.
Buyer be ware!
Review by Tacquinn Stigner2 months ago
Too Slow on shipping
Review by Krupps3 months ago
After going through the initial process and discussing some concerns with Customer Service, I received my order in a timely manner, considering it came from overseas. However, it was somewhat of a challenge holding conversations with the CS representatives at times due to language.
Review by Cityreptile Muhtadie3 months ago
I ordered an inhaler for my asthma. My first order was filled correctly. The product came from New Zealand. The second order was different and I returned it to their Singapore address but not after having to argue with a man named Alfred in the shipping department. I was assured a refund after emailing my postal return receipt. That was 2 months ago. I wrote and talked to their customer service numerous times and I was assured a refund check. It has not been done. I will not order from Canadadrugsdirect again. Communicating with them is difficult and the hassle I am experiencing has made me order from another company. Same price, better service, right product, easy ordering process, fast delivery. I do not trust Canadadrugsdirect and I do not recommend them. Buyer be ware.
Review by Pejhman3 months ago
I received my asthma inhalers 6 days ago. The box was wet, crushed, and clearly had been opened. Two pieces of scotch tape were holding half of the box together. I immediately called Canada Drugs Direct. The call agent promised to call me on Saturday. Nope, no call. Meanwhile, I opened the outer box. I ordered 3 boxes of sixty capsules each. Every box has an inhaler device for inhaling the capsules. The device is not wrapped. It sits in a fitted cardboard slot inside. One of the 3 boxes has been ripped open. All of the blisters are intact. Here's where it gets really interesting. I was told the meds were coming from Great Britain. When I asked where my prescription shipped from, the call agent told me Great Britain. The box is postmarked "Deutsche Post, Port payé, 60544 Frankfurt, Allemagne (Luftpost/Prioritaire). When I inquired about tracking, I was told the packages are not tracked. It was explained that after the order goes out it can be filled anywhere. They offered me a $10 coupon for my trouble on an $180 Order that took 6 weeks to arrive. I'm trapped because I can't breathe without this medicine. Buyer beware.
Review by Sibila Outi3 months ago
This was my first time ordering from Canada Drugs Direct ! Initial process was very timely and confusing ! But after they got my written prescription and my paper check, things went just exactly as I was told ! It is a shame this company is not up to date with scans and e-mails ! it sure would make ordering from them much easier and faster !
Review by Aminish4 months ago
Canada Drugs Direct helped me find the medication I needed for my pet... for about a quarter of the price!
The first call to set up my account was a little confusing, but ultimately not that bad. They do require you mail in your prescription to them - so keep that in mind if you need medications in a timely fashion. I make sure to order the needed medications several weeks in advance of running out - in case there is an issue with refills, shipping delays, etc.
I've been using Canada Drugs Direct for over a year now and am so very thankful they are around!
Review by Sudarsanan Lanese4 months ago
Very easy to refill prescriptions. Medication arrived safely. Would highly recommend!
Review by JulesD5 months ago
Quick, honest and very helpful. Bought the same drug for my dog that was $500+ dollars in California and $50 here. Super quick delivery and very nice Staff.
Review by Mapprr Javorina5 months ago
Once again - drug received in timely fashion, as ordered
Review by Scammedone Mclaurie5 months ago
My cat needed a 400 dollar inhaler, and I was able to get it on here for 100 dollars. It literally saved my cats life. Thank goodness for this company. Everyone was very helpful on the phone and email. Very pleasant to deal with a company who actually treats you well. They also follow up to make sure you got your order and everything was ok with it. I'm going to use this company every time I need to, which is alot. Also, the inhaler was great quality, was exactly what I was supposed to get.
Review by Natpongm Blacquemoss5 months ago
We found the communication and service to be excellent. Easier than the other drug mail order company here in the USA. We received the prescription within two weeks. So far, so good. This is our first experience ordering prescriptions out of the country and it was very easy and expedient. Thank you!
Review by Mardie5 months ago
There was some confusion about receiving a new prescription in time. It was received just in time, with few days left on my old rX
So everything is OK.
Review by Zelva Darshanam5 months ago
good service - happy w/product
Review by Lafaire Pelanis5 months ago
Amazingly easy and affordable
Review by Scrapmate5 months ago
Easy ordering and delivery quicker than expected. Great customer service.
Review by Noyobjon6 months ago
Very lengthy delivery time. Issues with what I ordered and processed incorrectly but issued a credit when I brought it to their attention.
Review by Aleipa Derrow6 months ago
I had a hard time making sure my order went through. It did not tell me if I had any refills or not.
But I did receive it ten days later, Oct. 8th.
Review by Superswimmer Zinkof6 months ago
Fast Service. Excellent response to my order
Review by Quavo6 months ago
The good and the bad below.
I did receive my order.
It was a name brand, and did solve my problem (I am intolerant to the generics but insurance didn’t care and cash Pay in U.S. was $1500 for a month while 90 day supply from Canada Direct was $300.
And without this my life literally would be in danger.
Now The Bad:
It is incredibly confusing and misleading how the order process actually works.
They require a ridiculous amount of effort from both you and your Dr.
First they don’t take credit cards.
I don’t use paper checks (does anyone?)
So they require you give them direct access to your bank account, (something I will never do under any other circumstance)
They require your Dr to physically Snail Mail them the ORIGINAL prescription paper, and will not accept a digital copy only.
They will not even process your order, let alone ship it, until they receive your Drs. Snail mail RX.
And they require you to fill out a ridiculous amount of forms, multiple times in the process.
They are also vague and unclear about wether fax is sufficient or if those must also be snail mailed.
The website does not always process or save your info and if you Don’t call them direct, expect a fiasco.
Of course calling them direct means dealing with a person who’s English is not good, and who has trouble understanding your needs including the letters to spell your name and address.
My street name is “Tortuga”. As I said “T as in Tango, U as in Umbrella .. she said “TorBumbrala?”...
So here is my advice:
1. Call them BEFORE you ask your doctor to work with them, and be very meticulous getting your account set up and writing down with a check list exactly what they want from you and your Dr.
2. Do this Waaaaaaay before you actually need the RX in your hand. Like months before.
It took me 6 weeks from the day I got my prescription and went to their site to order, for the medicine to be here in my mailbox.
All with a whole hell of a lot of annoying excess steps and paperwork requests after being led to believe you are done.
I got the medicine I couldn’t get here at a price that was fair and reasonable.
I am grateful for this.
But I am terrified of how the re-order process may go and how long I may be out of medicine with my specific drug being (regulated) in a way that you can’t get a refill RX until only a few days before you run out completely.
And I am also very unhappy to have had to give up my personal bank acct info when I carry every major credit card in existence and use them as a way to protect myself from fraud and theft.
If this company got English speaking customer service agents, updated their website code and design to something post dinosaurs, and accepted faxed in prescriptions from verified Drs offices in the US.
They would literally be above 5 stars and probably become the most profitable company on earth.
The service they provide is life saving.
The process they use to provide it is LIfe SUCKING.
Review by Pirlo7 months ago
They kept me informed on the process. It didn't take any longer than it usually takes. Great price.