Purchased a large format printer online June 25. When it didn't arrive in the indicated period (July 9) I e-mailed asking for tracking information. Replied to me with a form letter e-mail order cancellation and no explanation. Printer listed as 9 in stock at three of their various locations at that time. No explanation for that, just out of stock. July 11 - Spent an hour on hold with their "customer service" line (289) 459-1088. After one hour it said leave a message and hung up on me. July 13 - Spent an hour on hold to other "customer service" line 855-940-2400. Same thing happened - it hung up on me after an hour. Informed them by e-mail that I have been in touch with Visa and the BBB. Claims to have processed a refund but nothing has been put back on my card. DON'T WASTE YOUR TIME AND MONEY!!!
Review by Hajjra1 year ago
I have used Canada Computers in the past and have had no prior issues, so I decided to use them again when my laptop needed to be repaired. I dropped off my laptop and was told it would take approximately 2 weeks at most for the repair..so I agreed. No price was given to me as a possible estimate; as a diagnoses was not made as yet. Diagnoses made after 6 weeks, no call to indicate repair price. In total the basic repair took 8 weeks!
I had no follow up calls on the status of my computer form anyone in office or store, I always had to call for an update and when I did no one seemed to know what was going on.
Additionally, there was always inconsistent updates being provided to me from management and repair personnel. To make matters worse, once the laptop was repaired, it was returned with multiple scratches that weren't present at the time of drop off.
In terms of compensation management didn't do much and basically said if they were me they wouldn't use Canada Computer's in the future and gave basic apology. As to date, they are super back logged and are advising customers of the potential excruciating wait times!! (One customer came in for a repair...there were 31 repair tickets ahead of him)
Poor customer service will lose POTENTIAL customers...just some food for thought!
Review by Parlett Bodyworks1 year ago
Sold me a $30.00, faulty simcard and won't accept my return. I tried to transfer a movie to the sim and the sim simply died half-way through the transfer. Can no longer access or even format the sim. I brought the receipt and item to the original store 3 days later but they won't refund my purchase. They were going to swap it for the exact same item but they were sold out. They wouldn't offer me store credit for a better card or refund the defective purchase. They insist that I have the original packaging; which I didn't have because they put the SIM in.
On the phone, Kyle (the manager) told me that he can't accept the return without the UPC code. He needs to UPC code in order to differentiate the item from the hundred thousand other items. I pointed out that this is great since he can do an item search and pull up the UPC code on his computer. He admitted that he can do this but it won't help since he needs the barcode. I told him that I can easily print one if he provided me with the UPC number; he wouldn't. Essentially, he lied and tried to protect his statement once he figured that I could easily print one if I had the UPC code.
This contravenes the Ontario Sales of good act. I quoted this to him but he didn't care. At the end, he wants the little brown bag it came in; the UPC code argument failed so it's a lack of return for lack of a tiny bag. This is HORRIBLE customer service and will never be going back. They simply refuse to refund the sale of a broken item.
Review by AlvinM Taraka2 years ago
This retailer refuses to stand behind products purchased in their stores - BEWARE -
staff are unsympathetic (pathetic) to client complaints.
Review by Hildenize Marynchak4 years ago
I BOUGHT 2 LAP TOPS AT THE 1045 WELLINGTON RD LONDON ONTARIO CANADA COMPUTERS WAS TALKED INTO THE WARRANTEE ON BOTH ADDING TO AND EXTRA 240 AND COUDLNT EVEN USE THEM .MY LAPT TOPS REFURBISHED AND THERE WERE NO FACTORY RESTORE OR RESTORE POINTS TO WORK FROM ON THE HARD DRIVE .DO YOU THINK I COULD GET IT DONE ? NO I MOVED FROM LONDON TO COLLINGWOOD ON WAS TOLD ANY CANADA COMPUTER STORE WOULD HONOR (I USE THAT TERM LIGHTLY HERE) THE WARRANTY BUT WENT TO THE BARRIE ONE 516 BRYNE DR F (ME A SENIOR WOMAN) TOLD THEM THE RESTORE WAS NEVER ON THERE AND SHOULD BE ADDED AS WELL THE ADD A NEW DISC WAS GONE SOMEWHERE I COULDN'T DOWNLOAD MY PHOTOS ANYMORE WHEN I COULD BEFORE. (FACTORY RESTORE WOULD HAVE NORMALLY FIXED THAT AND I COULD RELOAD EVERYTHING)THEY WOULDN'T DO IT SPENT 17 MIN ARGUING THE POINT WITH ME SAID I HAD TO PAY ANOTHER 80 DOLLARS TO HAVE THE PROGRAM PUT ON. HE ASKED THE MANAGER WHO DELIBERATELY STAYED AWAY FROM THAT SIDE OF THE COUNTER HE SAID NO TO TAKE IT BACK TO LONDON ONTARIO (A 4 HOUR DRIVE THERE 4 BACK)I SAID "ARENT YOUR CANADA COMPUTERS TOO THE SALES AGENT SAID I COULD TAKE IT ANY OF YOUR STORES AND NOT TO USE THE ACER WARRANTEE AS YOU HAD TO MAIL IT OUT TO BE FIXED AND IF I NEEDED ANYTHING WITH THAT WARRANTEE IF I BUY IT COULD GET EVERYTHING FIXED FREE AND THEY WOULD DO A ONCE A YEAR CHECK UP AND FIX FREE" HE SAID THEY WILL TELL YOU ANYTHING TO SELL A WARRANTEE (COULDNT BELIEVE THAT CAME OUT OF HIS MOUTH AN ADMISSION OF FRAUDULENT MISREPRESENTATION AND THEY ALL KNOW ABOUT IT)..THERE WASN'T A SOUL IN THE STORE BUT THEM AND ME AND MY FRIEND .TALK ABOUT CHEAP AND LAZY AND CROOKS THEY USED TO BE A GOOD STORE A FEW YEARS AGO BUT LIKE MOST DECIDE TO BE GREEDY AND FORGET WHERE THEY GET THEIR MONEY FROM .DAH AND NO ONE IN THE STORE GEEZ LAZY AS WELL MY FRIEND WAS GOING TO BUY A TV FOR HER BEDROOM AND AFTER THAT STUPIDITY FROM THEM SHE BOUGHT ELSEWHERE..NOW ALL MY AND HER FRIENDS DO.
Review by Jeffery Jeetley4 years ago
Unbelievable! i find what i want at the price i want on their website. i wait until the next day to phone and confirm the model number and specs. i order the computer, get it, and it's not the one! yeah, sure, they offer me a refund...and say "sorry, we rely on info from our suppliers"...i don't care where they get the info...they posted a product at a price, and then refuse to honour it. And "J" at local 261 apologizes...big deal...words are cheap, and this company, IMHO, is a "bait and switch" scam! STAY AWAY FROM THESE PEOPLE!
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