Canada Computers Reviews

Purchased a large format printer online June 25. When it didn't arrive in the indicated period (July 9) I e-mailed asking for tracking information. Replied to me with a form letter e-mail order cancellation and no explanation. Printer listed as 9 in stock at three of their various locations at that time. No explanation for that, just out of stock. July 11 - Spent an hour on hold with their "customer service" line (289) 459-1088. After one hour it said leave a message and hung up on me. July 13 - Spent an hour on hold to other "customer service" line 855-940-2400. Same thing happened - it hung up on me after an hour. Informed them by e-mail that I have been in touch with Visa and the BBB. Claims to have processed a refund but nothing has been put back on my card. DON'T WASTE YOUR TIME AND MONEY!!!

Since 2001 I was customer of Canada computer, I bought all my computer since I moved from Mac to PC from Canada computer.
I love to have customized computer cause I can get what exactly I need, they are such high tech and not only they price is better than other places but also, they have lots of variety and options of brands and products.
Thank you Canada computer to give us an option to have what exactly we need, of course they have computers that already been setup for the normal use.

I have used Canada Computers in the past and have had no prior issues, so I decided to use them again when my laptop needed to be repaired. I dropped off my laptop and was told it would take approximately 2 weeks at most for the repair..so I agreed. No price was given to me as a possible estimate; as a diagnoses was not made as yet. Diagnoses made after 6 weeks, no call to indicate repair price. In total the basic repair took 8 weeks!
I had no follow up calls on the status of my computer form anyone in office or store, I always had to call for an update and when I did no one seemed to know what was going on.
Additionally, there was always inconsistent updates being provided to me from management and repair personnel. To make matters worse, once the laptop was repaired, it was returned with multiple scratches that weren't present at the time of drop off.

In terms of compensation management didn't do much and basically said if they were me they wouldn't use Canada Computer's in the future and gave basic apology. As to date, they are super back logged and are advising customers of the potential excruciating wait times!! (One customer came in for a repair...there were 31 repair tickets ahead of him)

Poor customer service will lose POTENTIAL customers...just some food for thought!

Sold me a $30.00, faulty simcard and won't accept my return. I tried to transfer a movie to the sim and the sim simply died half-way through the transfer. Can no longer access or even format the sim. I brought the receipt and item to the original store 3 days later but they won't refund my purchase. They were going to swap it for the exact same item but they were sold out. They wouldn't offer me store credit for a better card or refund the defective purchase. They insist that I have the original packaging; which I didn't have because they put the SIM in.

On the phone, Kyle (the manager) told me that he can't accept the return without the UPC code. He needs to UPC code in order to differentiate the item from the hundred thousand other items. I pointed out that this is great since he can do an item search and pull up the UPC code on his computer. He admitted that he can do this but it won't help since he needs the barcode. I told him that I can easily print one if he provided me with the UPC number; he wouldn't. Essentially, he lied and tried to protect his statement once he figured that I could easily print one if I had the UPC code.

This contravenes the Ontario Sales of good act. I quoted this to him but he didn't care. At the end, he wants the little brown bag it came in; the UPC code argument failed so it's a lack of return for lack of a tiny bag. This is HORRIBLE customer service and will never be going back. They simply refuse to refund the sale of a broken item.

After careful consideration,on March 7, 2018 I bough al the parts that were needed to build my new desktop.The Sales rep.,Jeremy was very helpful as well as knowledgeable in every step, he even when as far as recommending some alternative parts in order to either supply a better performing part or to safe me some money. Once I purchased all parts I then decided to speak with the Service Technician His name is Henry, after a brief conversation I decided to have CanadaComputers put together my PC.
Note: throughout the years I have bough parts for three PC's 486,and two Pentiums.all from Canada Computers However,this time I decided to have the PC build by the in House service technician this person is one of the most knowledgeable computer tech that I have met in a very long time. Great sales Rep, great technical support, plus they also match some of the prices from other suppliers and Most Important I have the Best PC I ever had. Thanks CanadaComputers, and thank You Henry for your truly professionalism . Antelo B.,Vaughan, Ontario

Canada Computers is where I have been shopping for a year now.
Best prices on name brands.
Had a faulty RAM chip and they replaced it no problem.
Ordered a monitor from the website to get in on a sale and it was delivered in two days.

Excellent service repair experience with these folks, and for a good price considering the amount of time they spent on it.

Buy 2 laptops in ontario with warrenty. Great prices best prices all name brands. Provide good servicing also warrenty gurantee all good products and genuine parts accessories for compute laptop I am buying here

This retailer refuses to stand behind products purchased in their stores - BEWARE -
staff are unsympathetic (pathetic) to client complaints.

I BOUGHT 2 LAP TOPS AT THE 1045 WELLINGTON RD LONDON ONTARIO CANADA COMPUTERS WAS TALKED INTO THE WARRANTEE ON BOTH ADDING TO AND EXTRA 240 AND COUDLNT EVEN USE THEM .MY LAPT TOPS REFURBISHED AND THERE WERE NO FACTORY RESTORE OR RESTORE POINTS TO WORK FROM ON THE HARD DRIVE .DO YOU THINK I COULD GET IT DONE ? NO I MOVED FROM LONDON TO COLLINGWOOD ON WAS TOLD ANY CANADA COMPUTER STORE WOULD HONOR (I USE THAT TERM LIGHTLY HERE) THE WARRANTY BUT WENT TO THE BARRIE ONE 516 BRYNE DR F (ME A SENIOR WOMAN) TOLD THEM THE RESTORE WAS NEVER ON THERE AND SHOULD BE ADDED AS WELL THE ADD A NEW DISC WAS GONE SOMEWHERE I COULDN'T DOWNLOAD MY PHOTOS ANYMORE WHEN I COULD BEFORE. (FACTORY RESTORE WOULD HAVE NORMALLY FIXED THAT AND I COULD RELOAD EVERYTHING)THEY WOULDN'T DO IT SPENT 17 MIN ARGUING THE POINT WITH ME SAID I HAD TO PAY ANOTHER 80 DOLLARS TO HAVE THE PROGRAM PUT ON. HE ASKED THE MANAGER WHO DELIBERATELY STAYED AWAY FROM THAT SIDE OF THE COUNTER HE SAID NO TO TAKE IT BACK TO LONDON ONTARIO (A 4 HOUR DRIVE THERE 4 BACK)I SAID "ARENT YOUR CANADA COMPUTERS TOO THE SALES AGENT SAID I COULD TAKE IT ANY OF YOUR STORES AND NOT TO USE THE ACER WARRANTEE AS YOU HAD TO MAIL IT OUT TO BE FIXED AND IF I NEEDED ANYTHING WITH THAT WARRANTEE IF I BUY IT COULD GET EVERYTHING FIXED FREE AND THEY WOULD DO A ONCE A YEAR CHECK UP AND FIX FREE" HE SAID THEY WILL TELL YOU ANYTHING TO SELL A WARRANTEE (COULDNT BELIEVE THAT CAME OUT OF HIS MOUTH AN ADMISSION OF FRAUDULENT MISREPRESENTATION AND THEY ALL KNOW ABOUT IT)..THERE WASN'T A SOUL IN THE STORE BUT THEM AND ME AND MY FRIEND .TALK ABOUT CHEAP AND LAZY AND CROOKS THEY USED TO BE A GOOD STORE A FEW YEARS AGO BUT LIKE MOST DECIDE TO BE GREEDY AND FORGET WHERE THEY GET THEIR MONEY FROM .DAH AND NO ONE IN THE STORE GEEZ LAZY AS WELL MY FRIEND WAS GOING TO BUY A TV FOR HER BEDROOM AND AFTER THAT STUPIDITY FROM THEM SHE BOUGHT ELSEWHERE..NOW ALL MY AND HER FRIENDS DO.

I BOUGHT 2 LAP TOPS AT THE 1045 WELLINGTON RD LONDON ONTARIO CANADA COMPUTERS WAS TALKED INTO THE WARRANTEE ON BOTH ADDING TO AND EXTRA 240 AND COUDLNT EVEN USE THEM. MY LAPT TOPS REFURBISHED AND THERE WERE NO FACTORY RESTORE OR RESTORE POINTS TO WORK FROM ON THE HARD DRIVE. DO YOU THINK I COULD GET IT DONE? NO I MOVED FROM LONDON TO COLLINGWOOD ON WAS TOLD ANY CANADA COMPUTER STORE WOULD HONOR (I USE THAT TERM LIGHTLY HERE) THE WARRANTY BUT WENT TO THE BARRIE ONE 516 BRYNE DR F (ME A SENIOR WOMAN) TOLD THEM THE RESTORE WAS NEVER ON THERE AND SHOULD BE ADDED AS WELL THE ADD A NEW DISC WAS GONE SOMEWHERE I COULDN'T DOWNLOAD MY PHOTOS ANYMORE WHEN I COULD BEFORE. (FACTORY RESTORE WOULD HAVE NORMALLY FIXED THAT AND I COULD RELOAD EVERYTHING)THEY WOULDN'T DO IT SPENT 17 MIN ARGUING THE POINT WITH ME SAID I HAD TO PAY ANOTHER 80 DOLLARS TO HAVE THE PROGRAM PUT ON. HE ASKED THE MANAGER WHO DELIBERATELY STAYED AWAY FROM THAT SIDE OF THE COUNTER HE SAID NO TO TAKE IT BACK TO LONDON ONTARIO (A 4 HOUR DRIVE THERE 4 BACK)I SAID "ARENT YOUR CANADA COMPUTERS TOO THE SALES AGENT SAID I COULD TAKE IT ANY OF YOUR STORES AND NOT TO USE THE ACER WARRANTEE AS YOU HAD TO MAIL IT OUT TO BE FIXED AND IF I NEEDED ANYTHING WITH THAT WARRANTEE IF I BUY IT COULD GET EVERYTHING FIXED FREE AND THEY WOULD DO A ONCE A YEAR CHECK UP AND FIX FREE" HE SAID THEY WILL TELL YOU ANYTHING TO SELL A WARRANTEE (COULDNT BELIEVE THAT CAME OUT OF HIS MOUTH AN ADMISSION OF FRAUDULENT MISREPRESENTATION AND THEY ALL KNOW ABOUT IT). THERE WASN'T A SOUL IN THE STORE BUT THEM AND ME AND MY FRIEND. TALK ABOUT CHEAP AND LAZY AND CROOKS THEY USED TO BE A GOOD STORE A FEW YEARS AGO BUT LIKE MOST DECIDE TO BE GREEDY AND FORGET WHERE THEY GET THEIR MONEY FROM. DAH AND NO ONE IN THE STORE GEEZ LAZY AS WELL MY FRIEND WAS GOING TO BUY A TV FOR HER BEDROOM AND AFTER THAT STUPIDITY FROM THEM SHE BOUGHT ELSEWHERE. NOW ALL MY AND HER FRIENDS DO.

First, I have no idea how or why they came up with Canada Computers as every store is located in Ontario and not one is anywhere outside of Ontario. Some of their products, they will only sell if you go to one of their stores for pickup. So, imagine you live in the Yukon, BC, Alberta or Newfoundland and you want to buy something but after you buy it, you have to go to one of their outlets in Ontario to pick it up. If this doesn't make this store a poor place to shop, then you either have too much money, too much time or own a Lear jet and have a great lack of common sense. Suffice to say, my criticism is well earned and I have been banned from making any online purchases. Whoa is me, whatever will I do as for everyone else, it might not be so bad if you live near an outlet as their prices are high to average with periodic sales that make it worth your time and trouble.

Unbelievable! i find what i want at the price i want on their website. i wait until the next day to phone and confirm the model number and specs. i order the computer, get it, and it's not the one! yeah, sure, they offer me a refund...and say "sorry, we rely on info from our suppliers"...i don't care where they get the info...they posted a product at a price, and then refuse to honour it. And "J" at local 261 apologizes...big deal...words are cheap, and this company, IMHO, is a "bait and switch" scam! STAY AWAY FROM THESE PEOPLE!

Ecommerce website for consumer electronics and other consumer goods.

Very good, trustworthy store for computer components and other electronics. I've bought at least five things from them, very good price.

Canada Computers is where i have been shopping for a year now.
Best prices on name brands.
Had a faulty RAM chip and they replaced it no problem.
Ordered a monitor from the web site to get in on a sale and it was delivered in two days.

Cheap than most major distr (best buy/futureshop), lots of locations. Customer services are fairly good.

Never ordered from them but their downtown store is great! good prices staff are fairly helpful and overall a good experience.

Usually the best price locally as this chain sells at Toronto prices throughout most of Southern Ontario.

A great place to get computer parts. Cheaper than Bestbuy/Futureshop. Similar to Newegg Canada. I've been buying from the Ajax location over the last few years and have had no major issues. Like most tech places, you should know what you want to get. I would also advise you to not base a purchase on what the associates suggest. They tend to push the items that they have in great quantity, versus quality.

My experience with them is limited solely to buying computer components and peripherals. That being said, they're the only store I'll shop at when I'm looking to build a new computer and don't want to wait for items to ship from online retailers.

Good prices and products. As far as the Typo on their site, this is one item I understand is or maybe back order and well explained : From their product page for Klipsch 2.1 Pro Media :

Online Availability: In Stock
This product is available in limited quantities. Due to limited supplies we may be unable to fulfill your order. Order today and we will attempt to ship it within 2-5 business days.

Maybe read all of the print on the product page.

I waited over a month for speakers gave up and canceled my order don't order special order Behringer speakers from them unless you want to wait a long time

also they never sent even one e-mail notifying me the speakers where on back order I had to call them 3 times
an e-mail from them would be nice

ordered October 4th gave up on November 12 had to rent speakers for Halloween party $100 wasted
last time ill buy anything from Canada computers

I should have known better then to order from them they have huge spelling errors on there web site this is copied and pasted from there web page

Online Availability: Special Order
This product is a special order item. Order it today and we will ship up to 7 business days. ????? what the heck

Should be

This product is a special order item. Order it today and we will ship IT IN 7 business days.

I have delt with them often.
Very fast shipping no issues. Items always well packaged and in excellent condition.
Haven't dealt with support yet.
You can pay with credit, online banking, online checks ...

This is a computer parts retailer. I've been able to find specific components here that no other computer stores stock, and their inventory is frequently updated with products that are currently in demand by computer enthusiasts. Their online inventory checking system is convenient and accurate.