Never recover my order. Even though (they say) it was shipped. They don't reply to emails after you order something and phone support is non existent. This is why amazon keeps getting my business. Even if it costs more. AVOID.
Chainreaction cycle, Jensen or amazon. For all your cycling needs.
Review by MBrock4 years ago
placed an order, a few days later i get a nice email, stating they didn;t have it in stock, so i asked for a refund, Dom responded by asking if there was anything similar they could give me instead, i again said no and asked for a refund, 2 days later, no response, nothing, i look at my account and see they had now placed my order as a back order, so i write again asking them to cancel the order and again asked for a refund. Again no response... two days later, the order is finally cancelled but no refund... again no response, so i email again to ask for a refund. and it;s been 4 days and still no response. Although i finally got my refund. Ultimately a very moody and very childish customer service department. I was very polite and respectful, but they completely lost interest in serving me as soon as i asked for a refund. Ultimately along with their terrible customer service, they are over priced and their shipping is way too expensive, i actually found what i needed from a online shop in england, which was $15 cheaper, and the shipping was under $10 CAD, where as this shops price was about $15, i see no advantage buying from these guys unless you want to gamble and like being treated like crap... in these days and times. customer service and prices are what separate you from the pack, sadly this place offer none of those things... stay far,far away....
Review by Najeeboh5 years ago
I needed a good handle bar bag for my bike excerions and found exactly what I needed from Canada Bicylce parts. They carry select merch and the best so i don't have to search the site for hours wondering which one I should get.
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