With all goodwill and enthusiasm I advertised my brand new and newly converted campervan. We were very unfortunate that our fist renters broke different parts of our camper and brought it back damaged so that we were unable to rent it out for weeks. On top of that the first renters didn’t feel responsible for it at all and resisted to pay for the damage caused and left us a one star review as well with the explanation “no comment”.
I reported the damage to Camtpoo within 24 hours after the hand-in and according to their own policy Camptoo should hold the deposit for 10 working days, so the owner has got the time to figure out the costs and repair the van. It was extremely disappointing to find out that Camptoo acted inaccurately by returning the deposit to the renters after a couple of days already. I had to pay for all the damage, but I also had to cancel a lot of bookings and on top of that we have had no further bookings ever since because of the one star review.
Most disappointing is the customer service from Camptoo. No support or effort to solve the problem at all. Extreme lack of communication and a clear focus on customer ‘happiness’, as they call it, rather than sticking to the contract and policy. Van owners make their property available for the organisation to make money and when something happens to it apparently they choose the side of the renter without trying to get any rebuttal from the owners.
One big nightmare and still no response, solution or refund from Camptoo. I would strongly advise against using this platform!
Review by Delos2 months ago
very easy to use, excellent communications and good reminder emails. deposit returned in 1 day, so surprised in the speed of the refund.
Review by Carondelette2 months ago
I registered with Camptoo late this summer and found the process of listing my Campervan really easy to do with a swift process throughout. I had someone to help me all the way - a guy called Brendan. He was regularly in contact with me as I had part listed my van as it wasn’t fully converted at the time and he was very thorough when helping me advertise the van.
The first booking came in really quickly as we had managed to complete the listing before the end of the Summer holidays and I ended up renting my van out on back to back weekends.
The process was fine all up to the point of getting paid. My last 2 rentals were the last two weeks in August and I was to receive payment for these rentals several working days after the rental period. It’s now 6 weeks after the first time I rented and I’ve still not been paid! I try to contact them and I get a delayed response saying they’re trying to sort it and there are glitches but no one seems to be updating me and keeping in contact like they were when I originally listed my van. I have to chase every few days for an update and usually a few days later I get a reply.
Beware of advertising your vehicle with them - it maybe that I’m an unusual case but they have all my payment details and I have offered them alternative payment details and they still have not responded so I really cannot understand why they have not paid me yet.
It could be a sign they are going to cease trading?
Review by Chantellewilkinson2 months ago
We have found the renting out of our motor home pretty easy with Camptoo and they have answered all our queries promptly. Their service has developed well over the last year and we will continue to use it.
Review by Jevone2 months ago
Simple, easy to use and easy to communicate with.
Review by Cdodman Geso2 months ago
Another great Camptoo experience. Fabulous hirers, Camptoo is a very convenient website to use, making the whole process efficient.
Review by Lucyck2 months ago
Well the service was fine and the hire was great but still waiting for my deposit, 9 days have now passed and still no deposit has been received. I have contacted the owner of the motor home I hired and she has confirmed she requested the deposit be returned to me 9 days ago. Because of this poor service I will not be using camptoo again.
Review by Sobhy2 months ago
Was let down 6 days before hire was to start, very poor help to find a replacement and was unable to find one so holiday was cancelled, and camptoo were not interested in the money which I had lost in the travel arrangements and activity that I had booked , if you like a gamble with your holiday plans then ago head and use this site, but if things go wrong last minute don’t expect any help , I can’t put a cost on the stress and disappointment that this experience has put on myself and my children. Will never use them or recommend them.
Review by Takumibeats3 months ago
We had a great weekend away courtesy of Campertoo. From the booking to the insurance to handling the deposit - it all went smoothly and without any stress. The California we hired was really cool - very high quality, comfy and everything we needed.
Review by Salmuth Ojini3 months ago
Camptoo are a fabulous company to work with. I rent out my motorhome via Camptoo. Such a smooth process from start to finish.
I would recommend Camptoo to anyone looking to hire a campervan or motorhome.
Review by Martyros Blohowiak3 months ago
I tried to book a Motorhome using Camptoo.l saw a Motorhome for hire on there website and txt the owner via Camptoo i received a tx back via Camptoo from the owner confirming the dates i wanted were available i txt again to try and make arrangements to get the ball rolling but received no more information or txts
I would not recomend Camptoo to anyone
Review by NTaylor Bustle3 months ago
A brilliant idea for those of us who love campervans but are not able to personally own one.
An easy booking process with fast responses when questions are asked. Lots of different style and sizes of camper vans and motorhomes to choose from.
Would highly recommend if you are planning a road trip.
Review by Avada3 months ago
Great communication. Easy site to use and the staff are really friendly and helpful
Review by GreyDog3 months ago
Camptoo is the best. So happy to have joined them.
Review by Mutsayi3 months ago
Camptoo are very professional, helpfull and always available. Working with them is great experience, it is all transparent and always updated.
Review by Nick Senape3 months ago
As always a great service.
Review by Spaseeker3 months ago
I rent with camptoo. I don't like hidden costs so not happy cocky for anyone read reviews before booking I'm stock now with them due to a client for next year I can't let that person down think before you book money takes long to come on and damages and never get back to you ....
Review by Anthila3 months ago
We have been renting out our campervan with Camptoo for the last few months, and cannot recommend them enough. We were a little apprehensive renting out our lovely campervan but so far we have no complaints. The staff are super helpful, and it's always quick to get through to them if you have any queries. All our renters have been perfect so far, and it's a great way to earn some extra cash to cover the cost of owning a camper.
Review by Elu Blodget4 months ago
Camptoo are great guys & helpful. Look forward to hopefully working with you guys again
Review by JDiehl Iaam4 months ago
Great, cleat, simple processes from inquiry to booking to payment completion.
A great company that challenges the mainstream big names and delivers a more personal cheaper product.
Review by Mithat4 months ago
I have enjoyed several positive hirings with Camptoo. All the hirers have been great my motorhome has been well maintained with only a few minor breakages experienced which must be expected as general wear and tear. Camptoo has directed by far most of my hirings, the whole process is very quick and efficient. An insurance arrangement would be beneficial. Well done Camptoo 👍👍👍
Review by Jittla4 months ago
First time using Camptoo but would not hesitate to use them again. Great from start to finish!
Review by Fazer Parrant4 months ago
Excellent in every way, time And time again,
Very helpful too when you call up to amend
5 stars ⭐️⭐️⭐️⭐️⭐️
Review by Jilleen Batcheltor4 months ago
I am a first time user booking my motorhome holiday online with Camptoo. Every detail has been considered and is followed through with prompts and procedures making the experience self explanatory and hassle free. At first, I like most people from my generation can be hesitant when stepping forth into a new way of booking and paying for a holiday. All my doubts were soon put to rest. Even the bond money is superbly handled on Visa card, not requiring money leaving your account. If you’re thinking about giving it a go, don’t hesitate, you’ll experience a holiday that will take you off the beaten track opening up possibilities and places you would never have imagined.
Review by Folk5 months ago
Really good service just needed bit more clarity about insurance and covering the large deposit.