I have repeatedly requested a full refund for a backordered item. I cannot get confirmation that the refund has been processed and a timeframe for the refund to my credit card.
I am VERY displeased. There is no way to contact this company by phone - no one answers the call and a message says go to our website. The web forms works to accept messages but no one responds to the specifics of my request.
Also, when Camper Parts World accepted my order and used my credit card for payment, I was NOT informed that the fan I ordered was a backordered item. I understand the pandemic world we're in and I don't expect that they would have every item. But they must respond to requests for refunds when they can't deliver a product.
I am beginning to think I am being scammed.
Camper Parts World, please respond with the full information about my refund.
My order # is #CPW- 32493.
Review by RemyMa3 months ago
They mispriced my order. Would not honor price said they were out not getting any more in went to website again they corrected the price. Don't like being lied to!
Review by Kumuthavally Wiatro3 months ago
Ordered a rv toilet and also paid for insurance It arrived untapped , upside down and broken. Things happen right?
Contacted customer service through email , note they have NO VOICE PHONE !! I was instructed to contact returns and so I did. I provided pictures of the damage and was told I would get a replacement sent. It's been a week and no shipment has been sent and NO ONE will respond to my emails. No voice phone available and I have reached out to sales , customer service , returns and also tried the owner. They will not respond at all. No refund no replacement. I just got ROBBED FOR over 168 dollars. Shipping insurance is useless if the company is thieves.
BUY AT YOUR OWN RISK !!! TOU HAVE BEEN WARNED
Review by Deedii1 year ago
I am very satisfied with Rvparts service center. They were very prompted with the delivery. There product fixed the problem I was having
Review by Javaughnte1 year ago
I order a $500 awning from them. 4 days later, after they withdrew the money, they told me it was discontinued and they did not have the item. Over a week after that I still do not have a refund and I cannot reach anyone in customer service. I escalated the case with PayPal, but that could take up to a month to resolve. I would give negative 5 stars if I could.
Review by Devvrath Nirvani1 year ago
After sending wrong part to me I tried for 3 weeks to get return setup with them. I will sell part myself and eat the difference. I would not recommend to anyone. Save the aggravation and look elsewhere !!!
Review by Customseaner1 year ago
We are missing an item from our shipment and have tried to reach customer service with no response. Order #CPW 25873 we now have nothing and you have our money.
What does it take to get a response out of you?
Review by Trakesha1 year ago
Received front door entry latch with inside deadbolt lock missing. Tried several times emailing camper parts to have them send missing part. No response except them emailing me a broken link to my case file. Will never order through them again. Extremely poor customer service!
Review by Atd Kratsberg2 years ago
Excellent service and fast shipping. Had no trouble with customer service. The online system helps avoid phone hold times, which I Love.
Review by Sharntay Despotovic2 years ago
I'm not sure this place even exists!! No customer service, no place to call, no replies to email communication, online chat doesn't exist...website said items ship same day, a week later item hasn't been shipped, but they've collected payment. Would not recommend at all.
Review by NewStar2 years ago
Great low prices and fast shipping. HORRIBLE customer service. Received a non-working item, attempted to contact customer support multiple times and no response. Do not let their low prices suck you in- BAD, BAD customer service with no communication
Review by Vucko2 years ago
Got my Duo Therm Brisk Air -Air conditioner shroud the next day after order. Outstanding service, product, price. Will order from here again!
Review by Aqifh2 years ago
I ordered a 30 amp cord to plug into my motorhome and they sent a 30 amp extension cord. It took a week to get to me and when I informed them it was the wrong cord, they sent me a shipping label to send it back. I sent it back a month ago and they have not given me my money back. They will not respond to my repeated emails.. Do not do business with this company.
Review by Purba2 years ago
customer service great, product description needs to be improved.I ordered a screen door latch that I have had a hard time finding. It is notched on the back to go on top of a ridge in the door. The picture was of the latch with the notch but when I received it, no notch so it will not sit flat on the door. Contact customer service and was told manufacturer says it will work but it won't. Waiting to see what the outcome will be.
Review by Venconic Alimadadiancustomer2 years ago
Please get Atwood Wedgewood grills for the three burner model. We have one that all the ceramic or porcelain is coming off of over the center front large burner.
Review by Amandy2 years ago
I am very much displeased with this site there return policy is ridiculous and there is no customer service only through email this is not fair to paying customer not being able to speak to a live person I will never buy from this site again nor recommend it
Review by Doyne2 years ago
We are having GREAT difficulty getting camper dealerships to help with parts and service. We hope this experience goes well.
Review by Jjdwh2 years ago
I have been looking for parts without success, I found your site and found everything I need and more.
Review by Quanshaee Angileri2 years ago
I was able to quickly find what I was looking for and checkout was a breeze. Thank You for keeping it simple.
Review by Traa2 years ago
I had dificulties checking out yestuday because the freight charches dit not rejister!!!!!!!!!!!!!!!!!!!!!!!
Review by CLJhnsn2 years ago
I would have given five stars if your catalog had more LED lighting options than what was offered online.
Review by Roha2 years ago
Easy website to navigate. Fast contact and reply from Erika in customer service. Shipping price is reasonable.
Review by Vitacostrunsfraud2 years ago
Allow ship-to address options. Cust. Svc. is grt. Never rec'd tracking #, part arrived unexpectedly.
Review by Platonas Yarnell2 years ago
Order arrived within a few days. Product looks to be as advertised, though I haven't used it yet. One word of advice, I didn't think they had notified me of the shipment because the email went to my spam folder. So be sure and check there before contacting them.
Review by ChorbieChick2 years ago
I ordered 3 "beverage buddies" for gifts. I already had a "beverage buddy" that has the name beverage buddy printed on the back side. The quality is very good. The quality of the three I received is not as good as the one I have. It is definitely usable but just not as sturdy. I'm not even sure it is the "beverage buddy"since it did not have the name even though your Web page advertised as the beverage buddy. I was not pleased but I will keep.
