Camper Parts World Reviews

Ordered a 700.00 dometic air con unit for travel trailer received 4 days after promised delivery.
Item came in a box with hardly any packing material until looked like is was dropped and dragged across the floor. Cannot speak to a Customer rep has to be done through email. And they may reply and may not. Not worth Taking the chance with this company. They also operate under two different business names rv parts country being the other name.

/12/2021
This company is not easy to deal with. I ordered a Penguin II 15K AC unit for my RV on 9/18/2020. It stated on the web page that it on back order and should ship within 6 - 8 weeks. I was charged the full amount that day for the AC Unit as well as Taxes and Shipping. Common practice as most companies get paid up front for orders. This was understandable as the shut down due to the virus, but as of 12/21/2020 I sent an email to them wanting an update. (note you can't contact them by phone as it is a recording and has no voice mail either) I was sent a response that the manufacture had everything on back order and they would let me know what if anything changed. I then requested a full refund for my order as I have found the same item at another company that had stock. Absolute silence, not a word from them so I sent the request again and they responded with we need your order number. I sent back the information and have heard nothing back as of 01/12/2021. This is very poor customer service and I urge everyone to think about dealing with a company you can't call and will not contact you back.

I ordered an awning, complete with arms March 12,2020. This was at the beginning of the pandemic, so shipping was delayed. In May, I received one package containing the awning and roller tube, but no arms. I asked the driver about a second package, and he said there was only one, then drove away without giving me any paperwork. October 20. CPW claims to have a receipt that shows I got the order, but I still have no arms. I have emailed them numerous times with little or no response. I contested this through my credit card company, who accepted their receipt as proof that I received everything. It was signed by a number, written in by the trucking company. I did not sign it. CPW has completely ignored my last communication. DON'T GO NEAR THESE GUYS OR THEIR SISTER R/V Parts Country. The are one and the same, using two sites to try to steal your money twice.

They sell items they can't deliver in a timely fashion and then charge you 6% when you cancel. ABSOLUTELY NO CUSTOMER SERVICE, THEY CLAIM, "THAT'S OUR POLICY"

Do not buy from this company they will take your money and you will not receive the product they will put you on for months and months and you still will not receive nothing stay away from this company

Sold parts not made anymore. They sold me parts the were from a factory shut down 2 weeks prior to my order. After 3 and one half months I cannot get my money back. No functioning phone number, non responsive messaging system. Ordered from Camper Parts World, invoice for sale was from RV Parts Country. Same owners, same fraudulent company.

I ordered 215.00$, worth of string lights from there. I never received a tracking number, I've tried contacting them atleast 10 times and all they say is be patient, and now they don't even respond. That's been 2 months ago and no product yet or tracking number. So don't spend your hard earned money here

3/2020 I ordered an AC unit for RV from camper parts world. they shipped gas only when we ordered a electric/gas. I have left emails phone calls messages to return the wrong part. the phone call goes to disconnect when you try to call it. I was blessed to come across an RV supplier/Routley's that was willing to buy the wrong part from me. I will never purchase from Camper Parys World ever again.

Orderd and was charged for an AC unit over seven weeks ago. It still hasnt arrived. I've requested several updates and always get a generic response of "we've contacted the manufacturer and will update you within 24 hours" from a guy named Richard S. Several same responses, but no updates. Last week i got a response from Stephanie telling me I can request a refund (after I called them inept and wanted a discount). I need my unit and only asking for updates. Cancelling this only extends my need. I'm stuck! But rest assured after I get my AC, I'll NEVER us them again.

I'd give it a ZERO if it were available.
Price was great but it didn't fit.
No phone number to call and the email address link didn't work. No way to contact them if you have a problem.

I have repeatedly requested a full refund for a backordered item. I cannot get confirmation that the refund has been processed and a timeframe for the refund to my credit card.
I am VERY displeased. There is no way to contact this company by phone - no one answers the call and a message says go to our website. The web forms works to accept messages but no one responds to the specifics of my request.

Also, when Camper Parts World accepted my order and used my credit card for payment, I was NOT informed that the fan I ordered was a backordered item. I understand the pandemic world we're in and I don't expect that they would have every item. But they must respond to requests for refunds when they can't deliver a product.

I am beginning to think I am being scammed.
Camper Parts World, please respond with the full information about my refund.
My order # is #CPW- 32493.

Ordered a rv toilet and also paid for insurance It arrived untapped , upside down and broken. Things happen right?
Contacted customer service through email , note they have NO VOICE PHONE !! I was instructed to contact returns and so I did. I provided pictures of the damage and was told I would get a replacement sent. It's been a week and no shipment has been sent and NO ONE will respond to my emails. No voice phone available and I have reached out to sales , customer service , returns and also tried the owner. They will not respond at all. No refund no replacement. I just got ROBBED FOR over 168 dollars. Shipping insurance is useless if the company is thieves.

BUY AT YOUR OWN RISK !!! TOU HAVE BEEN WARNED

They mispriced my order. Would not honor price said they were out not getting any more in went to website again they corrected the price. Don't like being lied to!

I am very satisfied with Rvparts service center. They were very prompted with the delivery. There product fixed the problem I was having

I order a $500 awning from them. 4 days later, after they withdrew the money, they told me it was discontinued and they did not have the item. Over a week after that I still do not have a refund and I cannot reach anyone in customer service. I escalated the case with PayPal, but that could take up to a month to resolve. I would give negative 5 stars if I could.

After sending wrong part to me I tried for 3 weeks to get return setup with them. I will sell part myself and eat the difference. I would not recommend to anyone. Save the aggravation and look elsewhere !!!

Received front door entry latch with inside deadbolt lock missing. Tried several times emailing camper parts to have them send missing part. No response except them emailing me a broken link to my case file. Will never order through them again. Extremely poor customer service!

Excellent service and fast shipping. Had no trouble with customer service. The online system helps avoid phone hold times, which I Love.

Got my Duo Therm Brisk Air -Air conditioner shroud the next day after order. Outstanding service, product, price. Will order from here again!

We are missing an item from our shipment and have tried to reach customer service with no response. Order #CPW 25873 we now have nothing and you have our money.

What does it take to get a response out of you?

Great low prices and fast shipping. HORRIBLE customer service. Received a non-working item, attempted to contact customer support multiple times and no response. Do not let their low prices suck you in- BAD, BAD customer service with no communication

I'm not sure this place even exists!! No customer service, no place to call, no replies to email communication, online chat doesn't exist...website said items ship same day, a week later item hasn't been shipped, but they've collected payment. Would not recommend at all.

I ordered a 30 amp cord to plug into my motorhome and they sent a 30 amp extension cord. It took a week to get to me and when I informed them it was the wrong cord, they sent me a shipping label to send it back. I sent it back a month ago and they have not given me my money back. They will not respond to my repeated emails.. Do not do business with this company.

customer service great, product description needs to be improved.I ordered a screen door latch that I have had a hard time finding. It is notched on the back to go on top of a ridge in the door. The picture was of the latch with the notch but when I received it, no notch so it will not sit flat on the door. Contact customer service and was told manufacturer says it will work but it won't. Waiting to see what the outcome will be.

Please get Atwood Wedgewood grills for the three burner model. We have one that all the ceramic or porcelain is coming off of over the center front large burner.