Have just been contacted by the company informing they shall refund my reservation fee. I will keep the evaluation until receive the funds...
Please, never book a Camper with this company! They take your payment, than say the Camper is not available and do NOT REFUND your payment!!! Don't be a fool!!!
Review by Natifah4 months ago
I have written the below review on an email they sent to me but I doubt that it will be uploaded to their website, so I am posting here to help others avoid using Campanda. They have a .co.uk website but the terms are all linked to the owners terms and German law, so trying to solve any problems is virtually impossible, especially when they insist on balances being paid by bank transfer (very risky) and also when they have your deposit as a ransom against you! You are powerless when dealing with this company and the renters of the camper vans - BE WARNED.
I have scored this motorhome a 2 based on the individual categories because I am being honest but the whole experience was a nightmare and I would prefer to grade this 1 and recommend not to book this motorhome from Drogenbos, Belgium.
The motorhome was falsely advertised and does not have an oven - fundamental lie!
The motorhome did not have a grill, toaster, basic cheap Ikea childrens beakers - it was not luxuriously equipped. There were no outdoor chairs available, no water pipe, no toilet chemicals, the list goes on and on.
The motorhome had to be returned, refuelled, cleaned inside and outside by 10am, which is extremely difficult to achieve considering the rental station is not located near to a campsite! So had to wake up very early.
The payments were the biggest headache. So we paid some money to Campanda, then the balance by bank transfer (never normally do this) and also a HUGE deposit by bank transfer.
The paperwork was all in French and the renter refused to give me a copy but made me sign it!!!
The deposit was promised back to me within a few days but actually took 2.5 weeks and only part of the deposit was refunded because he claimed there was a new tiny scratch on the side and withheld my money.
When we collected the camper it was pouring with rain and there were lots of marks around the wheel arches already! How do you prove it was new or existing when he has your cash. So felt like we had no control.
Campanda did not assist us with the false advertising or to get any of our money back or our full deposit back, so it became a very stressful experience and very expensive experience.
They do not answer the London phone number!
Review by Graffarty Finer6 months ago
Easy to use and found a cheap van, winning!
Review by Maysa6 months ago
I rented a camper for the first time in my life and I was a bit concerned. I easily found the right vehicle for me, the supplier answered to all the questions I had. On the pick-up day, he explained everything about the camper and offered to bring us to the closest supermarket, that was very kind. We had an amazing holiday in Italy. I will book with Campanda again!
Review by CustomerThelma7 months ago
This company was not a reliable partner for us. We rented an RV in North Carolina in July 2018 and drove it to Indiana and back. On 8 July, in Louisville, KY, a tire blew out.
Campanda left us stranded. They said that, despite our road-service insurance, they could find no tire companies who would help us! We were literally on the side of the road. Campanda also refused to pay for one overnight in a hotel or meals while we did their work ourselves, seeking a replacement tire.
I have no respect for this company.
Review by Merilynn7 months ago
Never!!! Never!!! Never!!!
Please avoid this Company!!!
Booked a Campervan at Irelend (Discovery Campers) & payed 1700.-Euro Deposit. Since 5 month I wait for the return.
Absolutely not reliable Company, avoid!!!
Review by Fidelia Krocka9 months ago
really user friendly for everyone and suitable for last minute booking. Great site
Review by Debook9 months ago
We had an excellent experience with Campanda. We got a Campervan to have some flexibility in our trip. Everything was perfect! Easy to hire, and very quick to keep us informed and answer emails. Thanks!
Review by Fatihah11 months ago
It was a great experience, very smooth and relatively cheap. Will definitely do it again :)
Review by Sandhills11 months ago
Run, and fast.
I've had 2 rentals with Campanda and both went horrible. Neither renter received invoices, rental agreements or roadside assistance information from the company. Both renters caused damage to the RV, the second one was substantial. The company also requires the RV owner to collect the damage deposit from the renter, instead of the company doing it and the company still collects their commission of 20%. Campanda is based in Europe and not the US. Reaching anybody is nearly impossible unless you blast them on Facebook. If you are an RV owner thinking of renting out your personal RV, don't use this company.
Review by Fieldview1 year ago
Campandas Customer Service are not only very efficient, but they are all very friendly. I have had lots email dialogue and even spoken to a couple over the phone who were more than helpful.
I am having troubles getting my insurance returned by the owner of the campervan and Campanda are going out of their way to try and resolve it.
Review by Neveleen1 year ago
Their website is rudimentary and owners do not get paid until they find a difficult way to plug in their routing and bank numbers. My impression was that they wanted you to finally get around to finding a way to get the money deposited into your bank account. I think that is uncool.
Review by Jhk1 year ago
Campanda in USA, I am a US (Maui, Hawaii) based owner who rented on Campanda this year successfully until December when they stopped returning phone calls and email despite promising 2 hour service. Today they announced closing our online accounts and ceased service for 2019 with no re-opening scheduled.
Update, they did pay me and settle accounts owed for 2018.
When they come back I am willing to give them another try and upgrade this review.
The purpose of this review is to improve service in the US and their hasty exit was handled very poorly for renters like me.
Review by BIGuy1 year ago
Thank you for your assistance.
Review by Helsey Blasco1 year ago
I have just spoken to a representative of Campanda after a week of not being able to contact anyone by email or phone and was told that Campanda is centralizing operations to Germany. From what I understood, the Boston office is closed and all support will be provided from Germany. I was told that this is why no one is picking up the phone or answering emails. I find it strange and totally unprofessional that Campanda did not inform its clients (both renters and RV owners) of this transition since they have all our contact information. Not answering calls or emails is just unacceptable in an era when, at the very least, automated replies and answering services could preclude a "run on the bank". Shame on you Campanda for creating a panic.
Review by Aidgriff1 year ago
Update: The vendor contacted me via email and made arrangements for payment via PayPal with a credit card, which gives me the consumer protection I required.
I booked a motorhome in Iceland via a credit card deposit and they sent me an email changing the payment to a wire transfer to Germany for the remainder of the payment. My bank has flagged the wire transfer address as possibly fraudulent. I have left them numerous messages and they will not return them.
Review by Mooreca1 year ago
This is a ghost company, not responsive at all! Calling and emailing for weeks and nothing yet!
Review by Indervir Teee1 year ago
I rented out my camper and I believe I was scammed. Campanda collected all the renters money back in March but won’t pay me and are ignoring all my emails and messages. Contacting the BBB and seeking legal action. Very unprofessional and possibly fraudulent
Review by Ninnieboo1 year ago
do not book with these people they have took full payment from us then cancelled the motorhome 3wk before travel despite several emails and calls we are still waiting for our money back we are going to have to take legal action avoid at all costs
Review by Kinh1 year ago
I left an inquiry for a rental RV. The Campanda website states, I should hear back from the owner within 48 hours. It is now 72 hours and counting. NO response from the RV owner.
Review by XIongster1 year ago
We really appreciated the friendly customer service. Everyone so willing to help and to fulfill customers wishes at highest support level. Really appreciated and thankful. Highly recommended!
Review by HlTLERAlDS1 year ago
DO NOT BOOK WITH THIS COMPANY
they took 6000 Euros and no camper
its a long story
taking legal action
Review by EmyS2 years ago
I booked a reservation (BK-68H2Y4) on 10/20/17 after an in message with the supplier negotiating a price. The reservation was for Sept 17-Sept 29 of 2018. Two days later, the supplier (not Campanda, but the owner of the RV) cancelled the reservation, saying he thought it was for this year (Even though we are in October). While a rep from Campanda did call me asap to let me know what happened, they did not offer anything. Also, Campanda only takes the deposit online, then you need to talk with the foreign owner to discuss balance payment. This includes the security deposit. So, if you have any issues, it's between you and the private person. Also read Campanda's faqs. A supplier can cancel his contract at any time, and it only costs him 75 bucks, but will cost you alot more to change plans. Like another person said, book directly with a company that own's it own RV's, not sources them. I think Campanda needs to act like Airbnb, so that more responsibility is offloaded to the owner, not the affected party. No one gets paid until after it is all set and done, and there is an unbiased mediator to assist.
Review by MaicolArgnani2 years ago
Better to deal "face to face" with the rental company to make sure that you know who is really liable if anything goes wrong.
We had a bad experience with a scam where many campando customers were robbed.
The response from the company was to take some times to reflect apparently; and then they offered a full refund to all the victims of the scam :) even though nothing clearly appears black on white in their policy for these kind of incidents. Thanks!
Review by JaimeW2 years ago
I did have a good conversation with Campanda about the problems with Holiday Center Camper and they are working hard to find a suitable solution for the customers.