Just after I submitted my first campaign for an approval process, my account was closed without any notice. No email, nothing, I just found out I'm not able to log in anymore or access the account via API. I have no idea why it happened as customer support never replied to my emails.
I suppose I'll be charged for a service I wasn't able to use. This attitude is unjustifiable.
Review by Desdemona7 months ago
After using this company for more than 8 years across a number of clients, when we no longer had access to an email address on one client account and there was no recourse - no backup recovery system!
And after nothing less than a blunt and dogmatic response to our issue, we were told in no uncertain terms - that it was 'tough'.
Despite offering to prove ownership via Credit Cards statements, HMRC records, Companies House details etc. We were still met with a shut door. Not even Google has this draconian approach to someone else's information.
As such, I am now reviewing the use of CM with all our clients.
Be very careful to keep any copies of your lists because it may suffer the same fate and CM doesn't seem to care.
Luckily for us, we have now found an old copy of our 3K+ database - but be warned, if you lose access to your email - you lose access to your database.
Disappointed of Essex!
Review by Najmudeen8 months ago
You get sucked in by the nice designs, invest days and weeks to perfect it, then realised they charge more without notifications, do as they wish and even the replies by the customer services is a TEMPLATE. Ironic, sad and disappointing. AVOID
Review by Priou10 months ago
Everything was going pretty well until they suddenly took £100 payment without warning. We did increase our subscriber list but didn't do anything with it. We removed it after 24 hours as well. The last time we increased it, we were told no campaigns would be sent out unless we upgraded the account. We did this no problem. Then, the second time it happens, there is no warning and they just take the money out.
Very disappointed. I have emailed them but I am guessing it will not go in our favour as they refuse to do refunds. If it does then I will remove this review.
update: Contacted me with a pathetic, useless response. Basically, they can't control their own systems.
Review by Bafford10 months ago
After sending them previous email reports and showing them you are in good standing with another service, they will pause your account, hold you hostage, and not refund you for the emails you paid for and did not use.
Review by TheSingingMailLady10 months ago
They put you on auto-renewal and their renewal emails point you to the contract end date but is silent about cancellation needing to be 30 days BEFORE that date. Complete shonks.
Review by Worst Ferroniere11 months ago
Avoid these like the plague, we used them for YEARS they knew exactly what type of campaigns we were sending having manually approved them multiple times.
When we reduced our list size due to GDPR as we re-opted in our subscribers we were a less valuable customer to Campaign Monitor. Then suddenly a month later they closed our account and refused to refund any money we had paid for the unused service.
No warning whatsoever instantly blocked our account.
My advice avoid Campaign Monitor go with literally any other company.
Review by JMena1 year ago
Similar to the other complaints on this site about Campaign Manager, I too have had a bad experience and they have been charging me for 8 months without using their service.
I uploaded a new credit card on December and my billing was unbeknown to me, changed to monthly.
I escalated this to their Head of Support and was disappointed, although not surprised, that the poor approach to customer service clearly comes from the top.
Campaign Monitor operate a business in what is now a highly competitive environment, my advice is DO NOT USE THIS COMPANY.
Whilst the founder's are now two of the wealthiest people in Australia, customer service clearly is no longer of importance to them from their ivory tower.
Again - GO ELSEWHERE and avoid the pitfalls I have experienced from this shonky company.
Review by Eurkean1 year ago
I would like to echo Chris H. sentiments about the poor customer service. I couldn't get a demo or initial discussion set up to save my life. The sales person I was in contact with just sent me links to view videos and told me to sign up for a trial after I asked some questions via email. We have several business cases that we were hoping to solve with Campaign Monitor. I needed very detailed, technical information-
hence why a demo and preliminary meeting was needed. Their salespeople don't seem very ambitious. We obviously went with another provider.
Review by Jaspero Derrow1 year ago
Took my money and closed my account and refuse to refund me. I have only sent 1000 emails. They have a vague policy that doesn't state what marketers sectors should be in. Make sure you check you can use their platform before you enter your card details.
Review by Manikumar Rincã³n1 year ago
Called to try and set up an account. The Lady on the phone said that because we only had 15,000 subscribers that no one was willing to give me any more details about the service and that they would send me an email. After being berated by this lady I asked to speak to the manager she said no laughed down the phone and hung up. I was a little surprised as I only wanted a quick overview of the platform. Hubspot, Marketo, Drip and Active Campaign have all been very professional when discussing their service, I don't know why Campaign Monitor isn't.
Review by Posay2 years ago
I paid in Full to Campaign Monitor only to receive an email letting me know my account has been closed and they wont return my fee's due to their sole discretion!!
This is campaign monitors reason for closing my account.
"..your email includes content that we deem inappropriate in our sole discretion"
They should either list what industries they wont work with or provide a refund.
Review by TessieE4 years ago
The best Email Marketing company I've ever used. I wanted to love Mail Chimp, such a fun brand, but their software is terrible.
Campaign Monitor has never let me down in five years of using them for various jobs and clients. Their customer service is the best I've ever encountered from ANY online company. You will get a response quickly, and they will actually read your email properly (unlike so many other companies you send boilerplate responses). They've literally helped me amend campaigns that have been sent. Always super smart, helpful and friendly.
Additionally, their email previewer facilities are invaluable for catching problems in different mail clients. I literally couldn't perform my job without it.
The best thing of all: They're cheaper than their competitors.
I cannot recommend this company enough!
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