I have been waiting TEN MONTHS for my camera to be repaired and returned. The person I have been liaising with calls himself Stephen, at least in the e mails. He strung me along with comments such as, "Oh, you haven't received the camera yet? I'll check with the service department and check the status".
From there nothing has transpired (there were over thirty e mails sent) and now, understandably, for the last three e mails I have sent to "Stealing Stephen" then there has been nothing in response.....
This is just to let others know that CAMERA AND PARTS CANNOT BE TRUSTED! I'm sorry to say that because four years ago, they handled a similar issue reasonably well - OK, it did take them four months to get the camera back. I love(d) my Canon G10 but now it's gone - into the black hole of Texas is it, wherever they call their "servicing department" home.
I'm very disappointed that they have not stood by their claims; will not respond and have basically stolen my camera. Don't fall into the same trap that I and others have!
Review by Eine Valiji2 years ago
This is just a small sample fo the frustration I have been experiencing with dealing with Camera and Parts over the last EIGHT MONTHS.... yes, and I have LOST MY CAMERA as now noone is responding to me. I wrote in this Review site a few months ago......
here are some of the (currently forty) e mails and responses I've had.
No, nothing has arrived - eight months, no camera, no news. VERY disappointed with Camera and (no) Parts.....
On lun, 31 jul 2017 at 15:09, Ryan E <[email protected]> wrote:
Have you not confirmed if it was received there? Let me know, thanks!
On jue, 27 jul 2017 at 15:58, Ryan E <[email protected]> wrote:
Hi Martin. I'll check with Lakewood to see what's going on. Typically will get a response within two business days. If not tomorrow, will know on Monday. I'll send over a message on the order, thanks!
It's now two months later and still no news from you regarding my last response. I have no camera from you either. Where is it and what has happened to it please?
As you may have gathered, I have now to adjust to having no camera; summer holidays and nothing to indicate that Camera and Parts are dealing with my problem - or returning the camera.
I am still bewildered as to why you weren't able to fix the camera - apart form the inordinate time span without hearing anything - and then only, as it seems, bad news. The issue is basically identical to the problem I asked you to fix back in 2013 - which you managed without a problem. So what was missing this time? A lens which won't retract and you can't fix it?? Really??
And then.... will you be sending the camera back? Is that it? Not fixed - unable to do it?
Don't feel some kind of obligation to repair and send it for free??
Can you please reply?
On 22 May 2017 at 17:18, Ryan E <[email protected]> wrote:
Hi Martin. If you've got a camera here that long and parts are not in, at this point there's no other option then to cancel the order. I will send a message over, thanks!
Come on Ryan, you must have been worrying that something had happenend to me - I hadnlt hassled you for a few days!
I'm still here, still waiting for my camera and a response from you. I'mleaving the coutry for two months soon - unbeliavably, I still have no camera, no indication as to when it mioght happen, no satisfactory reply= NOTHING and certainly NO SERVICE ....
Man-up and do the Right Thing please
Still waiting for my camera - and information please?
---------- Forwarded message ----------
From: Martin Cannon <[email protected]>
Date: 6 May 2017 at 11:56
Subject: Re: order yhst-60076716426271-7112 from CamerasAndParts.com
To: Ryan E <[email protected]>
Hullo again (x 28 or so?) Ryan,
I always appreciate it when you tell em what's going on: I'd appreciate it much more knowing I might get my camera back - and when. Seriously, what is going on? Do I have to write this off and buy a new one? It's coming up to five months....
I had a lens focusing problem with my Canon IS850. I thought that it would be expensive to fix. I found the http://www.camerasandparts.com/ website. I left a message and they called back. I remember we talked about a bunch of stuff, Football, BBQ, the weather and my camera. I followed the instructions on the website and sent the camera in. I thought that it would be a couple of weeks. NOPE. I got a call 3 days later saying they found the problem and can fix it. 2 days later that I had my camera back. That was 6/3/2015. It is now November 17, 2016 and the camera still works great. I did notice that the battery life is much better and the screen controls are different, much easier to use. "They" offered me a $10.00 discount so this whole venture cost me $79.00. http://www.camerasandparts.com/ exceeded my expectations 10 fold. I would not hesitate to use them again.
Hyundai Motor America
Fountian Valley CA
Review by Drayco4 years ago
My faithful little Canon PowerShot SD850 finally died after about 7 years' use, as the lens wouldn't retract and I kept getting error messages. I found your website after Canon told me that there were repair companies out there who might not be very reliable. For a very reasonable sum and in a timely manner, my camera is now back home and working just fine. Even though my husband is a semi-professional photographer with all the top of the line equipment, I prefer my little camera. Your staff handled the work very professionally. Thank you ever so much!
Review by Zerum Santaguida4 years ago
I have a canon power shot As720 IS and for many years. I have a brand new camera as tho I just bought it. Had a very minor problem when it was returned and they jumped on it immediately over the phone and now---no problem.
I can't recommend highly enough with all my friends. A super concerned business
Review by Labertha4 years ago
I live in Alaska. Last year I flipped my Kayak , and my Canon G9 and I were soaked for a solid fifteen. minutes. One call to CameraAndParts for guidance ,a quick mail off, and in two weeks I was back shooting wildlife. These guys are PROS!! Trust them and you will be Happy. Honest and Trustworthy!
Thank again Jim
Review by Rainbird4 years ago
I had my Canon G11 repair by CamerasAndParts. The problem was that the lens would not retract. They "fixed" the problem, and found other things to charge me for while it was in the shop. I went for it, thinking of the value of the camera, and the salesmen's convincing me of the problem, that in the future, that they would not guarantee the camera in total if I did not --- I used the camera a few times, and then, on a trip overseas, just after the 90 guarantee was up, the SAME problem occured again: The lens would not retract. I had to purchase a new camera in order to record the remainder of the trip. I contacted CameraAndParts, and they told me to return the camera, and for a reduced fee, they would repair it again. I did not do so as I already had purchased a NEW camera, and I did not have the confidence that the SECOND repair on for the SAME issue, would have better consequences in the future. The shop must have used inferior parts, or did not do the repair correctly, as the repair DID NOT LAST. I do not know what else to say, as my experience speak for itself!!
Review by DiegoBanz4 years ago
During the recent trip our 4-year old Canon PowerShot G12 stopped working. A local camera store said this is an issue with a stuck shutter, very common for G12, and they would have to send it to Canon for $250 to be repaired.
Facing such cost, I have spent lots of time online, looking for advice, suggestions, and ideas on how to fix it. I had an option either to purchase a new G16 for $400, a two-year old model, with quite similar features as G12, or to take a chance and mail my G12 to Cameras and Parts for an $89 repair.
There are many reviews about C&P online, some of them not favorable, so I have decided to contact C&P and talked to the owner, Ryan, about my concerns. Ryan explained the repair process, timeframe, communication, and the 3-month warranty his company provides on the camera (not only on the repair itself, but on the camera as a whole).
Within few days of shipping the G12 to C&P I got a call back to confirm the extent of the repair and to pay for the service. My repaired camera arrived back to me very quickly, only 8 days from the day I shipped it to the day it arrived. Knocking on the wood, the camera has been working flawlessly since then.
Each person is responsible for making their own decision whether or not to use C&P. All I can say is that I am very happy with the service and the cost of the repair. I have not experienced any hiccups that some people talk about; the whole process was smooth and efficient and I would feel comfortable to send them my camera again.
Review by GuyHB Devetzi4 years ago
Very satisfied. The service was great and I got the camera back in a very short time.
It works perfect and is better than new. There cost to repair the camera was less than I found any place else and I would highly recommend them to anyone that has a problem with their camera.
Review by Tazdog Aspsäter4 years ago
I couldn't be happier with the work that Cameras and Parts did on our Canon camera. The lens was jammed and and would not close up back in the camera. We thought we were facing another expensive camera purchase. Thankfully, someone on another website recommended Cameras and Parts because they experienced the very same problem. Now, our camera is as good as new; and we saved a whole lot of money going the repair route rather than the replace route. Thanks guys!!
Review by Olopade Dumbliauskaite5 years ago
After dropping my G15 it displayed a lens error message. I was recommended to Cameras And Parts through a local store. The repair was done very quick (3 days), shipping back was just as quick. My works better than ever. I will use you again if I ever need a repair in the future. Thank you to all of your staff. It was a very good experience having my camera repaired there.
Review by Colbyzilla5 years ago
Having problems with my Cannon Power Shot A590IS. Sent them an email and a reply was quickly sent suggesting I try something simple before sending for repair.
It worked!!! Kind and expert service.
Thank you!!! Will save your email address and recommend you to everyone I know who needs
Review by Najhie5 years ago
I recently sent my G12 in for service with Camerasandparts, and called to get some details worked out. The person I spoke with was very helpful and answered all my questions. He told me exactly how to send it and I did. He also said it wasn't necessary to send it "insured" as they cover the camera up to $600, which is a nice touch. The only possible wrinkle is while the camera was gone, I got an email from them explaining there was a potential other problem. I called and spoke to them and they explained that there was an issue with my flash. They said if I never use the flash, to not worry about it, but if I do, I "may" want to consider getting a part changed to the tune of $60 more. They said without the repair, the flash would eventually burn itself out. I authorized the repairs because if it failed, I'd have to send it back in. Was it legit, or a way to get more money? Who knows? I'm thinking it "probably" was legit because otherwise the guy wouldn't have told me not to worry about it if I never use the flash, as some people don't.. Anyway, what I do know is they have fast, friendly service and I got my camera back in no time and it's working good as new.
Review by KnowIT5 years ago
You all repaired my Canon G9 for no power. You're service was awesome. Repaired in 2 days. A big thanks!
Review by Huzu Biecek5 years ago
I got addicted into taking pictures with my Canon G12 and I love it! Recently, I turned it on and it didn't work. I could not see any picture of any image from the lens. So I went online and used Cameras And Parts to have it repaired. They fixed it to like new! They were friendly, helpful and professional.
Review by Waterglades5 years ago
The service here was terrific; They helped us out big time and as a result, we had the camera repaired before our upcoming baby shower. They are nice and do repairs very well. We were very impressed with the service they gave us.
Review by Mysiak Laffin5 years ago
They were great.
They fixed my Canon G10
Review by Bensj5 years ago
The service with Cameras And Parts was very admirable. It was fast to get the camera repaired (it was with them just a few days and then they shipped it back to me 2 day priority mail) and the cost was more than reasonable. At $89 for all they did, I wouldn't use any other place for service. The camera has been working like new since they did the repair on it. I also found the cleaning they do on the camera to be extremely good. The whole experience was very good, I am happy to share my experience with others needing a camera to get repaired.
Review by Lafawn5 years ago
I am happy to express my gratitude to cameras and parts for repairing my camera. You don't miss a beat on service. It all went above my expectations and you were the best price that I could find for the repair. It is not common to receive such good service in todays day and age but you delivered. Thank you kindly the good service you extended. I will be certain to recommend you to others.
Review by Pagean5 years ago
My review is for a parts order which I later turned into just having them repair it, it was specially a lens unit I bought from them to install into my G12. They provided no installation instructions for the part, so therefor how can someone actually install it. I saw they have very good reviews for their actual service packages and if I had to do this again, I would just have them repair it under the service packages they offer. But since I took the plunge to instead just order the part since I thought I would save some money and time, it was tough to get it installed. In the end I sent it to them and they only charged me the difference which was nice. They did do a fine repair, perfect actually, but in the future I think they should tell people that if they just order the part and try to install it by themselves, there are no instructions. They responded in that if I ordered the part from Canon that it wouldn't have included instructions either. I said fine, but I didn't order it from Canon, I ordered it from you. I'm not trying to beat them up but rather just get my point across. When we switched it to their complete service and repair package, that went quite well, the repair was done fast and perfectly. I would use them again only for their complete repair and service packages. Ordering a part alone can be difficult because not everyone can install something like a lens without instructions on how to do so.
Review by Xiaoyang5 years ago
We needed a camera repaired quick and Cameras and Parts came through. It was just two days in the shop and the camera is like new. We are thrilled with their service.
Review by Drsocket5 years ago
They are great! Wonderful job repairing our Canon, thank you so much!
Review by Smithbenny5 years ago
My daughters friend borrowed our G9 and it came back not working. She said she didn't drop it or anything and that it just wouldn't turn on. Doing some research my husband learned of a screw that often comes loose in this models and short circuits something. The camera then loses power.
We had it repaired through Cameras And Parts. They confirmed it was that loose screw problem. They fixed it and corrected the screws so it won't happen to ours again. For $89, we were thrilled with the wonderful service.
If it matters, ours was about 4 years before it had the problem.
Review by RalphMead5 years ago
Stellar Service, Repair and Fast Turnaround - Cameras And Parts Rocks!!! You did a great job fixing my Canon G9 - I will be sure to recommend you all!