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Review by Valeria Montenegro2 months ago
Really rude staff, I came in today at their Calzedonia Stockholm store in Västermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? So off putting, very unprofessional, good luck shopping there. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! It's thanks to Louise that I started loving the brand and became a regular costumer. But unfortunately she no longer works there since last year. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Västermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE!
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