I have been with CallTrackingMetrics for about a year now. CTM has some of the best customer support have I ever experienced. CTM has many different features and sometimes it is easy to get lost in all of them, but their support makes it so simple any time I need help.
Review by Lotharingen1 year ago
CallTrackingMetrics really helped my business track the success of our marketing efforts. Plus, we are able to take actions based on those activities and automate a lot of our processes. We couldn’t be happier with the value we’ve discovered in this product!
Review by Enly1 year ago
Some trouble with hearing on this system......and calls getting disconnected.
Review by SeonHan1 year ago
Review by Avelardo1 year ago
Calltracking Metrics has made tracking much easier for us but my main complaint is we can't seem to get an answer from customer service when we have an issue. Multiple follow ups and can't get anywhere.
Review by Fazalrabi Kirzon1 year ago
We love how easy the website is to use. We buy, track and monitor our phone usage. Still very amazed at the technology and being able to listen or transcribe calls.
Review by Adorian Lalson1 year ago
Like the service. Highly recommended.
Review by RubyWolf1 year ago
Difficult to use. Should be far more simple.
But it works and it is dependable.
Review by Marywinn McCarter1 year ago
A very solid program with useful tools and easily explained functionality.
Review by Inessa1 year ago
User-friendly and very convenient.
Review by Kaunaoa Heldrup1 year ago
Service is Excellent. Great Tool for managing sales calls, etc.
Review by Tanyana Morkovkina1 year ago
I have used Call Tracking Metrix for 1.5 years and I have always enjoyed great service; even when there are challenges we are informed and our concerns are reviewed and addressed by their tech support team.
Review by SteveeBee Albarade1 year ago
I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end.
And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.
Review by Matylda Derrow1 year ago
People answering the phone are not great with customers. There are frequent long pauses or they put the customer on hold for no reason. There are also several phone calls where no one answers the phone. There shouldn't be a "poor connection" excuse.
Review by Soerendre1 year ago
I've been using CTM since they started - and wow - have they innovated and continued to improve - providing HUGE value all along the way. One of my favorite companies to deal with. Fantastic!!
Review by SpaHeater1 year ago
The call all the sudden cut off in the middle of really important conversation. It is very inconvenient because I have to repeat myself to different person which is not fun at all if you talked to less experience person to deal with
Review by Mondo1 year ago
I highly recommend CTM, I've used Marchex and CallRail in the past. We moved to CTM for price and organizational purposes. I think improvements can definitely be made, but overall we've been very happy.
Review by ElenaS1 year ago
Excellent tracking software that greatly helps us know specifically where the best return on investment calls are generated, where to place or not place our marketing dollars and where we need to follow up. The CTM staff is always available and helpful. An outstanding experience all around.
Review by Dieudon1 year ago
CallTrackingMetrics.com (CTM) is by far the best call tracking and management platform in the market place today. It not only has call tracking and management, but a full blown call center platform. You can run both a hard center or virtual center.
Integrations is thier specialty as well, including a direct integration to Saleforce which is critical for my implementations.
You want to scale your business with an integrated direct response marketing plan, calltrackingmetrics.com is the solution.
Review by Bafford1 year ago
As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT.
CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.
Review by Bolun1 year ago
We've been with CTM for over 3 years. Their CEO Todd is a man of integrity. They're always willing to help us integrate into new platforms. CTM has improved our efficiency and our campaign optimization efforts. They are always improving their platform functionality and have many existing integrations to choose from. Their customer service staff has been available when we've needed them. They definitely meet our expectations. I completely recommend them.
Review by Nirse1 year ago
its okay... not great, not terrible
Review by CHudson1 year ago
Every experience with this company has been incredible. Their customer support has been some of the best I have ever experienced. They don't lead you to some "help" article or website for you to do it yourself. They guide you through the process if you want to learn, or they will simply handle it with you. I love Call Tracking Metrics.