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Review by Jonathan Forsyth1 year ago
Truly awful service throughout. Denied even receiving an item tracked back to them, No refund given, No reason.Criminal in their refusal to abide by their refund terms and conditions but quite happy to make sure you do. Honestly do not buy from these people you will regret it. They lie, lie and lie again. They refuse to acknowledge you wish to formalise a complaint and hide behind the fact that because they are in Sweden they can get away with anything they like. Who on earth in this day and age deducts 30% of your refund for rteurning the item in a decent cardboard box instead of a tissue paper one. Moa in "Customer Services" is a bare faced liar who does nothing to help you what soever and just tells lies. As liars are always found out, so she was too when Hermes got involved to say "You bloody well did get that parcel, and if you say otherwise again we'll sue your arse" that shut the sad muppet up. They came from Sweden didn't they or was it just the chef? either way that is the sort of srvice you will get. Trust Advisor reviews have 62% at 1 star. Not great is it?
Review by Nilay1 year ago
Also wouldnt recommend buying from them. Had the same issues as everyone i.e products I ordered suddenly no longer in stock, no information about shipping received etc...
Customer service is basically non-existent at Caliroots. I also had an issue with my invoice on top of everything.
I ordered a bunch of stuff using one of their promo codes for 30% off. The code shows up in my invoice under each item. So it was obviously applied, but the prices for the products I bought did not change. (The originial prices stay the same, there is no 30% reduction. It always says 0€ in the line where the 30% reduction code is listed) Tried explaining this to customer service but I always get the same standadized replys.
Definitely my last time buying from them!
Review by ky1 year ago
no cancellation order, as swedish law, really? they are liar. please don't order on this site if you didn't want had a bad experience
Review by FILSON1 year ago
Worst customer service and false policy
It's been 19 workdays since they received my return package and the customer service, when it answers my mails, keeps on telling me to wait 14 opening days... Total nightmare.
Never again will I order from those crooks!
Caliroots is rated 2.0 based on
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