I have put 1 star because i coule not put 0. First, they wanted to send me out of the agency because they had a problem of computer!!! I had to wait mord than 1 hour before they give me a car. And you must know that what they gave to me was not a car but a trash can... A réal shame. Whole in the carpet of the driver, car full of scratches, seats so dirty that i had to put towels on them to sit. A réal shame. I will never rent a car in this company. Working with them is something very bad for your reputation. I have never seen such a dirty car in a rental company !!! I understand now who it was not expensive. Those people are overpassing the limits of decency.
Review by Newearth Lounsberry3 months ago
We rented a car trough this compagny and it was NOT a nice car. I can only advice you not to use them. Filthy car, not the one we had ordered, broken and i can go on.
DONT RENT A CAR FROM THEM !!!
Review by Abriele4 months ago
Beware of Cal Auto car rental company in Israel. I rented a car from them. The car was with damage all over. I made a video just in case before I took the car for proof. When I returned the car 2 weeks ago they said every is ok.
2 days later they took $1730 from my credit card. They claimed I did the damages. I showed them
The video I made and they admitted i didn't do the damage after seeing the video but I until now they didn't refund my money.
I googled them and found articles that they do this a lot. Beware!
Review by Dongzhao4 months ago
I used Cal Auto in June 2019.
They stole money from my bank account when the renting contract was closed.
They are also liars.
NEVER USE CAL AUTO, they are CROOKS
Review by Butrak4 months ago
We hired a car through Argus car rental. We arranged to collect the car in Haifa. The staff were dealing with other customers on arrival but it appeared that only the manager could do anything. We then listened to other customers and their issues.
Finally it got to us. When we had booked a large estate we were told they had none. The company seemed totally disinterested with the fact that we booked a large vehicle for 5 people and they gave us a much smaller car.
The vehicle was in a terrible state lots of bashes etc. Turned down the first car the second not much better but we had no choice. The manager said that they would arrange a replacement which never materialised, despite contacting the company and the manager got nowhere.
Returning the vehicle they wanted to charge 240nis for some sand in the vehicle so we had to get that hoovered. Not a pleasant company to deal with.
They are cheaper but in life you get what you pay for stay clear.
I have rented from the airport with this company and it was a better experience.
Review by GladysJill4 months ago
CAL Auto spit on me... really.
For our 40th wedding anniversary we went to Israel with our kids. Through CalAuto we rented a Citroen Jumpy.
We had to wait at least 45 minutes at the airport to get the keys. The employees were constantly talking to eachother instead of helping us. Very unfriendly and unprofessional.
Once at the parkinglot the CalAuto representive was unwilling to help us find the right van and was highly annoyed when we wanted to report some previous damages on the car. Again such an unfriendly and unprofessional way to treat customers. Especially when this prices are not right for such a treatment.
A few days later the AdBlue in the car got low. We filled it but the car didnt register that so we had to deal with a technical issue. We contacted CalAuto. They would call us back WHICH THEY NEVER DID! In the end we took time out of our precious holiday and went to a branch of CalAuto in Jeruzalem. There we were appointed another car. The state of that car was VERY BAD. The window didnt close, sigaretbuds where still in the car, the windshield was damaged, seatbelt didnt work, CD-player was broken, holes in the doors etc. etc.
But worse was to come… as the parkinglot was packed with cars we needed help of a CalAuto employee to move some other cars to be able to drive away with the replacement car. It was parked in… did they want us to bump the other cars to be able to leave?
When we asked for help THE EMPLOYEE SPIT ON ME. HE ACTUALLY SPIT ON ME.
I have never been treated this badly in my whole life.
Review by Nakuria Derrow5 months ago
We had a horrible experience with this company. We travel often to Israel and in general, this has been amazingly bad. It took us three hours to get the car. The company couldn’t mane the deposit on two different credit cards. We called our bank who confirmed the pre-payment could just go through and they could see just one attempt.
The most amazing thing was that the staff did not show any interest from the beginning to try to help us out. They simply wanted us to give up.
This company gives much lower prices than the large rentals but it’s a bit like gambling. You don’t really know what’s gonna happen. Quite some other people around where also having issues.
When after three hours, the staff finally managed to process the payment, which went through all of a sudden very easy as I had an in between agency on the phone with them, the very rude and unhelpful employee offered me a much smaller car then what I hade reserved. He even blamed me because it took us much longer and in the meantime he had given away our car.
To fish up the story, we even had to wait another 45 minutes because they sent us to pick up the car but the keys were not at the car parking office.
It was amazing how everyone was not willing to help and bothered by the fact that they had clients.
Again. The most awful experience we had with renting a car.
Review by Nugra5 months ago
This is the worst, and most dangerous car hire company I have ever come across. The cars were in appalling condition. When it broke down, there was no way of contacting them. We had to drive with the boot wired shut. They then fraudulently charged us for petrol, having lost half a day of our holiday, as they could not be contacted. They should be banned.
Review by Solarix Bearne8 months ago
Just gave my car back. At start tried to give us half broken car, with flat tire signal , mechanical noise and scratch everywhere. After argumenting they agreed to change to half decent 5 years old one. When came back : tried to charge a day more when we have it back early , tried to charge toll when we did not use.... Not trustful, very bad car rental company avoid at all cost.
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