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Review by Ann4 months ago
Unfortunately, you can't give negative stars here.. While I do have a bunch of choice words for the administrators of this site, I would rather warn people to steer clear of them. First impression, you can literally feel the disrespect, sarcasm and uncooperativeness in their responses. You would think they would be this group of awesome, friendly, lighthearted people just waiting for you to make a sale and share in their cheer. But instead they use their time creating this facade to become insta-famous or something and completely lack in serving their customers. It all started with a question on their site but since I put it in the wrong location, I tried contacting them to let them know what I had done accidentally and the nature of my question. I got a short, vague response.. Okay, not a big deal, maybe someone's having a rough day or woke up on the wrong side of the bed. Since they have this pop up for a discount if you sign up to the newsletter with every click on their site, I figured I'd take the opportunity at a little savings and maybe it would stop it from popping up too. A couple days later I contacted them again to let them know that I hadn't received the coupon. They responded with, you have to sign up to the newsletter. Instead of going through the hassle of explaining that I already had. I just figured maybe they need the five bucks more than I do and they clearly couldn't be bothered so I went ahead and made the purchase without it. Huge mistake!! You have to understand, this was supposed to be a gift. Secondly, this is a novelty store and most of these things can be made at home so there's no real reason why I would shop here again anyway. They decided to kindly send me a coupon the day after my purchase. Being that I had already completed my order, I told them to recycle it to someone that may really need it. I would rather them get my order out asap than use the discount. Bigger mistake! Instead of being understanding and doing what they were paid for, they created a label and never shipped the item. After about a month of waiting, playing the run-around game and asking for their help in resolution to no avail, I had to start a dispute for a refund with my financial institute. How fair is that? You make a purchase in support of small business and wind up having to fight for your money back. Disgusting! They're not accountable for their own mistakes and are so sour that after I started the claim for my money back, they began sending me ads and reviews of their store to my email. Really? You really want me to tell people how I was treated at your "store"? Well, here you are. Buyers Beware!! These people are not good nor honest. They are not personable and know nothing about sales. They are definitely in the wrong line of work.. Disney would be absolutely ashamed to be associated with these people and they should be ashamed of advertising Disney with their conniving attitudes. And as for the reviews on their site, I am now convinced they are from friends or flat out fakes.. Be very aware when shopping here and make sure you use a reliable form of payment to ensure your safety!
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