Great couture fondant but the delivery charge is awful!£6.95 delivery on £15 product. I have other reply on their review but why use dpd, there are other companies that could do it cheaper. Why not give your customer that choice? The company needs to listen to their customer, people are unhappy about the delivery charge.. far too expensive than other companies
Review by Himayooun11 months ago
I ordered goods total £108.
When i got to end realised i hadnt changed my address , easy right ? Contact them after all was only 2 mins , no contact number , email only , then they dont reply for hrs ????? By this time the delay created more prob as on the way to courier .
Goods on their way to a vacant shop .
Total shambles in explaining . Fell on deaf ears
Never again will i use this company, online faceless
Review by Dheerajkumar1 year ago
Before buying a product, I saw some negative comments, but still wanted to try this one. So, the service is not so good, but the prices are okay. Delivery was fine, but custom service wasn't.
Review by Ibnu1 year ago
They have lots of products and as they use DPD, delivery is prompt and when you want it.
And very tasty........just yummy
Review by TENSHisan1 year ago
Please avoid using ivory couture sugar paste, Keep your money for a better paste than this. I used it to cover a 2 tier wedding cake that I was decorating at the weekend. Elephant skin, breaks and tears, way too soft and flimsy! Almost made the cake a complete disaster!! customer support by Jean was really awful, She insisted I send her some of the sugar paste, which I had binned when clearing up. No apologies, no helpful answers! I wanted a full refund but she was adamant that she wanted some of the paste AND the packaging,needless to say I will not be recommending this product to any of my cake making friends and groups on Face book, VERY POOR SERVICE!!! If I could score ZERO I would
Review by Bernier1 year ago
I love couture brand fondant as a disabled cake maker, its is the best for me I just wish hate that the delivery charges for this company are by weight. it is the companies own brand so I have to suffer the £6.95 postage, why there so expensive i do not know, everything else I buy from other cake suppliers who charge half the postage for the same weight.
Review by Ronaldyukl Klevemann1 year ago
I have used this company several times and have always been pleased with the products and the service. The website is easy to use, they have lots of products and as they use DPD, delivery is prompt and when you want it. I needed to contact customer service yesterday, as out of a large order, one small item was not what I had ordered. They replied within the hour and said that they had already posted off the correct item but that I could keep the other one with their compliments. Can't ask better than that. I can really recommend this company.
Review by Bessis1 year ago
I have just had my first order delivered from this dreadful company.
Some products slightly cheaper than other cake decorators websites, but quality of products is cheap and nasty. Customer services are even worse.
Don't bother with this lot - complete rubbish products and service
Review by OUgrizzly3 years ago
Order regularly and service is phenomenal, massive range of products and supererb pricing. Have just recieved a free sample of couture in my last order and cant wait to give it a go
Review by Naama3 years ago
Disgusting custom service from director and staff abusive ,rude,and bullies . Will NEVER SHOP HERE .
Review by Lightcityscape5 years ago
Such a fantastic company that offers the best service you can get! I always order my cake supplies from here, very quick delivery and still a wonderful personal service the larger it grows. Thank-you so much!
Review by Cristall Derrow5 years ago
I placed a reasonable sized order with this company via their site (Jan '15). I ordered Meri-white but was sent product with BBE July '15, all previous edibles I've ordered via the web have had min. 12-18mths. I spoke to Jean who immediately dismissed my concerns and with a 'telling' attitude whilst constantly speaking over me, proceeded to tell me their products have a 2-3 shelf life and as mine had July I was lucky - wow! Oh and I should have called them before placing the order and checked the date with them. And if I'd scrolled down right to the bottom of the page I would've known - she couldn't wait to tell me I couldn't return the short dated product. Question, why is the shelf life of their products not highlighted so the purchaser can actually see it immediately, why is it hidden right at the bottom of the page-really important considering this product contains ALBUMEN? Equally, I thought their postage seemed expensive so when it arrived I weighed and checked on Royal Mail site, should have cost £3.90 yet I was charged £4.95, I did not have to sign for the package which I found very odd as their site says you do??!! There are obviously some confusing valid customer issues here. Interestingly enough the previous reviewer who gave this company 5 stars is called Jean, a little odd, wonder if it is the same Jean who has no interest in delivering customer relations. Would I order again, certainly not for edibles, certainly not if I needed customer service and I fully intend to let all the other cakers know of my experience on the caker forum sites I use along with consumer complaint sites.
Review by Canny5 years ago
I've been a customer of cake stuff for many years now, i used to have to order different products from many different places until I discovered cake stuff who have everything I need in one place, they have everything I need and seem to be bringing in new exciting stuff all the time, every time I order I see something else I quite fancy trying. I've always been impressed with prices they're so much cheaper than most and the free delivery when you spend £75 is most welcome (easy done when youre a busy baker) and delivery is quick and efficient, in all the years ive been a customer I've had no cause to complain and any time ive had a call from any member of the team they are very friendly and know their stuff. I would and have recommended them to everyone I know and as far as I'm concerned there's no other cake company who can come close to them
Review by Tráº§n6 years ago
I've been making cakes for years and couldn't believe this brilliant company were right on my doorstep. They are an on-line company so I can't buy over the counter, but the do offer a Collect from Store option for local customers.
I have tried lots of high street, on-line and mail-order cake decorating and sugarcraft companies over the years but the prices at Cake Stuff are brilliant. I let a good friend who has a busy cupcake business in London know about them and she placed a large order - then she texted me to say it had arrved the next day and she reckoned she'd saved a small fortune on her previous supplier.
Their new website is brillaint - it looks great and is very easy to navigate. Photographs are clear, there's plenty of good information, price breaks, product reviews, suggestions for related products and free deliver over £75.
With cake decorating and baking so popular at the moment I just wanted to let people know about this little gem of a company. They are really friendly, their prices are amazing and they even ship worldwide.
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Our reviews are aggregated from multiple sources to give you the best overview about cake-stuff.com.
Cake Stuff is the UK's favourite website for cake decorating, baking and sugarcraft supplies. With over 5,000 products always in stock at highly competitive prices, Cake Stuff deliver hundreds of orders every week to cake makers worldwide.
Cake Stuff won the prestigious Cake Masters magazine "Best Retailer" award 2014 and are the preferred supplier for The Paul Bradford Sugarcraft School.
Cake Stuff have a very busy eBay Shop as well as their award-winning main website and, with 100% positive feedback from 200,000 customers, Cake Stuff clearly look after their customers properly.