Early Jan I was charged full excess when another rental car backed into me just in front of the Atlas office. While the damage can't be $4,000 and I was not at fault, I was charged with the full excess instantly. Since then, all my emails and phone calls to the claims and customer service department are being ignored, and I am left with a $4,000 charge I can't claim back from the insurance given I have no paperwork. This is poorest customer service ever and so far I have no way to recover this charge. It's infuriating how they can get away with that.
Review by Rajandra6 months ago
We had booked a car for collection at Sheridan street in cairns. Myself and my partner both called Atlas in the days leading up to confirm our booking and mase sure our booking was in place. We arrived to collect our car and found that the office was closed even though it was within operating hours. We called the atlas helpline who told us that they tried to contact us multiple times and had canceled our booking. We NEVER received one call or email to inform us of this. There was no apology on the phone and they tried to make out it was our mistake! We’ve never received such poor customer service before. There was no offer of another car or anything. They simply ruined our trip in Cairns and took no responsibility for their poor service.
Review by Misza3 years ago
Great car, fast pick up, good service.
The early check out incurred extra fees which was an inconvenience.
Review by Öfi3 years ago
Found us a car from Ace at good price.
But Ace does not have Cairns airport drop off that Airport Car Hire incorrectly listed as available.
On the other hand as the airport is only 10 minutes away from the city so it is not so much a problem.
Review by Ansykhwm3 years ago
Had no trouble at all..
Review by Jumbadi Houays3 years ago
Very happy with the car, service and cost.
Review by JMcLachlan3 years ago
Clean car. Runs well. No problems.
Airport pick up went well.
Review by Caday3 years ago
Quick n understandable service to choose a car best for you
Review by Oluwanisola4 years ago
The process of being collected and a short drive to the depot to collect our hire car was great. Well worth the saving of the bigger players
Review by Emman4 years ago
This is the fourth time we have used Cairns Airport Car Hire.
Very easy to book online as you have all car companies in one place.
Pick best car for your needs at most competitive price. Arrive at the Airport and within 10 min your ready to go with keys in hand. Drop of is great just return car and drop off keys.
Quick Easy and Hassle free.
Review by Silvertone4 years ago
Very happy with Eurocar the staff was great the car very clean and is what we ask for , would recommend , we arrived in Cairns got our bags went to Euro car hire and it only took a few minutes and we were on our way , thanks Jim Archer
Review by Axenya4 years ago
Very good service, specially pick up drivers.
Review by Natlye4 years ago
Vehicle was very clean , economical to run and performed faultlessly.
The hiring rates were very reasonable, much less than the bigger companies!
Review by Leonza4 years ago
In spite of the fact that I got lost trying to find the drop-off location and then had to obtain petrol which made me late the staff were extremely patient and polite....especially the young man who dropped us at the airport.
Review by Vie Rymkey4 years ago
We received a phone call on landing at Cairns advising us Atlas Car Rentals were waiting outside the airport to pick us up and take us to our car. When returning our Hire Car we were then taken back to the Airport ready to board our plane. Excellent service. The Hire Car was an almost brand new car, we had no problems with the car and enjoyed our trip immensely.
Review by Inesis Grieken4 years ago
Car good. Staff good. Had an accident but staff handled the problem well .
Review by Values Sauerteig4 years ago
Friendly, prompt, easy airport pickup, handover and drop off of car.
Review by TXTruck4 years ago
wish you all the best
Review by Gemaline4 years ago
Sure the car was fine but Adam and the team made the experience
well done you beat the competition hands down Thanks BOB BISHOP
Review by Lorrekie4 years ago
The staff picked us up from the airport in record time, and within a flash we were at the depot to pick up our rental car. It was immaculate, and just what we were after. On our return, the process was quick, and the staff whizzed us back to the airport in record time again. Very professional and well organised, very clean and tidy car. Was the best value expense we had on our whole entire holiday, and would definitely use these guys again.
Review by Shazeena Lowthion4 years ago
Easy to find a great deal through the website. We found a suitable car in great condition. Easy to collect just outside of arrivals at Cairns Airport, and dropped off a week later with no dramas. Couldn't have been easier.
Review by ChrunchyRoll4 years ago
Adam the rental person was very good. We had an upgrade for our vehicle which was very nice. A good service and picked us up and dropped us off at the airport. I would recommend them to other people.
Review by Hillview4 years ago
Great service , great value , friendly and effecient
Review by Eto SmithJordan4 years ago
We had an excellent experience using this company to hire a car in Cairns. Very smooth, no fuss. And a great price too.
Review by Nitipan Demirdogucu4 years ago
All organized via email with no fuss. Friendly reminders regularly.
No high pressure.
Easy drop off, no fuss or questions.
Car was clean and modern as promised .
Would not hesitate to use thrifty again.
Good value .