Useless and frustrating to deal with them for travel. They drag their heels and by the time they get back to you, prices have gone up or seats on planes taken. They used to be wonderful but now they act as if they're doing you a big favor. Do yourself a favor - go elsewhere for any travel packages. Costco is great and their prices beat CAA hands down.
Review by BetMan3 months ago
Just received the recent promo in the mail (Aug 2019) advertising for me as past member to renew my membership and get associate membership free for second driver for $72 plus HST. I am so sick of manipulative advertising. My credit card was charged more than this. Turns out it's actually $82 plus HST unless I signed up for automatic renewal. I read the fine print indicating I had to pay with credit card to qualify but not the part re: automatic renewal. I have an effin English degree and eight years of post secondary education and they can decieve me with their fine print. Super disappointment with sleezy marketing tactics. I've called to complain and requested a refund for my $11.30 that was manipulatively over-charged. Of course, I was bounced around to explain my grievance to different staff but no resolution. Looking elsewhere in the future. What is wrong with our society...these big businesses. They are run by human beings who are corrupt, indecent thugs. Feels good to get that off my chest!
Review by Charnetta4 months ago
I've been a CAA member for almost 40 years and had received excellent service from CAA offices in Montreal, Quebec, Fredericton, Moncton, Halifax, and Toronto. 2 years ago, after moving to London (Ontario), I switched my membership to CAA South Central Ontario, and I was sorely disappointed, I visited their office in London, at the Cherry Hill Mall, a couple of times and I thought the service was poor. I tried not to visit them if possible, but I had to go to their brand spanking new office at 1365 Beaverbrook Ave Unit 101, London, ON N6H 0J1, today, to inquire about my permanent membership card which was overdue. The office may be new and shiny, but the service I received was way worse than what had experienced at their Cherry Hill Mall office. The lady at the desk, wearing a wrist splint, was very abrupt, unprofessional, and ignorant. I had a feeling that she was holding a job she did not really enjoy, and not fit to handle, and to avoid dealing with such unhappy, incompetent people I've decided, after being a CAA member for almost 40 years, not to renew my membership next year and go with one of their competitors such as Canadian Tire or Costco.
Review by Cats7 months ago
My wife was left stranded with no purse because her keys were locked in her commercial van CAA refused to do it but yet gave me a phone number of one of their competitors to go and open the door that ended up costing me $120!!! What kind of protection am I paying over $200 a year for!!!! Totally pathetic!!!! Makes me wonder if I should renew. After over 15 years I have never encountered this issue with my cars or commercial vehicles.
Review by RichardSMILEY Kablanov8 months ago
Only because there's no ZERO star
Terrible service would not sell and install a battery for me. Im at my inlaws in London and i have a Plus account. I just wanted to buy a new battery regardless if it was needed or not. They sent a kid to hook up their diagnostic machine which says REPLACE RECOMMENDED.
They wouldnt sell me a battery.
I have a charger here to fully charge but the kid said it would die on highway. Though my 2015 battery doesn't.
My last year with these scammers for sure.
And im posting this review far and wide.
Review by Eddi8 months ago
I just needed a boost
It has been hours and the service tracker
says not dispatched yet.
I live in Toronto and see no reason for this type
of delay. I bought caa twice now first and last
too many other companies that are competing for
business. CAA thinks they have monopoly they do not
Younger people know how to shop around
Review by Siera Spragett11 months ago
I called on behalf of a friend and I couldn't believe how rude the woman on the phone was. She said I wasn't my friend and hung up on me when I told her to hang on and I would get my friend who was currently indisposed and needed me to do this as a favour. CAA could work on their customer service skills.
Review by Tomanski2 years ago
They have always been great.
CAA South Central Ontario is rated 2.0 based on
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