I am honestly shocked at the reviews that preceded me. i bought a great pair of shoes four years ago at Yorkdale in Toronto. Unfortunately the stitching started to go a bit. None of my many previous Ecco shoes had done that. Not a bad record of reliability but on a whim I thought i would retrieve the bill and go talk to them about it. To make a long story short i received a store credit for the amount i originally paid in 2015 so after i got over the initial shock i used it to buy another pair. The salesperson and the manager were excellent, very professional and concerned about my situation. i can't say enough good things about Ecco. Thanks.
Review by Jizhao6 months ago
Honestly shocked. For $200+ shoes I expect much better customer service.
I ordered a size 44 from Ecco Canada, which corresponds to a 10/10.5 according to their size chart (I’m a 10.5). The boots were too big, so I have the simple question of whether they can exchange it for a size 43.
After several emails, phone calls, and a voicemail, I’ve yet to receive a response or speak to an actual person.
The product is not bad but I’m appalled at the customer service. I won’t be spending top dollar on a company that doesn’t have the decency to respond to a customer inquiry.
Review by Calsage9 months ago
I bought an ECCO shoes online model name is LHASA and had it shipped to Bhutan, I complained to the company customer service and they didn't even respond till I followed up about 4 times. After that they kept pushing me to different people and after a few months ECCO has asked me to ship the shoes back to the usa. Now I explained that Bhutan to the usa cost of shipping was not viable as it's so expensive to send the shoes back and they have refused to help. I think the model is a problems. Who have every body knows but wants to ignore. Such small thinking behaviour from a company that I have patronised for years. It's just so sad to see it run down by unfriendly service and cheap mentality of customer service.
Not everybody is a crook like you all. Firstly you have our money. And secondly you ask us to waste if on shipping to prove to you. I would have done it happily if I was in the USA so please use your brains.
Review by Tarb Chaffins11 months ago
Probably the worst online retail experience I've had in the past 10 years.
I'm the owner of multiple pairs of Ecco shoes and have been using their products for many years. However, their online shopping service is so bad that it leads me to believe that they, in fact, sell only clown shoes and broken promises now.
I am now more than three weeks out from having placed my order and it has still not been fulfilled despite being paid for at the time of transaction.
They apparently closed their warehouse for a physical inventory before fulfilling orders placed during their Boxing Day sale. What kind of retailer operates like that? One that doesn't care about their customers, that's what.
Customer service is essentially non-existent. I've sent at least 10 emails and thus far the most helpful response I received was via a form letter, which was no help at all. In that letter I was promised that my order would be shipped the next day. Well, it is now five days later and I'm back to firing off emails that are sure to go unanswered.
'Why didn't you just call them?' Fair question. I have called their customer service line four times and have not been lucky enough to speak with an actual person.
I have reached out to them on Twitter, but their SalesForce social media management team can only pledge to contact the retailer to inform them of the issue. Good luck with that.
I have gone from being an advocate of Ecco products to being unlikely to ever buy another one of their products ever again.
Review by Haileigh Seidlhofer1 year ago
Just don’t, they WILL scam you and waste your time. Don’t bother with customer service just go straight to PayPal
Review by Kevn1 year ago
Purchased 2 pairs of women boots 3 months ago. One of the pairs has wooden heel . After several times of using it it looks like a 5 years old shoe.
Very poor quality for 200$ shoe ( the original price is $270). As a regular ECCO costumer ( i would buy only ecco shoes for the last couple of years) i reached out to their costumer service and send them photos of the shoe.I got a very polite answer that it looks like regular wear and tear. I am positive you can find better quality for those prices.
Review by Nature Kairen2 years ago
I have been EXTREMELY DISAPOINTED with my last shopping experience with ecco.com selling in Canada.
I have been buying ECCO shoes from this online store EccoShopCanada for nearly 6 years, so that I am able to compare what customer service they offer now with what they offered before. Everything (shoes, shipping, and customer services) was perfect, until last summer. Last summer, services provided by ca. shop. ecco. com have changed for the worst—a lot.
First, in the very beginning of last September 2017, a pair of boots was missing from one package they sent to me (no boots inside the package; on the packing slip, there was a hand-written note “not shipped” in front of that item). Only after some messages I sent to them, and after a call I made, they sent me a refund. They pretended they don’t understand what happened and blamed delays in shipping.
Secondly, on September 13, 2017, via UPS ground transport, I returned to EccoShop’s warehouse in Markham, ON, three (3) pairs of shoes for refund. They received the package the next day. On November 1, 2017, I have been still waiting for a refund.
However, on their refund policy Ecco Shop Canada promise only up to “10 business days for processing of refunds.” The previous years, ca. shop. ecco. com kept this promise on every occasion. But seemingly not any longer.
In addition, ECCO Shop Canada Customer Service has not bothered to reply on my every e-mail. If they do reply, it takes them up to a week to send a general response but without addressing my specific problems.
Therefore, after 7 weeks I returned the shoes for refund, I have not been refunded.
Although they sell shoes of excellent quality, the shipping and customer services provided by ca. shop. ecco. com have become poor.
ECCO Shoes is rated 2.0 based on
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