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Review by BYCECELUX3 months ago
The below review is untrue.
This person had to be blocked on social media due to constant slandering even after her order had been cancelled and she received a refund (The payment method of choice was through Klarna so the customer didn’t pay anything, the order was just cancelled before her payment was scheduled)
We give a dispatch timeframe in which the below customer didn’t want to follow.
We emailed her several times, including directly responding to her emails and she still claimed she never received any.
She threatened to do a chargeback with her bank even though she hadn’t paid anything towards her order as of yet and it was still within dispatch timeframe.
We sent a very kind polite email explaining we couldn’t continue with the order as we wasn’t a correct fit for her. We cancelled the order with Klarna as the constant abuse was getting too much to deal with for our customer support staff.
Since then the customer continued her abuse on every post we posted, creating reviews on several sites and it’s a little concerning.
We try our very best to make everyone happy but we are a small business, we set correct guidelines of when orders will be dispatched and how long they will take, we can’t control other people and we understand it’s a challenging time for everyone at the moment but this kind of behaviour is unnecessary and we don’t feel it would happen with a large company.
Review by Nadine Kilsey3 months ago
Ordered three zodiac necklaces for me and my sisters and received a confirmation email immediately. I wanted to change one of the signs to another one and they was super helpful and friendly with my request. Product arrived quickly with a personalised note and really cute packaging. I love supporting small businesses whenever I can and I really appreciate the amount of effort they put into my necklaces. Look a lot more expensive than they were, great quality.
Review by Katrina MT4 months ago
Ordered from this company as a birthday present. Could not find many reviews, so took a chance. Regretfully.
Placed order, no confirmation from the company.
Have contacted them several times with no reply - on their social media they said they have emailed me, when they haven't.
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Bycecelux is rated 4.0 based on
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