A week ago I won auction "Activity tracker smart en sport waterdicht groen, Nieuw" on BVA Auctions.
I was shocked after opening the package... instead of the "green/black sports watch" I got an old gray metal SECONDHAND (dirty after use of the previous owner) watch!
Someone in this company replaces products during packaging!
I send an email asking for clarification >>> no answer!
Review by Parthibane3 months ago
purchase is catastrophic, an unsecured car with a lot of problems. car with rust and engine with problems that were not mentioned befor buying the car :-( how to inspect the gear box befor buy the car ? Result you can't beacause you can't drive the car. Big coast take 12% and 150 euros without protection or open dispute. even the key ring on the picture was stolen and not given to the buyer. on the phone they assured me to have done the necessary with the seller and that a solution will be found and a week after they say no. not serious and not at all professional advise you to avoid these auctions
Review by Prokopis Sawusch3 months ago
you look twice
Review by Willance3 months ago
I am a regular user and buyer with bva.
But since 1 month , it is absolutely catastrophic.
The 16.08 I bought a bike through the auction.About 10 k €. I paid the bike and then waiting for the approval to pick it up , which arrived after the pick up day. Since this day I called them few times , sent more then 10 emails , but didn't t receive any answer. So at this moment, Bva has the money and also the bike since more then 3 weeks. Due to no answer , I have no other feeling that this business is a scam. I am actually checking with all peoples having the same problem to make a group justice court complaint
Review by Bradfordowl Mayling3 months ago
Great site excellent deals.
Review by Christian CL3 months ago
Everything perfect, thanks for great service
Review by Sharelyn Azarifar3 months ago
Client service it’s the worst ever
Review by UKSkidmark Høybye3 months ago
My paid won lot 39585 - 699 was not available, not understandable to me. Since beginning of May I am waiting for lot 40301-7465 .
Review by Reckzo3 months ago
I do not trust the fact the bidding is only between people,
many times show thet price are driven up until they rich the market price !!!
Review by Dagher3 months ago
Review by Earbin Ladeia4 months ago
Easy to use website ( 4* for that, it can still be ameliorated)
Easily available and Fast communication with the help desk.
Review by Relina4 months ago
We are satisfied with BVA support and offers. looking forward to our next auction!
Review by Irmen Dalangin4 months ago
Review by RebeccaMikscch4 months ago
For the 3rd time something is not working as advertised. I guess cheap things are paid twice...
Review by PieOPah Taskunaite4 months ago
In 2018 I bought different items at BVA. Because I was exporting them directly to a place out of the EU I had asked for VAT back. They promised to do so but when I handed the export papers in they refused the reimbursement.
Only when I wrote a comment at trustpilot they revised their decision and paid the VAT back. The whole process lastet several month before I got the money back.
While being in contact with BVA over this issue they promised that this will not happen again and they wil reimburse the VAT with no discussion if I can show the export papers the next time I would buy other items.
So in good belief I bought again at BVA. The procedure was the same like in the first time. After handing the papers in I received - again - the answer that they will not reimburse the VAT. So I wrote a complaint and this is the answer:
Dear Sir, Madam,
We have checked the documents and unfortunately these documents have not yet been approved.
On the documents on which the Europese Gemeenschap is listed with the MRN number are unfortunately not stamped and signed by customs. We really need a stamp from customs on these documents and where possible also a signature.
We look forward to receiving the right documents.
Met vriendelijke groet,
With kind regards,
Debiteurenbeheer BVA Auctions
This is the answer I wrote:
Dear Mrs. V.,
The documents received are official customs documents and these are stored in the customs systems.
You can include the EXA (export document) and COA (confirmation of export) document in your administration. This offers you absolute protection against a tax control / customs check. Nowadays everything goes electronically, time of the stamps and signatures is really over.
If you wish I can also ask the person that did the export at XYZ, Mr. R. W. to also give an explanation and statement.
I would also like to ask you to contact your colleague Mrs. J. v. L. on this issue and revise your decision before I have to hand in an official complain.
Mit freundlichen Grüßen / Met vriendelijke groeten / Kind Regards
And this is now their latest answer:
Dear Sir, Madam,
The documents you have provided have been evaluated by several people, including my colleague Mrs V. L.. The assessment has shown that we really need a stamp and signature from the customs authorities. Without a stamp and signature we really cannot give our approval to the documents.
We understand that everything is electronic nowadays. There is also a possibility to stamp documents with a stamp and signature and then scan these and mail them to you.
You can then mail the documents to us and we can further assess this.
Met vriendelijke groet,
With kind regards,
Debiteurenbeheer BVA Auctions
This is about the only company that has not yet understood that international shipment does not work with stamps anymore.
I will never buy again at BVA and cannot recommend it to others who are trying to do international shipment.
Review by Gudny4 months ago
Everything is clear is easy to use.
Review by Tjalle4 months ago
BVA is verslavend!
Review by Coreyjames4 months ago
The auction system isn't perfect.. I thought I was winning bid on 2 items . The clock went to Zero on each item with no other bids seen. When i was notified , I only ended up with one lot . I am told to refresh my screen to confirm no bids are received at end of clock I wasn't informed , so a little better explanation may have helped. I would suggest when you bid on something and are highest bidder there is a reminder on the screen next to "you are highest bidder " that reminds you to refresh to confirm you are still highest bidder when clock goes to 0
Review by Adarrian Masiya4 months ago
Everything was easy and convenient. I thank you.
Review by Pake4 months ago
Interesting offers, but haven't been able to check all the products thoroughly which have been delivered. So, I am not able to judge the quality of the product yet. But, the whole process itself is quite smooth. The payment and delivery was very swift.
Ofcourse the additional charges are quite high! Have to be very careful while bidding. You should definitely know what you are doing!
Will definitely use it more.
Review by MayTech4 months ago
delivery service from Leko was a disaster.
I prepaid them ,the final cost was lower but they never returned to me the difference despite my calls and emails
Review by Alemu4 months ago
I do believe that BVA is a scam. I have bid on and won several smaller lots but my one big lot, which I won at a really good price was according to BVA out of stock. I agreed to wait and was really in no particular hurry to get the bamboo garden set. But BVA was in a serious hurry to give me my money back despite me not complaining or objecting to having to wait. A refund was processed without my consent. Even though Vida the product supplier confirmed in writing that the product was in stock and the very same item had in fact gone on auction again. My view is that BVA has a minimum price they need to make. If you win a lot at a very low price they will lie and say there is no stock and put it back up for auction in order to achieve a better price.
I have had to wait weeks for refunds before but this time round, the creditors department was lightning fast at giving me my money back and the item was reauctioned and sold to someone else.
BVA ARE A BUNCH OF SCAMMERS!!!
Review by Zakariia Bamhara5 months ago
Easy process, friendly personnel, good lots! Loving it!
Review by Nigli5 months ago
I always use BVA auction and the product quality is very high and the shipping is done next day of payment.
You can find lots of stuff daily in a very low price if you get a luch as it is all about bidding.
I bid all time in BVA auction. It does home delivery as well.
Review by Jiacai5 months ago
A easy and cheap way to get quality products at a fraction of the price. Highly recommended, hmmm, maybe not, you could be bidding against me!