We collate all the best reviews from around the Internet so you can view them in one place
Review by Paige Betty3 weeks ago
If I could put 0 I would. Bed was awful, my Nan has been asking for a refund since December as mattress was never delivered. How this company is still running I will never know! Absolutely disgusting service and full of lies.
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Review by Miss Louise3 weeks ago
I ordered a gaming chair via wowcher on 2nd Feb. Received my redeem code with in minutes and a tracking number the next morning saying will be delivered on or before the 9 feb.... The chair arrived this morning just in time for my sons birthday and he is so pleased. Thank you buyerempire and wowcher you have made a little boy so happy 😊
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Review by Gemma Andrews3 weeks ago
Like many others, I didn’t read the reviews! Ordered a gaming chair through Wowcher at the end of November. In December, package tracker said my package had been dispatched to a completely different city. I contacted the seller via email and phone only to be told I was wrong, then eventually ignored. By January it still hadn’t arrived. I had to raise a resolution case with PayPal, which is still not resolved, as they have refunded me the WRONG AMOUNT. Awful customer service. Wowcher should be ashamed for giving them a platform.
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Review by Nana Dwumfour4 weeks ago
I bought a multi-function home gym station on the 19th November 2020. I still haven't received it. I have called them several times and left messages and still no call back. I bought this through Wowcher. order number is 36413889. this is a very poor customer service. it will be very nice to call me back and let me know why its taking so long for the equipment to be delivered than ignoring me.the worse customer service I have ever received.
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Review by paris preece1 month ago
I ordered a bed from this company via wowcher and it was meant to arrive the 22nd of January and never turned up. I have emailed the company multiple times to just be sent an automated email, that I replied to within 15 minutes of receiving it, giving them the information that they wanted and still haven’t received anything further. This is terrible customer service and I would not recommend this company to anyone!
I am 17 years old and to save over £229 for a bed for it not to be delivered and to not be answered by the company is disgusting!
It’s ridiculous how they think they can go on ignoring people and taking their money without giving them the item that they purchased. Hope they are happy with their selves.
UPDATE
The company have now replied to me through email asking me for my wowcher code, which I have previously gave them two times already. I have contacted wowcher and they have emailed the company directly and now waiting 72 hours for a reply.
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Review by tracy harding1 month ago
Bought a bed via wowcher without checking the reviews first. One half of the bed turned up very quickly. I tried to call but as mentioned by other reviewers the phone does not get answered so I emailed. Two days later the second half of the bed turned up. They had sent it in two deliveries but had not told me. I emailed to tell them and did receive a prompt reply. If only they answered the phone/replied to emails
promptly to let all of their customers know what was happening with their orders (such as splitting the deliveries or delays) it might really improve the reviews that they receive. The bed was great value for money and good quality.
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Review by Emma1 month ago
This is the worst company I have ever had the displeasure of dealing with.
Like many other reviews below (unlike the clearly fake ones written yesterday) I ordered a bed through Wowcher.
Received one small package and asked the courier about it as it clearly wasn’t big enough for a kind size bed! He said he only had the one.
I have been back and forth to Wowcher and this merchant and just get ‘give us longer because of covid’ I get told 3-5 days then when this time lapses I get told 5-7.
I have asked for a refund multiple times to be ignored.
I am looking at legal action as £300 is a lot of money to lose at the time and sleeping on the floor is not good for anyone.
Avoid these like the plague.
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Review by Rebecca Robertson1 month ago
Alas.. I have been caught in this trap.. for any new reader coming here to get any answers the 4 good reviews under me look like they have been put there to cover up the bad reviews.
So I bought a small double with mattress through wowcher like many others bed frame arrived (they have sent a single) clearly! I asked the driver where the mattress was only to be told thats all he had.. on the box it said 1 of 2.. pretty p'ed off by this point I contacted the seller twice that day still had no response. Wowcher just telling me to ask buyer empire to return the frame.. I feel like hitting my head off a brick wall passing the buck from one to another. Ive opened a case with PayPal (thankful I paid with them) PLEASE DONT ORDER ANYTHING FROM WOWCHER OR BUYER EMPIRE
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Review by Alex Dervaish1 month ago
Bought outdoor rattan set, highly satisfied with the quality of product
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Review by Chunar Rang1 month ago
Had a great experience with these guys, excellent customer service and on time delivery.
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Review by Khadija Hanif1 month ago
Best Company I have seen.I ordered bed with Mattress.They were out of stock with mattress they informed on time.bed delivered after 18 days they deliver mattress.
Good company
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Review by Huzaifa Mahmood1 month ago
Ordered a bed, sturdy and strong bed. Also arrived on time. Happy with the service
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Review by Kirsty1 month ago
DO NOT BUY FROM THIS COMPANY
Bought a single bed and mattress via wowcher.
Sent numerous emails and phone calls they where unanswered, still no bed.
Don’t waste your money! Absolutely terrible service.
Just going round in circles with wowcher!
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Review by Glen Reid1 month ago
DO NOT,QOUTE DO NOT BUY A THING FROM THIS COMPANY! I bought a multi gym through Wowcher in November and I’m still waiting for it. It has been Approx 12 emails later and I am still waiting on my item. The whole process has been a Shambles The customer service is appalling they continue to ask me to contact the courier which I have done, the courier are telling me they have never received the item.
WARNING DO NOT BUY FROM BUYER EMPIRE.
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Review by Elizabeth1 month ago
Unfortunately having read the reviews too late, I am suffering the same fate. Ordered a bed through Wowcher before Christmas for delivery on 17th December. Nothing received and when constantly chased got poorly worded emails telling me to be patient as there is a pandemic. Contacted Wowcher who will do nothing and my poor daughter is still sleeping on the floor 6 weeks later as her original bed was broken. I will never again use Wowcher or this company and now need to try and get my money back as from what I have read, even if they do deliver, it would seem I may only get frame or mattress and not the 2 things I have ordered and paid for - absolutely disgraceful
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Review by Ellie1 month ago
Absolutely disgusting!!!! I ordered a double bed frame and mattress around the 5th December, received my bed frame the 17th with no mattress!!! I’ve emailed them MULTIPLE times asking where my mattress is for them to give me the same poor excuse!! Please give us longer due to COVID! Absolutely livid!! I paid extra for my mattress so I should have it here by now! wowcher cannot seem to help and just tell
Me to contact the seller (buyerempire) which I have, to get no response! Just get to leave a voicemail which I doubt they will even listen to as they clearly don’t care AT ALL about their customers!!! I’m taking this legal if my mattress don’t arrive soon!! DO NOT order from these people
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Review by Margaret Ainsworth Michaels1 month ago
Disgusting- convinced it is a scam. Wowcher should be ashamed of themselves.
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Review by adele1 month ago
WElll what an awful company, seems that i am also stung with the same issues as others ordering a bed and mattress with no mattress delivery. I have contacted them with very little response, and no discussion of refund. TERRIBLE
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Review by Tracey Valentine1 month ago
*edit. Still none the further. Still not had an exchange. Still no word from the merchant
OMG what a sham of a company. Cannot believe i didnt read the reviews on this place beforehand. I ordered a single bed frame but received a small double. Both BuyerEmpire and Wowcher are absolutely rubbish at customer service. Ive had the bed frame a week up to now and in that time i have had 2 emails from the merchant saying exactly the same thing. Ive sent them pictures of the box as proof and rung various times a day and also left phone messages. Not heard back of them since. Spoke with Wowcher through Watsapp Leo wasnt much help but Tom raised a complaint, which was supposed to be high priority but that was only done because i threatened them with the Ombudsman. Ive contacted my bank, we are able to go through them to get a refund on any products (bet the merchant will soon get in touch then though eh) or contact the Ombudsman. Will update my review over the next few days
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Review by Elle Campe1 month ago
I only gave them 1 star because I had to, I wouldn't have given them a star at all!!
Awful, awful experience. I can’t speak to anyone from Wowcher or the merchant (Buyer Empire) just communicating through email and very very delayed responses. The number on their website just rings and rings.
I placed an order on the 24th Nov for a bed frame and mattress and only the bedframe was delivered. Despite chasing on numerous occasions, I am still without the mattress or refund. I honestly cannot believe the experience I have had with this, my daughter was without a mattress over Christmas. The responses I have received from both Ben from Wowcher and Buyer Empire ar so poor and keep giving the same excuse over and over again. I am now working with resolver in taking them to court, they cannot continue to do this.
I have read other similar comments that they have done this before, it needs to STOP. How they have a conscience I do not know, how they can continue to treat people like this is beyond me.
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Review by Ben1 month ago
Further to my last complaint, I have had more dealings with this shambolic company, who continue to lie through their teeth, was due to arrive as stated 7th December, and still on January 6th I am waiting, they have replied in email constantly since the 16th December originally telling me 8 days, then they emailed the other day and said they have sent my item and it’s with the courier they will raise the issue. Now today, I’m told 3-5 days but delays due the third lockdown, absolute joke, and they won’t give me a tracking number, quite simple they haven’t sent it. Absolute disgrace of a company.
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Review by Jon-Paul Bruce1 month ago
So I stupidly didn't read the rest of the reviews before buying from this crowd. As per the other disappointed customers, I received half my order (mattress) but not the bed frame. I've called them and emailed them bit no response.
DO NOT BUY FROM THESE PEOPLE.
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Review by Jan McLuskey2 months ago
I have ordered a bed and a mattress. Was good when I got the bed but still waiting on the mattress. Sent email and rang them only to face a anwering machine. Wowcher usless do not recommend the site as they advise scammers
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Review by Keeley White2 months ago
ordered a single bed and mattress through wowcher, had the wrong size bed delivered. I keep going back and forth with emails in which they ask for the same info/photos over and over but never do anything about it and have literally just replied to an email in which I sent them all info/photos AGAIN, stating that they can't continue if I don't send them proof!!! Opened a case through wowcher which has got me absolutely nowhere at all, they just ask for the same info then forward it on to the company. My daughter is currently sleeping on a mattress on the floor!!
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Review by Adele Firth2 months ago
After reading all the negative reviews I was shocked, I felt worried Buyer Empire had taken our money and we’d been scammed.
I didn’t receive any tracking information and it had passed the delivery date. I googled to find a telephone number no telephone number and noticed it says temporarily closed. Went on their website and found a phone number but there was no answer I left a message but no reply, I emailed there was no response. I contacted Wowcher they said they’d look in to it for me.
Today finally I received an email from Yodel to say the bed was out for delivery. The box was in one piece and everything in the box was there every screw and piece of wood. I spent a few hours building the bed myself with no help!! It’s fabulous and I have a very grateful teenage daughter she loves it. Thank you Buyer Empire!!!
