When the seller tries to fool a customer and does not admit their fault it is much worse than just a missed order.
Full history below (grammar and punctuation was not altered):
-When it will be delivered if I order today?
>>>This will be delivered on weds, is the correct part you require?
- Any chance it could be delivered tomorrow? Your listing says 24hrs delivery.
>>>This will be correct however delivery will be on weds
- When the absorber will be delivered??? I ordered it on Monday morning and it is still not with me. Why you offer 24Hrs delivery if you cannot commit to it?
>>>Please check your inbox we messaged you stating it will take 2-3 days for delivery as it comes from germany which would have been on weds and we have been waiting for you to reply back so we no whether to process your order for you or not
-So why it was not with me yesterday??? I do not understand what are you trying to say? You made a statement that it will be delivered on Wednesday. The order was confirmed what kind of additional confirmation you wanted from me?
>>>All we needed was a confirmation stating that you are happy to wait as some customers dont want to wait 2-3 days as they need it earlier so they purchase it from there local motor factors, thank you for the reply we will process your order for you
-Please provide me with evidence where you asked me for confirmation that I’m happy to wait 2-3 days for the order.
>>>I have processed your order and we will send it out for you
Frankly, I cannot understand what kind of people work at that company. Delivery delayed by 6 days. Yes, I do count weekends as a hire car is not for free over weekends!
Review by Redwarfw1 year ago
Sachs shock absorbers come with 24 months warranty... but not from this shop. Failure after 17 months..
Was explained over the phone they do 12months warranty on Sachs products. The customer service person was so bored, I believe I woke him up with my call during business hours.
ordered through there Ebay shop, 24 hours go by and get and email saying confirm your registration, so I sent them the reg of the car, another 24 hours go by and they tell me they haven't got the part they listed for sale on ebay and they cant order any as "nobody" has got any in stock , they refund my money which takes 10 working days to complete .
How can a seller list something that they haven't got any stock of and cant get that part for sale on ebay ?????
They don't even seem bothered by it , I have reported them to ebay and ebay are tracking there account . if you do chance your arm with these jokers , please make sure they actually have the part in stock they are trying to sell .
or even better use a proper seller who actually gives a damn about the customers !!!!
would not give them the time of day !
(ps one star is too much for this company , they don't deserve ANY stars!)
New car battery ordered at 9pm and paid for next day delivery. Midday next day company called to check I had ordered the correct battery for my car as there was an alternative size and the one I ordered may not have fitted. A couple of hours later a van drew up with my new battery. I had not expected next day delivery for an order placed at 9pm. Excellent service.
Review by Arceka3 years ago
Excellent price and very fast delivery.
Review by Sandton3 years ago
I deeply would recommded this company to any one
Review by NWLeics Tuala3 years ago
Delivery was 7 working days, not the 1 to 2 days promised.
Review by MatsM3 years ago
Very happy with product and service many thanks regards joe
Review by StLMom Pierozak3 years ago
Very good and quick service. No problems.
Review by Korthikanti3 years ago
I recommend this company excellent service
Review by Bafford3 years ago
Excellent product at a good price, very pleased. Were hepful with a query.
Review by Moulim3 years ago
Product arrived on time and in good condition. Just the job !!
Review by Astrhul3 years ago
With a bit of a twist from the warehouse/ courier, things we're back on track pretty quickly!
Thank you, recommended!
Review by Lozzi3 years ago
Review by LDee3 years ago
Fast delivery, all Good! Thx
Review by PeterjDuncan3 years ago
Item well packed a good delivery
Review by PandAtri Kaslowski3 years ago
The parts were just the one I need
Very accurate to identify the original part number.
Review by Alansa3 years ago
First Class Seller
Review by StaceyLLB Wojarska3 years ago
these guys were very helpful the advised me on the right parts for my car the prices were very very good they had saved me a lot of money as some quotes i was getting elsewhere were upto 3 times as much, the service was great and the delivery time was spot on i will definatley use these guys again in the future no problem at all..................C.
Review by Damtew3 years ago
This is a seller that takes upmost care and pride in getting it right THE FIRST TIME not get it wrong and sort it out later, a pleasure to speak to and deal with.
Review by Oppai3 years ago
Ordered a 600mm breaker bar, arrived quickly and exactly as described.
A good piece of kit from a good supplier.
Review by Meryt Chavel3 years ago
Item dispatched & arrived quickly. Good value. Would not hesitate to use this seller again.
Review by JoanAnderson Mascó3 years ago
What can I say ... perfect ordered 1 day delivered the next .
Great company well done.
Review by Marching Karnisto3 years ago
Simple reg. check and the correct part was on it's way. Delivered on time, decently packaged and about 30% the price of our usual local motor factors.
Review by Mystticx3 years ago
Excellent ,really fast service and quality part right first time ,top job,thankyou .