Great prices, quick delivery, items were well packed and of great quality. I would deffo recommend these guys!
Review by WendyT Bodysuit1 week ago
Fast service and correct parts.
Review by Vajsz1 week ago
Excellent products and service.
Review by Cahava2 weeks ago
Wrong information posted
This Website is useless especially when providing correct descriptions for car parts.
I simply wanted the correct brake discs for all four of my tyres.
However, even though I put in my registration number for my car.
The parts were not correctly labelled.
As a result I now have four REAR brake discs which I don't need. I can't use the extra two rear brake discs for the front as the heat will blow my car up.
I have sent an email.
Hopefully, someone will get back to me.
As this problem could have been easily avoided if the correct labels were displayed. Even on my receipt and email confirmation the 'REAR' brake discs are just quoted as "BRAKE DISCS".
Completely misinforming customers as there is no indication of the brake discs being used for the Rear tyres and cannot be used for the front. As I need vented brake discs for my front tyres.
I just want this to be quick and hassle free. Please do advise me on what will be done. I tried searching for a number to call but there is none.
Review by ScottAllen3 weeks ago
Do not buy from this company, I bought a tire for yamaha tricity for 10 days and nothing came, I gave them an email and I do not answer, not even worth a star, run from them, another time I bought from Germany and the product arrived in 6 days . BAD ,BAD ,BAD
Review by Lericia3 weeks ago
Despite providing full car information incl. reg. number they have sent the wrong parts. To send back to Germany cost me a fortune. Pointless to save 5 pounds compared to the leading UK online shops, then to spent much more on return shipment. Mechanic charged me twice as well for his work
Review by Mitco3 weeks ago
This company purported to be in UK but they are in Germany which is not clear. We have a client in Caribbean trying to buy VAT free for export and we as their shipping company are proving export and warranting that we will export the goods but they are insisting on the client in Barbados providing a VAT number. This is TOTALLY wrong and they need to understand international trade. Everything about the website looks like they are a UK company ... how misleading. Now the client has to have us buy as a VAT registered company in UK and then they will sell vat free. How stupid. It’s leaving the EU. We can and will prove it.. just wrong
Review by Ajvaz4 weeks ago
best my F30 2013 320d msports bmw Shop, very nice people discover helps,all parts good quality,1week delivery to Ireland,Recommended
Review by Puddleduck4 weeks ago
5 days to process ? and the courier still has'nt recieved goods? I will know in the next 24hrs for tracking number..Thats very comforting.
I have used this company many times.. I cannot understand with todays technology and logistic services why something like this takes so long. would'nt imagine a garage ordering from them . from a business point of veiw its bad business.. Someone up your ladder needs a kick up the backside and take a leaf out of Amazons book!
Review by Azzedine1 month ago
Great price and fast delivery very pleased with Autodoc
Review by Ujin Bushbye1 month ago
Great Service GREAT PRICES What more could you Want
Review by Tahnitta Mastrogiacomo1 month ago
Great service. Good price. Speedy ordering and despatch.
Review by Lecapoy1 month ago
Awful! Ordered and paid for UK spec right hand drive vehicle headlights, onlinecarparts/buycarparts sent left hand drive parts! MOT failed! Advised company is based in Germany and I should have called to confirm parts were correct - seems pointless having a website that you can order from!! No refund as past their refund policy, my fault, I assumed the parts sent were what I ordered and paid for!!!
Review by Melut1 month ago
Purchased part failed. Huge problem to enforce warranty. They also started calling my mobile every night.
Also company pretends to be from UK but in fact is Germany based
Review by RichardMcKinley1 month ago
Like all the reviews please do not use this company, liars and will not refund you on parts.
Review by Afedziwa1 month ago
Ordered small car part over a week ago which has not arrived yet. Looked into the matter and found that this company is based in Germany. Would not have ordered if I had known that. They should make it clear that this is the case. Feel cheated.
Review by Mturn1 month ago
Great website, easy to find what I needed.Delivered exactly what was ordered. Shipping costs to Australia detailed from the start. Highly recommended to anyone looking for parts online.
Review by Lancero1 month ago
Good prices, BUT!
Not in UK in Germany, so shipping takes a long time.
I realized this and that the parts I needed wouldn't be arriving in time for MOT so emailed to cancel my order. I did this before they even told me the order was ready to ship. They shipped anyway!! I emailed again, they said to refuse delivery. I refused delivery but the courier simply re delivered another day and i was not in so my daughter signed for the delivery. I am now stuck trying to arrange a collection to send the order back before i can recover my money!!
Do not use unless you simply care about a few quid cheaper prices!
Review by Aliasgar Bouas1 month ago
In the middle of having an absolute nightmare dealing with this lot. Firstly, I placed the order stupidly thinking i was buying from a UK based company as they use .co.uk,WRONG!!!!!!! however there not they are in GERMANY. So they have tricked me there. NICE JOB. If Ihad know they were based there then i would not have placed the ordered with them. I did not want to wait 10 days for delivery and if parts where incorrect its a headache to send back, I eventually it arrived great 10 days later. Hooray! short lived, Unfortunatly as the order wasn't packaged to travel 1 item is broken Now it seems I'm getting stalling Tactics with Robots as per previous REVIEWS. Keep watching this space, I'm sure I'll be Updating
Review by Bijoy1 month ago
Avoid! Not in UK and that's been reported several times so they know its misleading its in Berlin (Auto Doc). They only do standard shipping that they don't tell you till you check out. Don't send when expected and reading the reviews not always good / right parts. If you can wait over a week no problem but If you cancel their 'Binding Contract'
not a simple consumer purchase 'Local German laws' apparently (they send it after your purchased) limit your rights. They try every trick not to refund.... PS you have to get the wording right as per their contract you didn't agree too or they ignore it so it'll exceed the 14 days they state they will only refund with costs & fees... (AGAIN A LOCAL GERMAN LAW SUBSECTION BLA) Not EU distance selling rules..... AVOID BIGTIME !!!
Review by Nikukyuu1 month ago
Part sent did not fit correctly even though I entered my specific car model and it said it was a genuine part.
This part then caused another part to fail. I had to replace all the parts due to this at my own expense.
Tried to put a review on buycarparts.co.uk site but they didnt allow it.
Not happy with their services and would avoid in future.
Review by AudreyP1 month ago
Their website said that it was the right part for my car. I bought it. After completing the payment I received a link with the tracking number and to my surprise I saw that they were sending it from Germany. They hide this deliberately so fools like me don't buy elsewhere. Con-artists. The part didn't fit my car. I asked for a return and they accepted it but they changed the reason for the return to in my order from "part doesn't fit" to " customer didn't like the product" Then they tell me I have to pay postage myself to send the 10kg parcel back to Germany. I told them that they had made a mistake listing this product as compatible with my specific car model and it's wasn't compatible and that they ought to pay for the postage. Their response is: we don't guarantee compatibility of parts!! All of this is unacceptable. I wish I had read all the reviews in Trustpilot before placing my order. Stay away from autodoc, buycarparts and the other copies of the same website that they have around the internet.
Review by Jakss1 month ago
Good service but small issues
Review by Jeanniel1 month ago
Placed order with no visilability of delivery timescale. Once order placed it became apparent that delivery would be to slow, so cancelled order. Order cancellation confirmed & confirmation that nothing has been shipped, refund being processed. Then a week later the goods turned up? We rejected them. Still no refund after three weeks, just keep being fobbed off. They have obviously have some serious inter company process issues. Proceed with caution is my advice. We’re gunning for their CEO in Germany next!!