This was a good transaction the only minor issue and why 4 stars because upon recieving item, it took 1 week 2 days just to test and verify, then release payment. This day and age of computers I think should've not taken so long.
Everything else was smooth though. Reps kept me informed through out was kind informative fast easy replies. Would do business with again. You should to. There offers are the best out their.
Review by Syrema Derrow1 month ago
Thank you for your purchase of my item and for making the process easy to use.
Review by MattyClarkey1 month ago
Fast and professional service
Review by Achka1 month ago
I sent in an item on 7th of Aug. the package was delivered on the 12 of Aug. it’s been three weeks the only thing it’s been saying is that the package has been received. You try to call the number no one answers the phone it just goes directly to voicemail, and it always says the voice mail is full. You email them they email you back but won’t answer the phone not good business, every time I email them they keep telling me they going to escalate the item I sent in to be processed still hasn’t been processed and it’s been three weeks. I feel they hold items hostage thinking your going to forget about the item you sent in, so they don’t have to pay you for the item you sent in. don’t use this company.
Review by Ingru1 month ago
Complete SCAM. They sent me 90$ on paypal but I cannot claim it and noone will answer my phone calls or respond to emails. DO NOT USE THIS COMPANY. The reviews and BBB have now determined this company as a complete scam.
Review by Oriya Kohlas1 month ago
Pleasant experience. Very fast payment. Would use in the future.
Review by Karhy1 month ago
Buyback World did exactly what they said they’d do. Gave me the originally quoted price for my Samsung Tab Pro. They kept their promises. Highly recommend.
Review by RacerX1 month ago
It's been 3 weeks that they have received my iphone, and there is no way of tracking even you follow their direction online, no one answer the phone no matter which option you choose! Where is my phone??? You can't hold it as hostage and no one answer it!
I am filing scam business with
Federal Trade Commission
Federal Bureau of Investigation-Internet Crime Compliant Center
Pls do the same if you think they are scam!!
Review by Irys2 months ago
I used buybackworld because of the positive reviews. Beware - I sent them a brand new, unused Blackberry KeyOne. They had the highest offer of $85. However, upon receipt, they claim that the item was cracked. I wrapped the phone in bubble wrap and sent it in a manner that it is unlikely that it broke during shipping. I believe that they make money by a bait and switch. Once they have your item - what can you do other than accept the revised offer??? Do yourself a favor and use a company that insures the postal delivery or trade in directly with a local company.
Review by Minjoo Nilda2 months ago
Couldn’t give a zero. I got proof of the numerous of emails wanting to know where my devices are at in the last month. All I get is status will change in a few days and my request will be escalated (if they respond to email) sent my devices 4 weeks ago! They said 7-10 day turn around is not right. I gave them a chance seeing the good and bad reviews and found out hard way its awful. I don’t write reviews but this has greatly upset me. They don’t answer phone either. Will NEVER trade with them again
Review by KMcI Kasterko2 months ago
I sent in a device that was delivered three days ago, but still shows as "awaiting receipt" This company has not responded to any emails. MORE IMPORTANTLY, all calls to them go directly to full voicemails and then disconnects AND their "live" chat is never active even during their so called business hours. So, they have my device and I cannto find out what is going on. I regret using them. HORRENDOUS CUSTOMER SERVICE (if you can even say that as customer service doesn't even exist)
Review by Jabob2 months ago
SCAM SCAM SCAM I was offered $77 for a Samsung Galaxy Note 5. Although that isn't much, I no longer needed the phone and so I accepted. They got the phone and then said they couldn't unlock it. I removed it from my Google Account per their directions and they still said it was locked. So they offered $8. If it is really locked, why would they give anything? They said they would send my phone back. I will update this to let you know whether or not they even send it back. 7-15-19
Review by Yeezy2 months ago
Easy, reliable, quick.
Review by Noula Brunnberg3 months ago
I filled out all of the forms and sent the package with three phones in it, all in excellent condition......and they said they received the package but none of the phones were in it. This company is a scam to get your equipment.....of course the phones were in the box. This is how they get out of paying you for your used phones. I will never use them again.
Review by Redzip Missin3 months ago
I requested a shipping kit be sent to me on the 26th of April, the box came quick (this will end up being the only part of this process that's fast.) and i sent my items off. I waited over 10 business days for them to even look at and inspect my items. Some of my items were not even inspected on the same day, they decided it was best to examine half my order, and then put the other items off for a few days. The straw the broke the camels back was an item they claimed to have google protection on. I received the email about how the phone was locked on a Thursday, and within 5 minutes i had removed the google account from it. They did not re-inspect the phone until the following Friday, and i had to contact them through customer support twice in order to get this to happen! Then they come back with a message claiming that the google device protection is still on the phone and they cant inspect it, so instead of telling me this, they just decide to cut 105$ out of my order without asking me by sending the phone back to me. Now i have to wait until this phone come in the mail before i can sell it again. I will never recommend BuyBackWorld to anyone, you would be better off listing and selling your items on Ebay for their quoted prices. They time it takes they to accomplish anything substantial is staggering, not only is their actual business slow but so is their customer support. They claim they are available everyday during their normal business hours, but they are NOT. No one ever answers their phone, their live chat is ALWAYS offline, and it takes on average 2 days to get a response from their ZenDesk support tickets.
Review by Vittimaja3 months ago
Good price, fast service.
Review by Skoglund Jubault3 months ago
Fast honest and easy to follow directions. Thanks
Review by Dierick3 months ago
Easy, simple process.
Best site to use!
Review by Dhruvam3 months ago
Kept all promises made
Review by Trautes Hurtel4 months ago
It 3was very good, box product up printed lable, about 15 to 24 days I receved my check they promist. No complaints
Review by Bayano4 months ago
Finally, an honest company that does what it says. I have used them twice with only great results.
Review by Joneill4 months ago
I purchased a new 2019 MacBook Air and wanted to sell my 2011 Mabook Air. After shopping around it turned out that BuyBackWorld would give me $40.00 more for it than Apple's trade-in credit, and $67.00 more than one of the major buy-back companies. I completed the form at BuyBackWorld, which supplied me with a mailing label. I mailed the computer to them and they sent me a check for the amount agreed upon within a few days. The entire process was hassle-free, and I got the most return available for the computer. I recommend this company with no reservations.
Review by Nastashja Modie4 months ago
I sent two gift cards in July and still have not received an update or payment for a few weeks now. I emailed and said it would be updated in the next few business days and it wasn't. Tried calling and voicemail was full and direct chat is never up always have to leave a message.
Review by Dreamhigh5 months ago
They were lightning fast at evaluating the computer and paying for it.
Review by Unopened5 months ago
take a long time to get money from buy back world you send them a cell phone it takes a month