Excellent product but delivery service needs attention. No timed delivery and generally unhelpful local service.
Review by Kasir2 months ago
Good quality products but very poor After delivery with incomplete order received
Review by Rjbcustomer2 months ago
We ordered a floating duck house and I worked from home, so that I would be there when it was delivered. However, I waited in all day, but it didn’t turn up. There was no call to say it was delayed and the service used by Buttercup Farm doesn’t include the ability for me to track the item. Very frustrating.
Review by LaVeronique2 months ago
Beautiful bird table . Slightly worried about the roof as think the rain may get through but looks strong and very stylish
Review by Koger2 months ago
I never received my order, so chased it up to cancel as I'd found the product elsewhere, £10 cheaper and able to be delivered in less than 24 hours. When I rang to cancel my order and have my money returned, I was told they were going to investigate what had happened and get back to me, completely ignoring my request. I then received an email saying my product was on the way. Obviously not impressed. I have had numerous unhelpful email conversations now and still no returned money. All I've had is a threat with your terms and conditions if I don't accept the parcel that I no longer want or need. Utterly disgusting treatment. I'm still waiting for a response that gives me the details for where to send a formal complaint to and who knows what's happening to the parcel I do not want. If only you listened to your customers, all of this could have been avoided. What a shame! I hope you learn from this.
Relating to the short & incredibly delayed reply below...
I never received the goods, therefore I cannot return something I have never received. And you still have my money.
Review by CptCoreman Monkfish3 months ago
Fast delivery and quality product
Review by Bafford Stauson3 months ago
A good quality product and it was delivered quickly and well wrapped with good assembly instructions
Review by Cazac3 months ago
Good value for the [sale] price. Delivery was on time and a great service from your driver.
Review by Karolos4 months ago
Quick delivery, well packaged and looks great. No complaints here
Review by Lueng Tanfous4 months ago
beautifully made definitely worth the money.
Review by LilSunshine4 months ago
GOOD QUALITY EXCELLENT CRAFTSMANSHIP NOT CHEAP
BUT WELL WORTH THE MONEY YOU GET WHAT YOU PAY FOR
Review by Soans Arifuddin4 months ago
Excellent product and service highly recommend Buttercup Farm
Review by Susannabwc4 months ago
Placed order online, then phoned to discuss delivery as there was no indication that the date would be communicated by Buttercup Farm on the order page, and was given a helpful reply and follow-up email
Review by Kriztian Goodrow4 months ago
Solid product as specified, packaged very well.
Review by Coussement5 months ago
Great product, shocking assembly instructions let it down,
Review by Gummour Katsos5 months ago
Product was delivered on time and as stated on the advert.
I was given a delivery day but when I rang to get a more definite time I was told that the driver would contact me shortly. He never did. I had to go out and when I returned it had been delivered. Luckily it was delivered to the right address.
Review by Grania Mahaulpatha5 months ago
Awful communication and very slow delivery.
Would recommend to avoid.
Review by Swaffield Chkheidze5 months ago
Great website, fast delivery, fair pricing, brilliant service.
Review by Yokaira Branko5 months ago
Very good service and the goods came very quickly
Review by Laruan Elertas5 months ago
Great service and love the obelisk.
Review by Kotlarczyk5 months ago
Cannot fault them.. did a custom build all down to my specs.. delivered on time on the date agreed and installed perfectly too.
Fully over the moon with how it turned out and i cannot wait to get my rabbits in their new shed/ avairy home :)
Buttercup farm thank you again for making 2 very spoiled bunnys happy and for making me happy.
Would highly recommend this company too anyone.
Review by Cnf5 months ago
Excellent sturdy product at a very reasonable price
Review by MOLLYHuntsman6 months ago
Review by Talizza6 months ago
We bought a large half barrel to use as a water feature. It was delivered on time and our question on how to prepare it for holding water was answered over the phone .
Perhaps instructions on such preparations should come with the barrel (they need to be soaked for a period of time to allow the wood to expand and become leak tight).
Review by Guedj6 months ago
We are unable to give the arch 5 star as it was delivered with no nuts and bolts to assemble it. I managed to find some odd nuts and bolts to assemble it and erected it. It looks good and I have planted a climbing rose. Still haven’t heard anything so not sure if the bolts have been sent. Communication with the supplier has been a problem as they promise to call back, but fail to do so.