The appalling lack of service is the reason for the 2 stars. The bike is good enough, innovativ. But the quality of the build is so so. Brakes are hanging, the light is loose, the battery jumps out of place. The child safety belts can not be adjusted.
At purchase the agreement was that if any issues arise during guarantee period they will come and fix the bike, as we live 15 min by car from the workshop. On bike it is 45 minutes - plus the bus ride home 1.5 hours.
They now went back on that promise, are almost impossible to contact, noone takes the phone.
I have taken the ride to the workshop to have the brakes fixed, they did something but that did not fix the problem. Now I need to spend ½ a day again on the back and forth to the workshop.
Just not good enough - being the most expensive bike on the market.
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