This is the first time I've purchased anything from bushcraftlab and from start to finish it's been excellent ! Gareth has kept me informed , ID proof was sorted out straight away , 100% I'm going to purchase more gear from bushcraftlab. My parcel turned up on time 100% professional company and I look forward to future business.
Review by NeQ2 months ago
Made several purchases from these folks. Never disappointed with service/communications and products. VERY RARE these days find such honorable/honest company and their representatives. Without slightest hesitation, I, will RECOMMEND most highly this company
to anyone seeking FIRST CLASS attitudes towards customers, outstanding service and great value merchandise.
Keep up good solid work, appreciated. BEST UK seller, hands down.
Review by Spreadkindness Vestervig3 months ago
Got a really good deal on an item I was looking for, followed by excellent communication and rapid delivery. Would buy from Bushcraftlab again without hesitation and would recommend to other online buyers.
Review by Mieshia Achempong4 months ago
Bought my first item from Bushcraftlab on Tuesday, arrived Friday . On top of confirmation emails once purchased Gareth from bushcraftlab made contact with me via email the day after ordering to confirm everything ok , professional honourable company . Over the moon with the Cobra R9 Rx .. what a bit of kit !
Thank you Bushcraftlab will be a loyal customer for sure
Review by Mirabela4 months ago
Very quick delivery excellent customer service I will happily shop from them again and will do so soon AAAAAA++++++
Review by Perutz6 months ago
I have been looking for the Mora neck knife for ages. I bought one from these guys and believe me it was worth the wait. Excellent price and super fast shipping and delivery. I am definitely going to be buying more from them. Keep up the good work. Best wishes Martin.
Review by Mateenul7 months ago
Unfortunately I had to return my item for a refund, no fault whatsoever though of the retailer. Their dispatch time's were quick with great customer service and quick replies to my e-mails. If only more online retailer's understood the importance of this kind of customer service. Wouldn't hesitate to buy from them again or to recommend their website to anyone.
Review by Mayom9 months ago
Excellent customer service, helpful and friendly with excellent communication and fantastic products! Will be recommending to everyone I know that needs these kind of products.
Review by LachezarLazarov10 months ago
I found what I was looking for very quickly, ordered and payed which was also very easy. A great website and great communication all the way. From the time I ordered, it was less than two days to when I received it. Will definatley buy from again. Thank you very much.
Review by Procrocks Melunsky1 year ago
Excellent service here, very forthcoming & helpful, fast delivery to & Gareth is an absolute gentleman. Will definitely shop here again.
Review by Yonghua Fajfer1 year ago
AAA Service, highly recommend to anyone
Review by AnnaSashay1 year ago
Justin is fantastic he really cares about the customer even going out of his way to help me and correct inaccuracies in my order (my bad) and resolving and facilitating a happy conclusion
Review by Dimitur1 year ago
Excellent service, everything you could want!
Review by Ziyi Skårnes1 year ago
Great service, great product s
Review by Toscia1 year ago
Placed my order three weeks ago today with next day delivery. 8 days after I placed the order my parcel arrived, missing two of its items. Before it had arrived I had received many unprofessional emails from the seller accusing me of being a "nasty person" for leaving a bad review of his website, quote "At least you got off on leaving me a bad review". Once the parcel did eventually arrive, two things were missing. I informed the seller over email and he responded saying they were "to follow", 12 days after that email I have as of yet received nothing so. Not only that, the seller STOPPED RESPONDING TO ALL MY EMAILS. So, he clearly had no intention of sending me the items I HAD PAID FOR.
To resolve this I to file a claim through PayPal in order to receive a refund, and now I am stuck without the items I ordered 21 days ago for my Dad's birthday.
A pathetic excuse for a company.
AVOID AT ALL COSTS, I spent money on items without the items showing up for 21 days. I spent the money on nothing essentially, until PayPal sorted it out for me. Can you imagine the stress of someone taking your money, ignoring your emails, and then still not sending you the item?! SHOCKING.
UPDATE: Owner reported this review, and accused me of sending "nasty and abusive emails", I have the full transcript of our correspondence, nothing I said was nasty or abusive, and I certainly wouldn't lower myself to calling a CUSTOMER (YOU STILL TOOK OVER £20 OF MY MONEY) "a very nasty person", when all I did was leave a review about my experience regarding the service (or lack thereof!!!). Embarrassingly bad. Awful. Disgraceful.
Review by Makgadikgadi Cartall1 year ago
After a mix up with orders and a few emails not the fault of the vendor I might add.. I received my order within 48hrs of purchase and in the face of all the snow/ weather issues I am happy to recommend
Justin did a great job getting issues resolved on my behalf and in sending out the order.
Review by Johnet Mechalski1 year ago
Bought a Mil-Tec smock which was excellent quality but didn't fit for the purpose I wanted.I contacted BCL and they agreed a return immediately.
As soon as they received it back a refund was processed for me.
Their customer service is outstanding.
A friendly,very high quality company.
Review by PBee1 year ago
Ordered a rigger belt after some research, cheapest on the market and arrived after 3 days. Happy with the product and the customer service, would definitely use this company again.
Review by DawnCustomer1 year ago
Had a problem due to bad weather but to his credit the guy came good on his promise
Review by Yamit Depilation1 year ago
Despite an initial dissapointment with an item I ordered no longer being available, I was able to revise my order with Justin. The team at bushcraftlab provided a level of customer service that far exceeded my expectations. Graet work, will be returning soon.
Review by Joma1 year ago
Brilliant service :)
Review by Loenen Aldern1 year ago
Great customer service. Loads of great stock and good prices. This guy knows his stuff. Highly recommended.
Review by Shereketha Gokgok2 years ago
Excellent customer service, easy to deal with. I can totally recommend them.
Review by Madman Narvestad2 years ago
I bought a Scorpion Pistol Crossbow from Bushcraftlab. It arrived promptly but proved impossible to string even with two strong men attempting to bend the bow as per the instructions. I believed that the incorrect string had been included and asked for information by email and was essentially told to follow the instructions on the box. I looked at a number of videos on line and tried those techniques with another person helping but without success. I therefore returned the bow for a refund. Al that happened was that the same bow was returned to me with no explanation or apology.