Bus Eireann..... Where do I start? Always never on time, poor time management. Staff don't even know how to drive properly. Always harsh braking. Need to practice driving before being allowed to drive a bus as if you press the "STOP" button, I think it means "STOP" not drive past the bus stop and stop in middle of the junction.
Vehicles never clean, vomit and urine upstairs on the Double Deckers. Like Matthews.ie, Halpenny Travel, GoBus and GoAHead Ireland is doing a better job than you and they've only started expanding within the past few years or recently.
Bus Eireann..... you let us down.
Review by Pierceton2 months ago
Not sure how can be defined as service?! Busses are aften late, at time cancelled without any notice, tgey are dirty, overpriced. Completely inadequate to serve humans,
Review by Icicle3 months ago
Absolutely awful service!!
What finally pushed me to write a review of this company was due to my bus being cancelled, no notice, because the 'driver couldn't make it'....I'm sorry but that's no excuse! I had my daughter with me, the next bus was 2 hours time, so I had to pay for food & drinks which I would not have needed had the bus been on time, I emailed because I wanted a refund, I felt it was the least Bus Eirreann could do for the huge inconvenience. They emailed back, basically that things are bound to go wrong from time to time, it's out of their control, and refused the refund.
If you happen to sitting by the window and its raining, chances are you get leaked on if it's packed you can't move seats, their buses are so old, in serious need of updating. No much legroom, often dirty, sometimes rude driver,and ny bus has broken down twice in a month!!
But even worse than all that, the "customer Care", and I use that term loosely, never, ever want to know, when I've complained, I always get the basic standard reply.....very obvious they don't care, at all!
There are much better buses out there for maybe €2 more , in my opinion, I'd rather pay the extra! The bus I have now switched to is light, airy, clean, leg room,sockets for phones, and DO NOT LEAK!! Plus as its an express bus it gets in way ahead of Bus Eirreann.
My daughter and I used to catch it 4 times a week, they've lost out....But clearly, keeping customers happy is not top of their agenda, never has been, never will be, as long as they can pack passengers in like sardines, that's all the care about!!
I absolutely would not recommend Bus Eirreann!!
Review by Nimsy3 months ago
Worst customer service. Never respond to any e mail queries. If you phone them they are extremely rude.
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