This is the worst law firm you will ever work with! I entrusted them with a spousal visa application and they let me down in every way possible! My case reference number is 158673 so this is not a fake review! I paid all the money required for the application upfront as they requested and after that I was basically treated like trash! Towards the submission date I was informed that my IHS surcharge wasn’t paid yet I had paid all the money upfront! I was informed that I have to wait for the accounts department to sort this out which has taken almost 6months! I have sent endless emails with no reply! Their telephone number no longer goes through! I’m pursuing a lawsuit against them. Please don’t waste your money using this law firm! The worst customer care.
Review by Dzenita TSig6 months ago
Avoid them like a plague!
It is two years I have been trying to get a visitor visa application done with no effect! The painful part is that I have paid in advance of doing any work for me and there is no way they reply to you or refund!
I used them because I saw a lot of good reviews but now I am certain they are fabricating good reviews.
Extremely unprofessional and irresponsible service second to none.
In regards to the reply from Burlowandspencer:
- Thanking is my character to be respectful to think at each stage hopefully that is the last time I have to chase my case again.
- Firstly, do you think why should I come to here to be able to reach you (rather than the many emails and calls hardly ever reaching you) to begin with?
- 2nd, not going to details which will be too much for readers, I started my application in NOVEMBER 2017. See my payment details below. Why still now on the 02/MARCH/2019 still querying about this application to be able to finalise it?! Isn't something wrong? At the end of the day, I am a customer wanting a visa for my family and not chasing your firm to leave a negative review after 1.5 years!
I leave it with the readers to think more carefully before they use your service.
Please retain for your records
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Review by Civan6 months ago
Wish there was negative star rating. This is the worst firm I have ever come across. The totally messed up with the documentation and work to an extent I decided to hire another solicitor . All the fees were paid upfront. There is no point asking for refund as I have read from the reviews that they wont return the money. They will never call back when appointments are fixed and wont even bother to call you cancel the appointments if the they cant make it. My spouse visa application was for UK and they created an application for US . what a joke!!!
Burlow and Spencer : I want my money back as you totally messed up with your work and I have NOT availed of your services. I have all the email traces of your unprofessional attitude and can share the details . You owe me 1200 pounds which is a big money I am willing to join any one to go to the court against you as i have all the email traces of their negligence.
Pls Pls stay away from them .
Review by Heliana Kattalay6 months ago
I can't give a 0 this is not a fake statement as u keep saying. U totally conned us and alot of other ppl by looks of reviews. My husband's case Amo Leo wasn't dismissed as u said he got a refused u wanted more money from us sorry the ones u chang4d ur name to also you's said we give permission to send us to the new ones ( yous) in voice mail I would love to hear this.. We have saved every voice mail, every email, every txt and every letter. We also think Reece is Adam. And burlow and spencer is one source solicitors.
Review by Jadmina7 months ago
my case number was 155985, and have been trying to get my unused visa fee back since October which is over £1000. Up to now they have not sent my money back to me( which is almost 5 months), it a total scandal. Even they have replied my previous comment below saying it will sent to me but that was over 1 month ago and now they dont reply my emails and take my calls and they are trying seal my money. They are not under the legal ombudsman. So i will now trying to seek citizen advice to get legal action to the company. Please dont use them.
Review by Tojaro7 months ago
Please people never use this so call company again its true they are took my fee and did nothing my husband a Jamaican put this in 2018 has a few emails last year an nothing since can't call them all contact number are disconnected I'm taking it to watch dog I have asked for a refund and heard nothing we are honest people just trying to make our lives better with our spouses /family and all this so call company as done is set us all back you have a man called tom who claims to to be going through the same as us all all this is said to lure us in do not trust these people they are under investigation by the government.they were under a different name a year or two ago when the BBC investigated them for the same fraudulent works do not trust this people and to all who has been I urge you all to get legal help not one contact number you can reach them on bham Manchester London all engage tone or u might find one number when a lady say she will get some one to call that call never reaches you I'm a great believer of law of attraction and karma law birlow and Spencer karma is a blessedhead energy ten fold when asked about am I going to get my ?1120 back there email was people going to small claims court are losing too. So I surpose I got my answer this is just not right. A company that is being investigate truth always comes out to say I owe them I kepted back £80 because I did not see no work done omg I laugh at what you say how can you people live with your selves what liers you are who wouldn't have some swear words for you taking peoples money with out doing a service is well take it how you wish look hear as long as you got out of it what you all intended to do then happy for you but like many of us we have lost a lot of money by you please stop tell lies where does it get you
Review by AurelioFP7 months ago
One of the worst law firms any one can use, unfortunately i used them for a visitor's visa for my wife a year a go and my application was rejected. There is no appeal right for the visitors visa.
My case worker at the time Mr "MO" advised me to change my application to spouse visa because I am a British citizen and have asked me to pay another fees for this application which I did.
I have prepared the documents he have asked me to collect and when I contacted him back, this case worker just disappeared and stopped communicating with me for long time and I kept sending emails but to no avail. Later I was able to speak to a customer service phone line (they have multiple contact numbers and offices you wouldn't know exactly who you dealing with or where) who advised me this case worker has left the company, Simply as that!!!!
I couldn't believe it how unprofessional this firm was, why no any one contacted me to let me know and transfer my file for instance? why no one cared for client like me my life, I have trusted this firm with my life, my family.
They promised, another case worker JAMES SHORT, (you will see many good reviews about him here, but I have every reason to doubt that) will contact me, and no apology was given to me or explanation as to what has happened. until now for over 6 month no James Short or any one ever contacted me! despite my repeated chase up.
I have then wrote a number of emails asking for full refund for my paid fees but to date I had no response, I have then sent written recorded letter to their registered address to legally serve them with a written notice as I have been advised to do so by my local citizens advice bureau to so before taking them to court, but guess what the letter was immediately sent back same day with RTS on it (Return to sender) hand written leaving me with one conclusion these are professional criminals and crooks wearing the full suites of lawyers.
Avoid them at all cost. !!!!!!!!!!!!!!!!
Help report them.
Spread the word.
Review by JesseJ7 months ago
yes you charged the fixed mount for the service you promised to give us...but you didnt give us....when the time was to respond H.O your all numbers werent responding...all emails e send you been ignored..and one day someone called us from private number and said he is from burlow and spencner and they cant handle our case so they would like to transfer to another firm and for that we need to pay 2500£ ,when we mentioned we already paid 4200£ fixed amount then we been told that because we are coustmer so only 1500£ we have to pay instead 2500£ otherwise you's cant continue with our case..when we asked where 4200£ gone? you's said its ALL GONE!!!!
YOU chrged 4200£ for Prep the application only......!!!!!!!!
OISC cant lie with anyone their informtion is aunthentic ,
RSA OISC FRAUD ACTION they all hve comlaints against you's ..
you have to pay back my fees that you took for the service ,that service you didnt give me..and you will prove how can you caharge 4200£ for only prep the application..?????
Review by Sunilda8 months ago
im another clinit who have been conned by B/S. Blanked all my email/not rpleying 2 reg lettersand cant get hold of them on there fone numb,i would like 2 know the result of the court case,they have conned a lot of people out of there money and dont give a dame about peoples feelings thats all they wants is 2 feather there own nest,i hope who ever is reponsable for all the miserey they have coused to the people they have leaft heart broken gets 2 b locked up like the sewer rats they are like,
Review by Leaffall8 months ago
Instructed for Spouse visa application which was refused.
Instructed for appeal - Solicitor (Shahista) left the firm - Replacement solicitor (Nadeem) stop responding when requested to clarify some open points
After a week, made a complain - Refused to help and after that no response.
Have raised matter with relevant authorities.
Poor advise/Poor customer service - Don't believe their success rate
Wonder why they are under investigation from a public body
Review by IreneSnow8 months ago
I have contacted this firm for my spouse visa and paid the fees upfront they did not help or put the forms in and had to do it with another firm. I had called numerous times and asked for a refund on my case, I have no heard from them for a year now and now i will be taking them to court.
Review by Prettypolly8 months ago
Finally they have been brought to justice. The court hearing - Court 7 at the Old Bailey will last 2 weeks.
Google Zia Bi to find details of the criminal charges brought against Burlow and its directors by the OISC.
Review by WolleK Cococcia9 months ago
After many polite e-mails to Burlow, & Spencer to chase up an agreed £500 refund, I am disappointed to have had no response to resolve this matter. Case number 148945 seems to have been forgotten about.
Unable to get any response by telephone and have been waiting patiently to get someone to deal with this. Unsure what to do about this. Very disappointed that after being polite and patient the last email from the company said a colleague would be in cintact has not happened. Very frustrated and feeling exasperated. Only wanting to receive back to me what was written in a letter from Burlow & Spencer back in July 2018 which was confirming an agreed refund.
1 star rating given out of pure frustration of lack of communication and all of my e-mails and calls (left voice messages numerous times) being ignored
Review by Raneez9 months ago
Vary Bad Service.They promised, another case worker JAMES SHORT, (you will see many good reviews about him here, but I have every reason to doubt that) will contact me, and no apology was given to me or explanation as to what has happened. until now for over 6 month no James Short or any one ever contacted me! despite my repeated chase up.
Review by Ayoko Lockhart9 months ago
I have used Burlow&Spencer for legal representation for my permanent residency permit and their service was really good. You get a dedicated case worker who helps you throughout the whole process and they seem to have a good understanding of Home Office procedures as they were able to advise on do's and don'ts when filling in both the initial questionnaire and subsequent paperwork. I loved the fact that I got a legal representation letter that they sent the Home Office to let them know that my case was managed by them and I had the chance to read it beforehand and be part of the process every step of the way. I promptly got my permanent residency permit and I'll now use them again for my British Citizenship application. Prices are also extremely reasonable (cheapest I've found after a bit of research). Very recommended.
Review by Phenia9 months ago
Burlow and Spencer have not refunded me £2105 that they have admitted they owe me, despite getting a county court judgement ruled against them.
I hired Burlow and Spencer to assist with a Green Card application, which cost £2000. They missed the telephone consultation twice so I asked for a refund. They agreed to refund me (back in August 2018!). The money was not forthcoming so I went through the small claims court. Burlow and Spencer did not bother responding to the court letter but did reply to me saying they would refund me (this is back in October 2018).
They never paid the money back and the county court ruled against them in my favour. I have chased numerous times for the money however they now ignore all phone calls and emails. They clearly have no regard or respect for customers or the court rulings - unfortunately I am unable to continue to go through the courts to enforce the judgement as my wife and I will be leaving for the USA.
As a point of note they are not lawyers or solicitors but are a company that work through a loop hole in Immigration law that allows them to operate under their supervisor "DDR Legal Services LLP" who are regulated by The National Association of ROMANIAN Bars ... Make of that what you will...
Also when I paid the money the transaction receipt I received was from a company called URBX LTD, which is registered as a marketing company, however it is a dormant company... again make of that what you will
I can't stress enough how awful this company is and how strongly I recommend people stay clear of them. It still pains me that a months worth of my wages went to Burlow and Spencer instead of my family. I can only hope that at some point soon the people in charge get their comeuppance so that no one else is conned by these criminals.
Needless to say I have never been given my money back....
Burlow Spencer if you read this - Give me back my money !
Review by Freakazoid9 months ago
When I was choosing a lawyer I read dozens of reviews from large amount of websites all of them had a mixture of good and bad. My friend used Burlow so I chose to call them directly. I would certainly recommend Burlow and spencer. They are brilliant in many ways and I am completely satisfied with the services of my current lawyer.
Review by Bafford10 months ago
Avoid them they owe money
They didn’t provide service took 1200 agreed to pay back now refusing to pay
They are going down as they are about to be closed fake people fake company scammers
Frasudsters fake ph no no responses to emails or phone call
Agreed to pay back never answered any email now refusing to pay saying haven’t signed the disclaimer never sent or received disclaimer
Some m khan threatening me
Under investigation now not taking new clients
Previously banned fake names fake employees
Avoid probably local clerk
very racist and
Police case registered
Now told my credit card company
Small claims court
Review by Gerria10 months ago
I gave one star because there is no option to give negative stars or something to identify this company is fraud.
Unfortunately, I didn’t read those other reviews before I hired them. In a very critical time in my life, I hired them just to assist me for a visit visa for a relative. They insisted for complete payment upfront, which I did. After payment, I noticed they do not care about my case at all. The documents they kept sending me for my confirmation were filled with wrong information and a few times they sent me wrong document which belonged to other clients. I sending the documents back and kept calling them permanently and they seemed not to care. At the end they didnt do anything for me and not even respond to my complaint. I am going to take my case to the court, and I advise anybody who read this review not to hire them. They are not lowers. They are not genuine and they activity is not legal.
Review by BDeWitt10 months ago
Excellent service, very professional, extremely knowledgeable friendly solicitor who what and how to do it (Shahista) well done to the whole team and a great thank for getting my ILR within 8 weeks. I will recommend you and your team to all who read this REVIEW.
Review by Norbi10 months ago
Case ref: 151411
I would not recommend this company to anyone.
I have approached Burlow & Spencer in February 2018 to assist with my Appeal case.
-couple of initial consultations were ignored (not even cancelled) after they have taken the payment of £2000
-documents were full of mistakes and incorrect information
- The "solicitor" haven't filled important section in the application and I have found out that only when I received a letter from the Tribunal.
-the copy of the submitted appeal form haven't been provided upon the request
-misleading and poor advice has been given
-additional payment £750 has been requested although we agreed on a fixed fee for all work.
-the bundle has been organised badly (not organised chronologically, indexing was wrong, the copy of an important document was missing)
-received threatening emails from them
-and so on and on and on..........
I am using another law firm and fully happy with their approach.
Burlow & Spencer has done nothing apart from copying my documents, wasting my precious time and complicating my case.
I have sent the official complaint form to the OISC. The company is under investigation and the trial is scheduled for Feb 2019 you can verify this information contacting the OISC. I am also taking them to the County Court.
Avoid this company and those who are already using their service. Request the qualification of your solicitor and always ask for the written summary of your consultation. Otherwise, they will say that they never advised that to you or its all your fault.
My message to Burlow & Spencer. You are playing with the life of people who trust you and rely on your advice in a very vulnerable situation. Do not forget, that suffering of all this people might come back to you 10 times harder (Law of Universe)
Review by Bafford10 months ago
It was a lucky day for us when we walked through the doors of Burlow's office and met James Short. Not only did we find an outstanding lawyer like James but also a good friend who support us at every step. Thanks, particularly to James, for the patience, support and dedication to us to successfully get me a further Leave to Remain.
Review by GemmaS11 months ago
Burlow & Spencer LTD
Is really disappointed to give a trust to the company that’s not responsible for they work and I have been with this company for almost 9 months for my Visa application Leave to remain With out any support to my case reference number ( 143288) MR MOHAMED. even they having problems for sending the post to the correct Address ( it’s Happened twice) from this two ( Mr Ahmed ) And ( Miss Kira).
And after waiting all of this time I have refused to my visa and again never had any support form Burlow and Spencer team And Refusing Team isn’t Available anymore.
Trust me I am not telling a story, That is really serious mess Led me to Leave the UK.
Review by Asiena11 months ago
Applied for PR for myself as a qualified person and a BRP for my non eea husband on a tourist visa. Application done online by Bulow and Spencer on the 01/08/2018. Documents submitted via European Return Service on 03/08/2018. Received a letter for my spouse finger print on 14/09/2018. Submitted fingerprint on 08/09/2018. Received CERTIFICATE OF APPLICATION permitted to work in the uk on 11/09/2018. Received a letter requesting further documents on 21/09/2018. Provided electronic and hard copies on 28/09/2018. Received my PR and my husband BRP on 16/10/2018. All in all, we received a favourable response within 10 weeks from the date of application.
Review by Betsa11 months ago
I have achieved success but partly because of my own input added to BS knowhow, which helped me achieve my aim. This was the most stressful period of my life and I am intensely relieved it is over.....for two years nine months anyway. I have to be grateful to BS. They helped me obtain a visit visa followed by a spouse visa, not easy !