Claims to have shipped packet one week ago and gives me a fake tracking number that does not work. Blames Schenker and does not take responsibility for the shipment. Sounds like a bad excuse or scam to me.
Review by MrAgotit Barcelone1 year ago
Very bad customer service. I bought chairs and paid directly and next day early before 09:00 am I sent a mail to cancel the order. they sent the order anyway and their customer service didn't help at all. they said we have tried to stop the order but we couldn't and according to the shipping company the shipping starts after 10:30 am.
Now, the customer service don't reply to my mails and I don't know what will happen with my money.
It's a very bad company and I don't recommend anyone to buy from it.
Review by Ilyone1 year ago
Terrible at delivery: our delivery was supposed to get here 5 days ago and still nothing;
Unprofessional: instead of handling our order, they are now blaming the delivery firm and are telling us to sort it out. The tracing number they give also doesn’t work
Review by Batalistic3 years ago
I ordered a kitchen sink with a quoted delivery time of 1-3 days in the end of July 2016.
I spent the next two weeks waiting and being told "it's coming soon" (but only in response when I asked them). After being told "it might come at the end of this week or beginning of next" for the third time, enough was enough. I desperately needed the sink to complete my renovation. But, I was told that there was no way of having the item sent quicker and that there was nothing more they could do.
I called the supplier and arranged that they send it to me next day via express delivery.
Paying for the delivery was the least Buildor could do, at this point, which they did. I quite literally did their job for them.
Somehow it escaped them that the solution to a massive delay and an urgent need for the item, was to arrange a quicker delivery.
Customer service was worse than useless. Phone queues took 30-60 minutes. They do respond in the end, and were responsive via the online email form. However, they never provided any useful information or solutions. I never once received an explanation for what caused the delay and I never knew when I would receive the item until I took matters into my own hands.
Review by Bafford4 years ago
Zero stars. They do not even use my full name: Catherine Patricia Duncan
Review by Edvan Ysip4 years ago
Great price and super fast deliver. Really pleased!
Review by Goethe4 years ago
OK OK OK OK OK OK OK OK OK OK
Review by Karsnha Zalikowski4 years ago
Strongly recommend this store
Review by Algala4 years ago
i just recently ordered an item on Buildor.se, and was expecting delivery in "4-5" days.
This was the order #10297. I placed the order 2015-04-24.
after 8 days i emailed you guys about delivery, since I had not received the item.
You emailed me back that you would get in touch with the supplier and then let me know.
10 days later i realised that the item was already delivered and waiting for pickup at the DHL outlet in town. your email suggested that I had been sent an sms regarding delivery/pickup; which I did not get.
Poor customer service I say.
unfortunately I was supposed to use it (and demonstrate it) on the weekend for a family bbq, which I could not do so.
in any case my opinion is that if you advertise 4-5 days for delivery, YOU need to follow up (not wait for the customer to get back to you).
This was my first order on Buildor, and it didnt leave a very good taste in my mouth.
Review by Shaji4 years ago
i recommend. fast delivery. Ok product
Review by Cokovsky4 years ago
Review by Gulenay Derrow5 years ago
Blev supernöjd med minigasolgrillen vi köpte, har testat den så många +++++++++++++++
Review by Bafford5 years ago
Excellent service and delivery
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