Elisha at the Southampton store was incredible. She couldn't do enough and nothing was a problem. I went in there to get a class mascot (as a newly qualified teacher I thought it would be nice) and decided on a monkey.
I decided to name the monkey Charlie (after my younger brother who passed away). My mum started to cry and Elisha couldn't do enough to help us. She offered to get tissues and reassured her.
As we were paying, she gave us the details for head office so my mum could contact them in regards to donating to charity ( my family set up a charity ). She also gave me all the information for class trips.
Overall, Elisha was honestly amazing and the store should be so proud to have her.
Review by Rhy Regie1 year ago
I would recommend BAB to anyone!! They have great service and can bring back great memory’s 💖 I have been to BAB over 20 times and all the members of staff are really kind!!!
Review by MSage1 year ago
I had a voucher that wouldn’t work.... received excellent service from Lorraine in Milton Keynes store... took a couple of weeks to sort out however she kept in touch with me all the time and once resolved even sent the voucher out to me!!! Thank you!!!!! Totally recommend build -a-bear and this particular store xxxx
Review by Ememe Shisha2 years ago
Very disappointed today. 10 year old granddaughter is a massive build a bear customer and has been since 5 years old. She has 5 bears now and loads of accessories. For Christmas she wanted the Starry Night bat and we checked the website and it showed it was IN STOCK. A trip was arranged for today and all week she continually checked the website at Bridgend that Starry Night Bat was there. Very excited she left with her father at 9:30am....At the MacArthur Glen Bridgend store she is told it is out of stock!!.
When her father said that they had checked the website and it showed the Starry Night Bat was in stock, the assistant said “yes the website always says things in stock when they are not”
My granddaughter was in tears and this has really upset her Christmas as going to the build-a-bear workshop was the highlight of her Christmas.
Surely Build-a-Bear can ensure their website correctly shows what is in stock as other big companies manage it.
So please don’t assume you can get your child what they have set their heart on, don’t make them a promise.
Jessica came home empty handed and sad.
Review by Astruth2 years ago
Last week I won the lottery and decided to take my little girl (she is 19) to build a bear, she wanted to get the “life size black bear” model which, to my surprise, was a Frankenstein-esc reanimated bear with metal claws and a super-cute hat to match. Of course, this would have been terrifying to live with so we went for the standard “Bear” bear, with no accessories or stuffing. Once we had purchased the bear, I realised that I was now bankrupt and would have to remortgage my house to pay for next weeks food, but of course this wasn’t really an option as I live in rented accommodation.
My experience of this company can be summed up in three words, these being ‘Entirely Made Up’ because nobody would dare to carry my child and I am banned from most build a bears due to getting carried away when I visited the Southampton branch back in 2005, leading to the accidental stuffing of 3 kids. I guess you could say I should’ve stuck to the BARE necessities.
Build-A-Bear Workshop is rated 4.0 based on
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