No response to my email, misleading information and unprofessional which caused me to purchase another ticket!!!!
NEVER WASTE YOUR TIME AND MONEY ON THEM. I would have give them negative score if there are available.
Review by KipKemboi3 weeks ago
Don't use BudgetAir. I travel quite a lot and this was the worst experience ever. I've booked with BudgetAir, the payment was done and I've received the e-mail for confirmation. They cancelled my travel and I didn't receive any type of advice (the costumer service told me that they did send an e-mail for cancelation but in fact I did not receive it, not even in spam). So here I am, everything booked for my travel and no plane!
Review by Kerboo3 weeks ago
Avoid booking with this company at all costs. My friends and I purchased two connecting flights with Budgetair. The first was nonexistent and despite giving us a flight number, telling us the airline and flight time' turned out to be an extremely long and bumpy taxi ride. This, although annoying was the least of our problems however. We arrived at Podgorica airport and the airline told us that Budget air had not paid for our baggage (which we had pre paid for and had confirmation). We then called Budget Air and were told that they were so sorry for the mistake, to pay for the baggage ($175 euros) and we will be refunded as soon as possible (within a few days). It is over a month later of daily calls, being put on hold for hours and being told that the refund is coming' and they will call us the next day etc. When I called up today I was told that we would not be getting any money back despite being told previously that we would and it is their mistake. After dozens of phone calls and so much effort and inconvenience this was the last straw. The people on the customer service lines were incredibly patronising, sarcastic and unhelpful, giving me no way to escalate this to a manager or a next step to solve the issue. Now I am $175 euros and hours upon hours of time in debt. NEVER book with Budgetair, they are total scammers
Review by Dafnomilis4 weeks ago
BudgetAir.com = Arrogance. Disrespect. Incompetent staff. Illiteracy. Not helpful. Guaranteed problems for customers. Definitely not recommend!
Review by Valencio1 month ago
Pls don't book your tickets from Budget air, they have not refund my cancellation ticket amount for last 4 months , they don't reply on mails , this is my worst experience.
Review by Mckenz Rosberg1 month ago
Bought ticket via budgetair.com website. I received an email that flight my got rescheduled and my flight is in 30 minutes. Gate get closed 45 minutes before departure for every international flight and i got 30 minutes before the departure. So i got info after gate is already closed. How come anyone on earth get onboard of that flight. Can anyone answer??? So had to go to airlines counter and check in counter. Everyone advised to contact budget air since i purchase thru budgetair and airlines can nothing to do. So to get on board another flight i had to buy another ticket and get on board. Later on contacted budget air and they responded flight was cancelled and they will refund me within few weeks as soon as airlines make the refund. After one week i got email saying airlines refused to make any refund and for further query i shall contact to airlines directly. After numerous email budgetair responded its my fault and ticket was exchanged. In case of exchanged ticket there is no refund. i gave them the money receipt and every details but budgetair asking me to contact airlines as always. Can you imagine how harassing it is??? its completely scam and stay away from budgetair or any conglomerate of Travix International BV.
Review by Taszio1 month ago
The prices are affordable and on a personal note, I like how fast my E-ticket delivered.
Review by Dimxyp Errayah1 month ago
Quick and Easy - what a pleasure!
Review by Mediamark1 month ago
I was happy but i think even for the least charge there must be flexibility in terms of cancellation in case one cannot travel anymore for any reason what so ever
Review by Mintzi Dallis1 month ago
I used BudgetAir a few tines and will probably use them again, if needed. They are basic and almost no frills but sometimes can find combinations and prices that are better than on other sites. They also give a coupon that can be used for the next booking which is nice.
As for the customer support, it's not the best and the only time I needed to resolve an issue, it took me 3 days. But, I guess, that's how they make the prices cheap.
All in all, the price-to-value ratio is good.
Review by Tjdudlee Symeonidis1 month ago
Each time I tried to book my ticket it said the card was declined. This would have been fine and a problem I could work around however when I check my inbox I had actually received my tickets even though EACH time the transaction said it did NOT go through. This lead to much stress and confusion then trying to figure out WHICH card was used for the "approved but declined" transactions and days of waiting to see if more transactions went through than the desired amount!
I have absolutely no trust in this company and still question weather my purchased tickets will even work when I try to board the plane. Who knows.
I even emailed the customer service centre trying to ask them to tell me which transactions went through on what card and the reply was that they couldn't help me. They could only tell me the type of card used for the transactions. Which didn't help because firstly, they were all MasterCard that I tried to use and secondly, the type of card was in the information that I gave to them in my initial email! I feel they didn't even really read my email, just skimmed it over and gave a robotic reply. They should have seen that I already had the information they were trying to present me.
I'm sorry to leave such a bad review but I do hope something can be done to improve the service. I don't think anyone else would find it pleasant to go through the booking that I did.
Review by Leimaile1 month ago
I like the price it's like as mentioned
Review by Pejaye1 month ago
Easy to book through this web site. Got my confirmation email a few minutes after the booking and the e-ticket some hours later.
Review by Falcodave1 month ago
I have still not received my full refund, now 4 weeks outstanding. There has been no repsonse on emails at all, not even an auto-response. I have tried all possible email ids. I also checked with the airlines, they said they havent even recieved a request for refund. As a reminder, I booked flights through Budget Air.
on 08th August 2019 with Booking Number:BIN-1898903 for a journey from Pune (PNQ) to Amritsar (ASR) via Delhi (DEL). However, the departure for flight from Pune to Delhi Vistara UK998 got postponded. Due to this change it was not possible for me to take the connecting flight from Delhi to Amritsar. I contacted the customer care of the airlines and was suggested to take another flight or cancel this flight for a full refund. I opted for a cancellation with full refund.
I have emailed Budget Air numerous times, and frankly I'm tired of calling and getting no answer on international calls. Even my account on their website does not have any details regarding the refund. What do I do now ? where do i go ? where is my refund??
I will NEVER use Budget Air again, and urge customers to proceed with extreme caution!!
Review by Donray1 month ago
I am still waiting for my e-ticket to be emailed to me!
Review by JKel Barui1 month ago
I booked my ticket yesterday and I am not even able to login into my account today. I don't know what's going on. And i am afraid of my ticket being getting cancelled because of rumours heard. I don't know what t do !!
Review by BigEthelred Zsarnay1 month ago
i tried to book 2 flights through a budgetair. they charged me a booking fee for the first flight and whole amount for the second flight. never got the confirmation of bookings. tried to contact them but it is impossible to reach them by any means.do not even think of using this site for your airplane tickets.
Review by Lyava Zeindler1 month ago
Fast response for any clarifications
Review by TheDMD1 month ago
So far I think all is fine. Filling out the online form is like going through a minefield with so many little items to catch and ignore. Lots of nickel and diming. But the end result seems good.
Review by Raxxx1 month ago
Superb value due to really competitive pricing. Straight forward booking and user friendly website.
Review by Ftd Surb1 month ago
I have contacted Budgetair multiple times. Everyone on the phone are absolutely useless. They have no idea what they are doing. I cancelled my flights since the airline changed the schedule. Budgetair confirmed I was eligible for full refund.
It has been a month, and I still have not received my refund. I was told in one of many phone calls that the airline has already given them the refund. It is their absolute incompetency that the refund has not reached my account.
If you are planning to book with Budgetair, I will say don't bother. Save yourself some time and energy and go with ANYONE else.
Review by Domary Greswolde1 month ago
Amazing and quick
Review by Jehoshuan Kimpling1 month ago
The overall experience was excellent. If I could make any suggestions is that payment with a Visa Debit Card could also be free and not only the Master Debit Card.
Review by AWilkins1 month ago
Excellent service. Fast and easy. I will definitely be using Budget Air again and will be recommending to my family and friends. Keep up the good work!!
Review by Khosro1 month ago
AVOID AT ALL COSTS!!
This travel agent is one of the worst i have ever dealt with.
I booked a flight through them and cancelled it shortly after. As requested by Budget Air i sent a written confirmation that i wanted it cancelled and i would only lose a few hundred pounds. 2 days before the flight i get a check in notification from the airline - budget air had not even cancelled my booking at all.
Then when i call up and ask them what happened, they said no one had cancelled it now and if i still want to cancel it will cost me almost the whole fare - leaving me hundreds of pounds out of pocket.
I have complained many times to Budget Air and no one even responds or bothers to correct the problem.