canceled the reservation several hours before the pickup time
Review by Giancarlo4 months ago
Never ever rent a car from Avis-Budget. I rent a car from them in Danemark and after 10km the tires explod. I wait on the motor way 6 hours for the towing machine to come. I try it to call the Buget company and the number phone from the contract is not existing. When we come back to the company they give me other car. When i give back the second car, the man from the company told me i will have a fine of 2000dkk wich mean around 265€ because i smoked in the car. After few days when i arrive home i see the Buget company they took from my account 1194€ and block 1200€. I was in sock!!!! I contact my bank, i explain to them what happened, they unblock me that blocked money and make a complain to Buget company for the amount on 1194€ wich they took aready. I make also a complain to the Buget company and the answer for me was: they took 1194€ for cleaning the car and for 2 litre disel and like they make me a favoir and didn't took the money for tires( wich wasn't my foul, was them foul for not cheked the tires before give me and i make the full of the car in a petrol station next to the company), and the answer to my bank was: that i crashed the car!!!( i didn't crash any car). I was again in sock!!! I ask my bank again to make the complain and recover my money and after 2 months i receve from the Buget 334€ from 1194€. Like they give me something go shut up. I called again the bank to male other complain and thr bank told me that i can not make it because 2 months passed. They Buget company make in purposeful to delay the answer to pass that 2 months. They are disgusting company!!!! They foolishly everybody!!!!!
I will write to all the social media that they took from me 1194€ until somebody will do something to this company!!!!
Review by Titinia6 months ago
AS EXPLAINED EARLIER ON,WHEN I FIRST TRIED TO DO MY BOOKING ON JETCOST IT REDIRECTED ME TO BUDGET AIR FOR PRICE OF R4780.WHEN I WAS CONFIRMING TO PAY THE PRICE WAS NOT AVAILABLE ,I WAS CHARGED R5203.THEIR IS ADIFFERENCE OF R423 I HAD TO PAY EXTRA.THIS IS MISLEADING.I NEED THAT REFUND.
Review by KathleenBurger9 months ago
Min kæreste og jeg lejede en bil fra Budget i Amman lufthavn i Jordan i Oktober. Bilen var fin, men problemet har været det depositum jeg betalte ved udlejning. I stedet for at lave et ‘hold’ på mit mastercard, så valgte de simpelthen at trække pengene (5400 kr) fra kortet. Nu er der snart gået over en måned hvor jeg har skulle ringe og skrive til Budget i Jordan. De kan ikke forklare mig hvornår jeg får pengene retur og hvor pengene befinder sig. Jeg kan på ingen måde anbefale Budget.
My girlfriend and I rented a car from Budget at Amman Airport in Jordan in late October. While the car itself was fine, the issue has been related to the return of the deposit. Instead of putting a hold of 580 JOD/720 EUR/818 USD on my card, they charged it. I have written to them several times and they can’t explain why my deposit has not been return and why this was not a hold. I’ve had to write and call several times, and still haven’t gotten a response detailing when I’m getting it returned. Would definitely not recommend using Budget, unless getting hustled is your thing.
Review by Yeivin11 months ago
PAS PÅ! Ikke en gang internationale udlejningsfirmaer er til at stole på. I stedet for en lokal biludlejer gik vi efter et internationalt firma. Ufatteligt, at firmaer eksisterer på et et sådan grundlag.
VORES BILLEJE ENDTE MED DET DOBBELTE I BETALING END BESTILT ONLINE. JEG HAR SENDT FØLGENDE TIL BUDGET:
For our order 373552917 with rental cars we were charged 4090,77 DKK the 20th of August. The order included full insurance.
When picking up the vehicle, the BUDGET counter was closed and we were fwd'd to the AVIS desk.
At the desk we were told, that we for an acceptable amount could upgrade the vehicle in our agreement. And on top we find we agreed to much more than that. We choose to upgrade the car and signed rental agreement number 933759385.
The amount paid to rentalcars.com I do not recognise on the rental agreement with Budget.
The rental agreement with Budget includes
- Requested optional extras like protection which is already included in our agreement with rentalcars.com.
- Fuel up front options, but the vehicle was delivery with full gas. I do not see the amount reduced when vehicle was returned
- Additional fees and surcharges not part of our agreement with rental cars. And which I simply do not understand.
The Budget agreement items simply almost double up the price agreed with rentalcars.com. I might have signed up the rental agreement, but the sales process at the counter and the way the agreement is structured is quite confusing. And quite stressing with a huge queue in the back.
When returning the vehicle, a damage was discovered on the front left bumper. We paid a fee and a damage processing fee for the damage. We had full insurance with rentalcars.com and also on the double wrongly invoiced complete protection package signed with Budget.
In the end we were charged more than double that we signed up for at rentalcars.com. We paid for a damage for which we werd double insured. I hope you will clarify and return the appropriate amount. If not I will move forward to the Danish press and put articles of our experience online. In the press there is momentarily focus and articles warning about companies like this. I signed up with rentalcars.com in the hope to be signing up with a big professional company, but the experience and cooperation with Avis/Budget on site tends to be fraud and theft packaged as good service to honest customer.
OG OPNÅEDE INTET - ABSOUT INTET.
Review by Porlbonut Luetkemeier1 year ago
I wouldn't recommend this company to anyone.
I rented a car from them for one day and after receiving the key and on my way I got a call from them with them asking me for a favor if I could deliver the car earlier then I'm supposed to the next day, because they need it for another client. That wasn't a problem, I thought it would be nice to help.
Next morning, while delivering the car, I had no service at all. Guy was just sitting at his own desk, talking through the phone and barely saw me standing there and finally just gave a small gesture to drop the keys off and to a question if that's all I had to do, he just nodded head.
Next week I got my bill- not only they appreciated me helping them with delivering the car earlier, but they also charged me with thousands of other fees, for example "fee for late delivery" and also I was charged for twice as long time period than I actually had the car.
I raised complaint to them, called them and the rest and they said they would fix it. Now it's 2 months later and I'm writing this review.
Save the struggle and go for a real car rental service!
Review by Shanmugam1 year ago
Worst costumer service ever! I would never recommend anybody renting a car from Budget! Avoid them!
Review by Rsmtnbiker2 years ago
Budget/Avis nice airport.
When arriving we where waiting 1 hour in the queue. Now when bringing back the car, we need to wait again approxemently 1,5 hour in the queue.
They know its hollyday time, why dont the put employees at each desk.
There are 10 desks but only 3 people at the desks.
Review by SusanClare2 years ago
Poor information about the contract-conditions for the car-rental and contradictive information from different employees.
We were told that we could deliver the car and pay for the amount of missing amount of fuel. But when we delivered the car, we were told, that we had to pay for an entire tankfull of fuel, even though it was almost full. So even though we specifically had been told otherwise at the pickup-counter, they said this was standard procedure, at the delivery-counter.
The car was okay, but the information was really bad and we lost a lot of money. I would be careful renting a car from this company.
Review by Nathanpitt2 years ago
Extremely gayfriendly on mondays but not so much on sundays
Review by Nehvni3 years ago
I have hire a car In Geneve airport in Switzerland.
January with temperature around zero degrees, snow and a car with summer tyres??
In my company I would have been fired, if i had exposed my workers for the same solution.
Hopefully someone at Budget also will be fired, as they have no respekt for their customers safety. absolutely totally unacceptable
Budget Biludlejning is rated 1.0 based on
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