Between The Sheets Reviews

My order came well packaged and very quickly.
My blankets came exactly as ordered tied with a white satina bow. I have dealt with this store in person in Desert Palms and now online. Always good service and quality merchandise.

I have mixed feelings about this company. The pros: I love the blanket I picked and Carole in the OC store was super helpful over the phone. She is the only reason I can give two/three stars.

Quality: My friend loved the throw but said it had already torn at the seam after only a month of light use. This is embarrassing as a gift giver.

Order experience: It feels like you have to jump through hoops online to order (the throw I bought is miscatorized, no sku # to tell the instore person, apparently the online colors are not true to life). They do not offer gift wrap or a gift card or box and did not reply to two emails so I have no idea if they included a full receipt in my gift since I shipped it directly. No shipping updates aside from one email saying my order status moved to “awaiting fulfillment”. Literally nothing else.

Furthermore, they ran a white sale on the site for 40% off right after Christmas. Now, I appreciate that retailers can run any sales they want but this seems like a slap in the face to all the loyal customers who bought from you during the holidays. As a retailer I would encourage you to rethink that timing.

For the most beautiful bedroom and bath accessories go to Between the Sheets! I have the most beautiful bedding and bath accessories thanks to Between the Sheets! Great buyers and great service
You will love this store!

I ordered my sheets on Black Friday . My order was processed , I received an order number , my card charged. THREE days later I received an email stating the sheets I ordered were not available and there wouldn’t be more. Instead they recommended a product $200 more expensive and less quality. Three days later meant all the Black Friday and cyber Monday deals were over. Not impressed with Between the sheets and very disappointed .

Best sheets ever!!

Everything I have ever bought at Between The Sheets has been of absolutely excellent quality with long lasting durability.

Love them! These sheets are the best! MM

Excellent Customer Service both in the store in West Hollywood by Chris and Edgar in the online department.

I really never write reviews but I felt I needed to this time. This company truly has some of the best customer service that I have ever experienced. They helped me with my order from start to finish and it was outstanding. I am very impressed with the level of customer service they have, it’s so rare to find that these days. I look forward to my next purchase. The best!

This store is amazing. It has beautiful items that you cannot find anywhere else. I live in Cleveland and visit Palm Springs for the Indian Wells tennis tournament and always make it a point to pop in. I recently ordered some items online and they came quickly and were well packed. I absolutely love this place.

I was trying to buy a wedding gift. They do not offer gift wrap or a gift card or box. They did not have the item in stock and it would be a few months and they have not refunded my money yet. I cancelled order and bought from Bloomingdales.

John in the San Diego Store is ALWAYS helpful and so professional. We have shopped there for many years and it is because of the excellent customer service and the personal attention. Thank you John

I haven’t received the order yet! I had to track it down. There was damage. There was no current info on when it would be replaced and delivered! Seriously??

I have shopped at BTS for many years now- the items in the store are very tasteful & of a very high quality. I was however, a little disappointed when I bought a beautiful throw blanket there on 12/24 (for a 25% discount) & on 12/26 (after opening gifts) my sister in law wanted to buy 5 more blankets as she was so thrilled with the gift I had given to her. I told her about the store and all of the wonderful goods they carrt. However, on 12/26 she went to purchase the blankets & they would no longer honor the 25% discount- really??? Most stores would certainly honor this especially given the amount of business I have done there over the years & the quantity of products that she purchased. I am disappointed.

I absolutely love BTS!
Their sheets and comforters are wonderful and I recently purchased this cute set of linens. They're high quality and have a nice design. And the shipping was quick too.

This place has the best quality merchandise! I love this store and wish it would come to Dallas!!! The people in our city would love and appreciate what this store has to offer. LOVE y'all!

my only concern was I went to the south coast store and bought a white blanket for full price. then less than one week later everything that was white went on sale and was never told. I was very disappointed. dz

other stores with a similar story would have told me and placed it on hold.

Love the stuff.

Always professional on the phone with my orders!

We have always bought quality products from your store. We have been very satisfied.

For the most part the staff in the stores are not very nice to work with. There are a few good ones (mostly men), but overall the staff and managers are persnickety and think they are better than you. You are not treated well. Just not usually a fun experience. Return policy is beyond ridiculous. If you can't bring something home to try at high end prices, then it generally isn't worth trying it. I have 3 or 4 items that are brand new I would have loved to returned a year ago. They are in the closet and cost well over $500. Products are the best, most excellent quality, but shopping experience is far from excellent.

Love this store!! If I lived there, I would be in there all the time. Service was excellent and always with a smile.

When u r looking for ‘la creme de la creme’ & when ONLY the BEST will do, then, Between the Sheets is the store for u! Their superb array of outrageously beautiful, many one-of-a kind, au courant, high end gifts, furnishings and homewares ( for all budgets), coupled with the most professional, knowledgeable and the warmest staff ( Dennis, Theresa, & Eric) makes shopping a unique experience. Thank u Between the Sheets for enhancing my home with taste, perfection & individuality! I am forever grateful that u shine on El Paseo!

Overpriced commission based sales!

Fabulous customer service, great selection of unique gifts and furnishings and just visual eye candy. Lovely store!