Between The Sheets Reviews

My order came well packaged and very quickly.
My blankets came exactly as ordered tied with a white satina bow. I have dealt with this store in person in Desert Palms and now online. Always good service and quality merchandise.

Love them! These sheets are the best! MM

I really never write reviews but I felt I needed to this time. This company truly has some of the best customer service that I have ever experienced. They helped me with my order from start to finish and it was outstanding. I am very impressed with the level of customer service they have, it’s so rare to find that these days. I look forward to my next purchase. The best!

Excellent Customer Service both in the store in West Hollywood by Chris and Edgar in the online department.

I was trying to buy a wedding gift. They do not offer gift wrap or a gift card or box. They did not have the item in stock and it would be a few months and they have not refunded my money yet. I cancelled order and bought from Bloomingdales.

John in the San Diego Store is ALWAYS helpful and so professional. We have shopped there for many years and it is because of the excellent customer service and the personal attention. Thank you John

I absolutely love BTS!
Their sheets and comforters are wonderful and I recently purchased this cute set of linens. They're high quality and have a nice design. And the shipping was quick too.

Love the pillow inserts! My shams look plump and beautiful!

I haven’t received the order yet! I had to track it down. There was damage. There was no current info on when it would be replaced and delivered! Seriously??

Love the stuff.

I have shopped at BTS for many years now- the items in the store are very tasteful & of a very high quality. I was however, a little disappointed when I bought a beautiful throw blanket there on 12/24 (for a 25% discount) & on 12/26 (after opening gifts) my sister in law wanted to buy 5 more blankets as she was so thrilled with the gift I had given to her. I told her about the store and all of the wonderful goods they carrt. However, on 12/26 she went to purchase the blankets & they would no longer honor the 25% discount- really??? Most stores would certainly honor this especially given the amount of business I have done there over the years & the quantity of products that she purchased. I am disappointed.

I couldn't find what I need on the website so I called. The customer service rep was super helpful and found exactly what I needed. They have fast shipping and my new sheets are fabulous!

Jeff was amazing to work with, he paired the most beautiful combinations together and took his time to make sure we loved each and every selection. Thanks Jeff!

I love, love, love, my beautiful new bed! The staff at Between The Sheets were lovely (and very patient) and helped me put together a gorgeous new master bedroom in my brand new house. With decorative pillows, nightstands and the most comfortable sheets I have ever owned...I have a room that I love. I’ll be back for more. Thank you to the staff who helped me.

I never said anything before, but decided to do so this time.

Between the Sheets would generally be a wonderful store, with lots of cool things and amazing sheets; however, a couple of years ago we purchased $500 sheets. They should have been as soft as other sheets that we purchased in the past with the same thread count, and when I asked the salesperson, he said after a few washes they would "soften up." He assured me they would be like our other sheets. They didn't. Sheets at this price should be the best quality and softest, but these were not.

Also, we purchased a nice clock for our guest bathroom. After we put a battery in, we saw that it never kept the correct time. When we tried to return it, they would not take it back, even though it didn't work! With a lot of hassle and talking, the same salesperson finally agreed to give us store credit. Again, for items that expensive, that is not a way to handle a customer.

With the availability of really high thread count sheets on the market today, and with the way the clock was poorly handled, I would not purchase anything from Between the Sheets again.

THE PRODUCTS ARE BEAUTIFUL.
THE SERVICE WAS EVEN BETTER

Terrible customer service. Returns for damaged merchandise is criminal, horrible people, vastly over priced.

The quality of your product has diminished. The sheets now have a roughness to them and they wrinkle easily. That is using a low setting on the dryer to keep them from wrinkling. The towels use to absorb water like a sponge, but now they are more like drying with a cotton ball. I have been using linens from Between the Sheets since 1992. In the last few years I have noticed a lesser quality. The price is the same, but what happened to the quality?

Beautiful items and great service!

Beautiful inventory and helpful sales people!

Very helpful, knowledgeable and offer focused assistance when on the spot to find items for clients. Always my 'go to' place for shopping. Lovely showroom with selective accessories and bedding.

I love Between the Sheets and have purchased various items. However, I find that a lot of items are out of reach for me financially. Between the Sheets is kind of expensive is my thought. However, I love to go there and look around at all the beautiful things they have. Lottie Miller

I purchased a King size bed spread from this store and was told I could bring it back if it didn't work. However, when I got it home I found it was all wrong for my bedroom. I brought it back to the store the next time I came to Calif. ( I live in Hawaii.) The ladies said I could have a store credit only. It was all I could do to maintain my anger. It's not like I live in the next town over. I had to purchase something, ...anything, to use up my credit because I would't be back to the mainland for a very. very long time. If Between the Sheets refuses to return money to customers for return purchases, then please, please, stop asking our opinion. If you truly want to understand your customers, please listen to what they are saying. They are telling you. please listen. The only reason I am rating the store with one star is because there wasn't a place for zero stars. Please take me off of your email and home address. You asked, I obliged.

Love your store!!
Staff is always pleasant and helpful!!!
Just love to bring my friends in...and love to browze!!!

I enjoy coming to the store.