I have been flying for the last 30 years and this was the most disturbing flight experience I ever had... during the emergency instructions, I needed to use the bathroom but the crew instructed me to return to my seat and I did, a crew member yelled stating that he was going to kick me out of the airplane, very rude crew/flight attendant, arrogant and racist, I will never flight this company again... who wants to be yelled and shamed in front of others?!
Review by Javarus Lehrkinder3 months ago
I love their service.It belongs to the people
Review by Dagmar4 months ago
At our layover in Brussels, a Brussels employee asked to take one of our carry on bags and insist it be changed to a "check in" bag. Not a problem at all - they have the right to do this.
But the Brussels Airline employee would not let us remove anything from the bag before checking it in. Upon arrival at final destination, we discovered all jewelry and crucial prescription drugs had been stolen from the bag. Brussels Airlines customer service (our report number was 1907-SN-03785) said that this was our fault for not removing any valuable items from the bag, even though we were not allowed to do this. I guess we were supposed to try to physically overpower the Brussels employee that took our bag?
Review by Thangaraj4 months ago
Package was lost on flight SN 3841 Brüssels-Marrakesh - it took them 3 (!) days to deliver - I spend over 120€ on telephone bills with hotline in India - plus expense on cosmetics, taxis to airport and cloth - after first mails now nobody is answering anymore - I would never buy ticket again !!!
Review by Sheyla4 months ago
Should have read the reviews here before flying with them. Old planes that break down and leave you straned
Review by Inst4 months ago
Brussels Airlines lost my luggage in transit, 6 days ago at the Airport in Brussels flying to Spain. Worst follow up and client service i have had to deal with!
Review by Daire4 months ago
This airline should not be a member of star alliance group. It is more of a budget airline like Ryanair or allegiant air.
You are not even served a cup of water without having to pay. Very deceiving and not fair to the rest of the airlines in the group. Mind you that my flight was a 3 hr flight.
Review by Gunalojini4 months ago
On the 5th of August I had a direct flight from Stockholm to Brussels at 12:50. I expected to arrive home around 15h/15h30 and have all afternoon and evening to myself. The flight was cancelled due to a technical problem told to us right when I was about to get on board. I ended up jumping across Europe from airport to airport (Bromma – Arlanda – Munich – Brussels). I appreciate the care you put on planes but what happened after that was utter chaos: lack of information and organisation, they told me to wait for an sms on my phone to know more information, no sms arrived so I had to keep asking and asking and make a force group with other travellers to make our case and get another flight. Finally, I got re-booked on a non direct flight while other people next to me got a direct one. I had to run on Munich because the transit time was barely 50mins (Munich is quite a big airport). The flight from Arlanda to Munich was a lousy one, they did not served food because something was not working on the plane…Total delay: More than 6hours
I do not fly with low-cost companies to avoid nuisances like the ones I had on the 5th of August. You are a non low-cost company, I paid quite a lot of money for the flight rejecting cheaper options because I preferred to fly with Brussels Air and I am a very disappointed. I expect a compensation for my troubles as I send them twice. So far, no answer.
Review by Aerautic OnToast4 months ago
After reading all the bad reviews here on Truspilot, I almost decided to skip the trip in order to save my life. I am really happy I did not cancel. I am travelling a lot every year, but my experiences with Brussels Airlines from Copenhagen, over Brussel to NYC has been one of the best ever. Let me tell you why:
1. The flight was NOT delayed. We actually arrived 30 minutes earlier.
2. The service was super. We had two tasty meals and I could even order as many beers as I wanted during the trip - everything for free.
3. There was plenty of entertainment onboard, incl. the latest movies.
4. Extremely sweet and service minded staff on all 4 flights. Everything regarding safety seemed very professional.
So, I really don´t understand all the bad reviews here. I am normally the kind of guy who hate lousy service, but I give Brussel Airlines 5 big stars and would love to travel with them again.
Review by Bafford Clarida4 months ago
Never use these money grabbing c*nts, I've been passed back and fourth to the booking firm gotogate over trying to get a refund on my flight and all they do is fob me off to each other, no customer service I hope they go bust and die.
Review by Claence5 months ago
A very shoddy experience with Brussels Airlines. We flew Athens to Brussels in August and despite paying more than we did using Aegean from Amsterdam to Athens, the overall service and experience was that of Ryanair! The flight was delayed 70 minutes and check in was painfully slow and chaotic. The plane was dirty with absolutely no service apart from expensive cheap food and drinks. Not even some water was offered on a 3 hour flight. Compared to similar flights we made with KLM and Aegean, Brussels Airlines was woeful. I can’t recommend them at all and will avoid them in the future.
Review by Madusanka Dhanjan5 months ago
Very helpful staff with trip planning and handling of my daughter's peanut allergy
Review by BossBandor5 months ago
I just noticed a $200 per 50lbs. luggage via Brussels Airlines from Oslo. Anyone have the same reaction to excessive charge?
Travelling in one week. Please help ease my concerns.
Review by Balvindar5 months ago
I flew from Madrid to Freetown (Sierra Leone) via Brussels, roundtrip.
I have to say that from Brussels to Freetown and from Freetown to Brussels, great. A 10. Nice FA, nice IFE (i watched like 3 movies/documentaries), good food, they fed us 3 times (we could choose the hot meals, i chose meatballs coming back from Freetown and fish and mashed potatoes while going to freetown). They gave us tea twice, cookies, drinks a couple times. They gave pillows and blankets. Nice temperature. Good seats and legroom. You can pick your seat for free 24h before the flight. And more or less on time. They also gave hs the immigration form while we were on the plane so we could fill them out before we landed. That was just great, never experienced that. There is also a timer on the screen showing how much we have left till landing. I loved that, as we could see how much more it was going to take.
But from Madrid to Brussels and from Brussels to Madrid. Horrible. Rude flight attendants, the only IFE are magazines with boring information and food/things they want to sell you. 3€ for a tea!!!! And tea was in such a little cup, a little bag of sugar, ugh, nightmare. Everything has to be paid for. Thank God it was only a 2h flight. It was just bad.
I recommend the long flights from Brussels because that was lovely. But from Madrid to Brussels or back? NO.
Review by Yhneika5 months ago
I would strongly advise against travelling with this airline. My luggage was tampered with while in transit and consequently my camera was stolen! I attempted to make a formal complaint. However, the staff were very dismissive and unhelpful about all this. Most upsetting was I didn't discover this until Christmas day! Furthermore, despite how much I told them the upset and inconvenience it caused to my holiday, they didn't even have the courtesy to say sorry! Luckily I managed to claim off my insurance to buy a new one but after this experience I would stay clear of them. I've never had any problems with any of the other budget airlines like Ryanair, Lufthansa and any of the others.
Review by IamBartjuuh6 months ago
Our flight got cancelled while we were in the queue for boarding, nobody of Brussels airlines staff gave an explanation. Enormous queue at help centers, no compensation given due to strike out of their power. We lost a day of holiday and the money for our stay at our destination.
It took us several hours to rebook a flight for the day after through several phone calls, as several staff members just claimed everything was full or they couldn't do anything. The repayment of some drinks we had at the airport was ridiculous, we all had to deliver a signed document to allow them to pay the money to one person of our group... Whatever they can do to not having to pay the smallest amount. A disgrace! You would think it's better than low cost airlines, but God, I'll think twice flying again with this "quality" airline
Review by JodyG6 months ago
Horrible communication, they sent a text saying connecting flight had been cancelled while we were standing in line to check in. Then we were told the flight number had been changed. Landed in Brussels for our 3 hr layover, as we exited plane we were told our connecting flight had been delayed another 8 hrs. So we spent a total of 11 hrs delay at Brussels which caused all of our arrangements in Africa to be ruined. I will never fly Brussels again.
Review by Arulnayagy6 months ago
I want to give Brussels Airlines the very best of recommendations. Easy to book good app and good information before the trip.
When we went home we had to return after 1 hour in the air to Madrid, there were an indication that a baggage door not was completely closed. The pilot calmed the passengers by providing recurring information. An extra big thanks to the cabin crew who were soothing in a stressed situation. The crew Bernand LeComte and Mergim Alidimas were absolutely fantastic with the passengers and handed out water and other needs that were in demand. They returned with regular information and kept the mood on top, which was infected by us travelers who were slightly stressed and nervous. Thanks for a very tumultuous but yet pleasant journey. I will certainly go with Brussels Airlines again as I now know that they always take the security before anything else and that their staff is professional and knows how to handle travellers in a very stressful situation.
Many thanks from Mother and daughter
Review by Kazutaka6 months ago
They actually helped me get a refund, after I had trouble with scanning my digital ticket at the Munich airport where the flight was navigated by Lufthansa (whose personell at G28 information treated me like a customer shall never be treated, totally unresponsible and unhelpful - a real nightmare). The Brussel Airlines was never a problem really, apart from my ticket not working in the scanner at the Munich airport for some reason, and I took the fight with Lufthansa first and with no help from them, I now called Brussel Airlines whose information was lovely and helpful. A 10 minute conversation and explanation, and now I have a refund for the ticket of my missed flight, I didn't even need to fill out a form, I had the option to do so though to avoid a cancellation fee but I just wanted this over with. Thank you Brussel Airlines! Your flights were good, and I will remember you being the ones who helped me when Lufthansa in Munich treated me like I was nothing worth.
Review by Constantinidou6 months ago
Purchased a ticket on February 11, 2019
Review by JohnTs Boetcher6 months ago
I would like to review a poor customer service of Brussels Airlines, flight 2809, Sat 13.Jul.2019, captain Mr. Pink. First no checked in luggage was loaded at all for any passengers of the flight. This must have been of knowledge to the pilot of the aircraft. Despite that no announcement was made during the flight that this happened. No announcement was made at Prague airport where all passengers with checked luggage were waiting at the carousel. Then after finding out what happened from various guesses of other passengers and after making a claim, I had to make two calls daily to the airlines to chase the status, after three days of transit it was delivered to the airport in Belarus and instead of having it delivered by the courier from the the airport to the hotel (no one at the airline telephone line knew any details on delivery of the luggage), I had to make a special taxi journey to the airport, fill out customs declaration about nothing to declare and drive luggage back to the hotel by the taxi again. In addition I incurred cost on personal items that I had to purchase in the meantime. In addition I would like to add discomfort walking three days in the same pair of jeans and flip flops, phone cost for calls outside the EU and half day wasted chasing the luggage with various people (airport journey included). Taking all above errors into account I feel very dissatisfied with the airline service and the lack of urgency when resolving these issues and would not recommend using this airline.
Review by Shamikah7 months ago
Terrible service. Delayed all the time, sells tickets with the minimum legal airport connection time, their airplanes seem to fall apart since every delay is due to some "technical problems" and if you want Infos in what to do because they botched up again and you need to get your connecting flight, the only answer is "run?". For a national airline this is an utter disgrace.
Seriously, I'd rather drive a car that I need to pedal manually while being in fire before I fly with this airline ever again.
Review by Kousek7 months ago
An awful experience, I booked flights on line and made a mistake , I immediately called and spoke to Lara who was extremely helpful , after putting the phone down I realised I had not changed the time so called straight back .
I spoke with Eric who told me I had to pay as the “ deal had changed “ I told him that I had only just put the phone down . He insisted the “ deal had changed “ I asked if I could speak with a manager he told a manager was not available and that he was a supervisor and I had to deal with him , I reluctantly payed £11. More , I was assured I would receive confirmation within 5 hours , no confirmation!!!
I called this morning to find out Eric had not put the payment through !
I told the representative about the my dreadful service he could not understand why Eric had charged me , so Eric was obviously lieing !!
Review by Christyna7 months ago
My girlfriend and I were coming back from Vienna on an evening flight - we had to go to brussels then to gatwick to get back. Both of our flights were delayed and we were going to miss our bus back home from the airport due to these delays. We were told that the customer service in the airport would help us to get home but when we arrived there was no one to been seen to help us. We ended up having to pay a taxi to get home (an hour and a half journey at a cost of more than £100).
When I sent a message to the customer services about this, I was politely told that it was not their fault as the flight was "affected by irregularity". When we were waiting for the flight to leave brussels we were told this irregularity was due to the airline not accounting for the flying hours of the crew - they had to get a fresh crew to come in as they had messed up their organisation.
All in all, the entire trip cost more than double what we were expecting and the "its your problem" attitude of this airline is the reason I will never be flying with them again and would strongly advise anyone else not to either. I've had similar problems in the past with KLM but they reimbursed me when I had to fork out to fix the problem.
Review by Shubhakar Ejukonemu7 months ago
Very poor airline.
When they are not late they will make you pay (45€) for your cabin trolley pretending it is bigger than their standard size, which does NOT correspond to most of the cabin luggage you can buy. This is DEEPLY DISHONEST.
In most cases, you will end up paying and late... A real deal!
Service is inexistant, drinks and snacks on board are very poor and overpriced and legroom is perfectly adapted to children below 10 years of age.