Brosa Reviews

I ordered items back in August 2020.
I Have just received my 3rd email stating that delivery has been delayed again until April. AS soon as delivery date is in reach, I receive another delay.
Seriously considering cancelling and demanding refund.

The furniture company that delays delivery by 4-5 months! They wait till you near the delivery date and then whoop! Expect that update email saying ‘whoops ‘ We need to extend our delivery time frame again! By another 3 months! Let’s face it- they wait till enough people have ordered stock and then put in a purchase request... shocking service. Taken my money and I’ve waited since JUNE 2020... so just going to try and get my money back!

Have you ever stepped into the Brosa store and got impressed with all the whims and fancies of their ambience?
Just like many, we did!!!
We trusted the salesperson/“interior stylist” to recommend a sofa from their collection. We have been very specific about what we wanted!
Just 4 months after purchasing the sofa, we hated how the sofa turned out to become so bad!
It lost all its firmness and how it was meant to function!

Right from the sales to support, the service was pathetic! We totally hate Brosa to the CORE.
If anyone is considering Brosa, we highly recommend not to fall for that pastel and awe looking fancy store in Fitzroy. The quality is ATROCIOUS !!! They are big scammers.
The way their customer support treats us is HORRIBLE.

Product was wrongly suggested, customer support was rude, bad communication, no follow up to emails, unethical, and unprofessional.
There are many other stores out there like Matt Blatt who are 10 times better.

Oh one more thing, They would show you all the fancy products, but nothing will be available in the next 1,2,3, or 4 weeks. Most of their products will be available in roughly 16-20 weeks!! So you would end up being suggested what is available and that turns out to be what you never asked for!

We are going to take these guys to ACCC and make them pay for all the deception!! Never buy from these people. You will regret it.

Woeful customer service and cheap product. STAY WELL AWAY

I purchased 2 night black charles wing back chairs,
One arrived dark grey and the other medium grey.
Called up about the colors and was told need to fill in return policy. Yet to recieve return policy.
Not happy with the color at all.
Customer service when purshasing very efficient! !!
However in returns no!!!!!!! Will not be ordering again . Stuck with 2 different color chairs.