I'd give them 5 stars, but took 1 away for sending me the wrong order. I ordered a shirt, tie, and slacks. I got the shirt, tie, and the craziest-looking shorts I've ever seen; in a size way too big. I sent an email and didn't hear back, so I got in a chat session with Justin.
He and I laughed about this, because I was able to upload the pic of these shorts, which I will provide. Because the warehouse completely screwed the pooch, he's ordering me the slacks and over night'ing them to me. Now, THAT'S what I call good customer service. No fuss, no hassle. They do need to do something about their email system that doesn't respond.
I typically don't like chat sessions, am not normally up this time of day, and they beat phone calls where customer/technical support gets away with saying any ole' thing in your ear. Thank you, Justin; it was great doing business with YOU!
Review by Anyta10 months ago
This is part of my ongoing "Hall of Fame" reviews. I include Brooks Brothers, as it once epitomized the easy going elegance of the clothing worn by the American gentleman. Its styles were classic ... and its fabrics were pure and natural.
In its day, never did it cave to the whims of fashion fads or whimsy.
Now their clothing is manufactured off shore ... their cuts are skimpy ... and they bow to synthetic fibers. This downturn bothers me terribly. The women's line is atrocious.
B2, you were once an American icon ... a staple for the well-born American family.
Why oh why did you cave in??? ... boo hoo hoo.
Three common stars for you !!!
Review by Kasanita Hedj1 year ago
These crooks will steal your credit card info and make unauthorized charges to your card. Under no circumstances should you give them your credit card information. To add insult to injury they won't even fulfill orders. This company is a total scam.
Review by Baol Derrow3 years ago
I ordered a pair of shoes and socks for a special event I intended to visit but it took more than two weeks for the items I bought to be delivered. I didn`t want to take it because by this moment I didn`t need them but when I called them they refused to make a refund. So if you deal with these guys you`d better walk in to their store or not go there at all
Review by Batzy4 years ago
Brooks Brothers has some of the best quality, and their sales are just wonderful. They have the best suits for men...
Review by Matthew Strehler4 years ago
Have posted twice with verification of email address TWO reviews of their Mens Shorts ... that were excellent & my favorites EXCEPT the metal zipper falls apart ... on ALL of them. They appear to process to post my reviews but NONE show up.
Pretty cheap way to save money - this brass zipper costs a quarter for quality
and coverups smack of cheats
Review by Getech5 years ago
I ordered a shirt,pair of slacks and a snazzy tie and the order came as one package and arrived before I expected it.
Review by Karilyne Wolfy9 years ago
Excellent site. Reliable and safe.
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