Once again, Yet another cancelled sailing, only the 8th for me in 11 months to and from spain.
The sooner a competitor sets sail from Spain the better.
My self, along with most people I know would turn our backs on Brittany ferries without as much as a second glance .
There whole attitude to there customers is something to be ashamed of.
Shame upon you Brittany ferries
Review by Andryukhin2 months ago
New Year’s Eve 3 night cruise to Honfleur.
4 hours wait to get car onto ferry.
Nice cabin but we paid a lot extra for.
Rooms not serviced everyday only once on NYE and then not properly, had to ask for things all the time. Food in main restaurant quite good but expensive. Trying to disembark at Honfleur was a nightmare with huge queue.might have been French customs.NYE celebration in main bar was great. Took over an hour to get off the ship back at Portsmouth and was last off all but one car. With Hindsight would not do this again and booking with a real cruise company would have been better. Anyone thinking of this next year don’t take your car and be patient.
Review by Bein2 months ago
I have been a club voyage member for years and travel frequently back and forth to France I have just tried to book several trips only to find a new 3 tier system in place I have always been able to amend my booking within 5 days of travel with no amendment fee only to find that now unless I pay the higher price of a flexi ticket this is no longer possible ! It is only for certain months of the year but at times I usually travel It seems that like many companies of today they are penalising loyal customers They removed associate members membership a couple of years ago and now they are cutting even more privilages from us It questions whether it will be worth being a club voyage member at all
Review by Dilevin3 months ago
Be warned that Brittany Ferries are dreadful to deal with if they cancel a service due to bad weather. They don’t inform their customers that ALL additional travel costs are payable by you, whichever way you choose to travel to reach your final destination. They only agree to refund the difference in the ferry cost - nothing more! I had to drive an additional 1000kms through France to Saint Malo to enable me to get to Portsmouth. I finally arrived in the UK three days later than originally scheduled. Their customer service is appalling - zero service at all and no respect for their loyal customers who use their ferry service on a regular basis!
Review by Zemika Nikisher3 months ago
Ferry to Spain was canceled on the 14th and had to go via France after paying £311.00 for my car and myself to Spain . I paid 400 euro for tolls in France , 40 euro for tolls in Spain and 95 euro in Portugal. With petrol cost of £169.00 .
On top of all this I had to pay for the ferry to France .
To date I still have not received a credit for the cancellation to Spain .
Never Again !
Review by Mumandchloe3 months ago
I travelled with Britany Ferries occasionally, and I have had no problems with the sailing or services.
During our returning voyage an announcement said the sailing is being delayed by 2 hours. I went straight to customer representative to let her know that I will miss my National Express Service which was the last one for the day. Brittany Ferries customer representative onboard the boat said they have an understanding with National Express and I should report at Brittany Ferries customer service desk at Portsmouth International where they will arrange my transport.
Upon arrival at Portsmouth Ferry Terminal, I reported and was I told that they have no such agreement and I should arrange by journey. I wrote to complain, and the response was … quote ..
..” I am very sorry that your sailing was delayed by 2 hours on 9 December due to a technical fault at the port of Le Havre. The ship arrived 1 hour 58 minutes later than scheduled into Portsmouth. As this was not a ship fault but a port issue that caused the delay there is no compensation due on this occasion. For any out of pocket expenses you will need to contact your travel insurer”….
Brittany Ferries terms and conditions stated …
“If your ferry service is cancelled or departure is delayed for more than 90 minutes, you are entitled to either an alternative sailing at the earliest opportunity at no additional cost or reimbursement of the ticket price which should be paid within seven days. If you choose an alternative crossing, you’re still entitled to claim compensation for the delay to your original journey.
While you wait (when delayed for more than 90 minutes or it is expected to be cancelled) you are entitled to meals and refreshments if they can be reasonably supplied even if the reason is bad weather”. …..
Why is Brittany Ferries not honouring their stated Terms and Conditions?
Review by Chetman3 months ago
I use brittany ferries a few times a year and had a few issues in the past ,I've given my feedback (as I guess others ) and they have addressed and greatly improved the service ,especially the wifi and loading / unloading of the vehicles . Hope they keep listening and improving
Review by Giiieeek3 months ago
Sailing got cancelled due to weather (cest la vie). Awful English woman gave me no useful information. Horrible person. Second time Brittany Ferries have ruined my plans. Never again. Bad company with some good staff but out of 5 people I got one who was decent, the rest were awful. Got to book elsewhere..... Terrible service.
Review by Julihoop3 months ago
WASTE OF TIME .FED UP TRYING TO BOOK ,WEBSITE DOES NOT WORK.
EMAIL SENT OUT TO CUSTOMERS STATE .Book your 2020 sailings to France and Spain now ? WHAT A JOKE .
Review by Dablim3 months ago
If there was a 0 I'd give it. I've tried 37 times to phone. All I want to do is add a trailer to my crossing. Website hopeless, sick and tired of repeating actions. Wish I could cancel all together. Get your act together BF!
Review by Helyana Kassmeier4 months ago
Just had my crossing from Santander to Portsmouth cancelled for a second time. Was due to sail 12:00 12/11/2019. Delayed to 12:00 13/11/2019. Was informed at 16:30 today. Have arranged to now drive to St Malo for a ferry to Portsmouth on Thursday 14/11 at 20:30. An additional 950 kilometres. The compensation offered will not cover the fuel, tolls and stopovers for my motorhome.
I have emailed Brittany Ferry’s asking for reasonable expenses on top of the compensation but do not hold out much hope. If I get a result I’ll post.
Review by CustomerBill4 months ago
Avoid this company at all cost especially the route from Cork Ireland to Santander. This old boat is a Health and safety accident waiting to happen. It is meant to be set up for dogs- it is anything but. The non antislip dog run which has the potential to cause serious potential injury to your beloved four legged friend to crew members that fall asleep on duty which meant there was no member of staff present throughout the late evening on the passenger deck ??????
The amount of aggrieved passengers especially dog owners was simply unbelievable. The ferry is called The Kerry and the staff are not trained in any shape or form from simple courtesy to doing their job. It replaced the other ferry that is in for refurbishment and this was brought from Cypress to take on the route with a crew that would resemble " Dad's Army" this was all fed back to their highly unprofessional customer service department that dismissed it out off hand. The ferry and this case has now been referred to ABTA and animal welfare departments to have a full investigation into how this ship was ever allowed to sail!!!!!
Please do yourself a favour and book with another company on a different route.
Review by Verlon Strembicke4 months ago
I have travelled with this company since 1982, and the boats are normally excellent with good service. However, they are rubbish with communication at small ports of departure such as Plymouth and Roscoff. Indeed communication is not a major concern to BF and French companies in general. The French do not complain, they just put up wi' it, as we sy oop north!!!!
Their new booking system-allegedly to save us money-is, as almost always unduly complicated and mega difficult to use.
I await our crossings - my Down's son and I - in the new year. It may, after Brexit be the time when we sell our small cottage in Brittany. Merci beaucoup Macron et les autres technocrats... Stew
Review by Dukens Lisheness4 months ago
Got charged for data roaming while my phone was in my bag and I was asleep - it was 04.59 in the morning. No warning when checking in that roaming had to be switched off. On complaining, I was told it was my own fault as I should have read the small print in an email they sent me and no apology (let alone a refund) offered. And it took well over an hour to disembark at Le Havre. Me not a happy bunny.
Review by Dstafford4 months ago
Used this boat for many years to get to spain on my motorcycle. Its just got worse and worse. The bikers are treated like second class. Square floor area we pay more than other vehicles. We are at the bottom of the ship. Stairs the only way of getting 6/7/8 floors up because the 1 lift is bissy. With the upper class. .then we are held like sheep on the same stairs. Waiting for the doors to open. Then because we are parked with the lorry's and motorhomes we get gassed. All because they want the air con on . Shiiit.
Review by Shurnette4 months ago
The new timetable for Summer 2020 came out earlier this week. I needed a pet friendly cabin which are available in limited supply (I believe it's only around 10 per crossing). I was ready and waiting as the timetable was made available to the public. - almost a full day was then wasted due to the website crashing and phones being completely blocked. Sometimes I'd get through to the final payment page, having chosen my crossing, cabin etc and then CRASH again and start from scratch. It was so frustrating and stressful. I decided to use common sense and put my problem by email to customer services. A lovely lady by the name of Hannah came to my rescue and despite me having confused her completely by the end of the day she phoned me and we sorted between us. If only the website had been up to the mark I'd have give 5*. Thank you Hannah.
Review by Catface Decembly5 months ago
Terrible, terrible embarkation and disembarkation. You can be first at the ferry port (Plymouth) and last off the ship. After check-in yu are directed to a lane but the lanes are never loaded in order. Late comers are often loaded ahead of those already in holding lanes. The ship is loaded line-abreast but unloaded lane by lane. So many drivers understandably get frustrated, angry and irritated. I am comparing like for like with cars - excluding all larger vehicles.
I get so irate that I've stopped using them
Review by Subversive5 months ago
The best ferry service, quality ships, good efficient service .
Review by Ginelli5 months ago
flippen awlful service, came back from France, stuck a whole extra hour just sat in the docks trying to get from ship to the front gates whilst two blokes rechecked every passport and boarding ticket, if you are going to do this then at least have four people doing it, i have two dogs stuck in the car for six hours because of this security rubbish, we should have been in and out in less than five, i dont mind the customs checks and all that, but this was just plain old badley handled rubbish
Review by Hartte Tufele5 months ago
My complaint is the loading system....what a non informative nightmare. We waited for just over 2 hours in my car in a queue with vans and trailers and watched cars load along with late comers that drove straight on!
We and six other cars behind me were moved to another lane and watched as the vans and trailers in our original lane then We’re loaded. Bursting for the rest room which was a good walk I took a chance and guess what, on my return I was chastised by the loading guy for abandoning my vehicle, can’t bloody win!
Eventually on at the back with the vans which was tight, and yes some bugger dented my door £285.00 +vat thanks BF!
The card they give you tells the story I think, don’t get annoyed because we can do what we want, you just have to pay us!
Review by Faced5 months ago
Frustration is the word! Travelled with Brittany Ferries for 30 years and thought they were good. However it seems since a new CEO has taken over there has been nothing but problems and delays. I've been trying to book since the 16th April and can't get anywhere. The website thinks the 23rd April comes BEFORE the 22nd April and will only let me book single trips! Once I got to the end and it automatically changed the price structure!
I would say to them, if it ain't broke don't try and be clever and mess things up.
Review by GNGoldstein6 months ago
Wonderful crossing from Caen to Portsmouth on Mont St Michel Brittany Ferry 6.11.19 .V new ship, smooth journey, cabin beautifully clean and comfortable with fresh towels . Queues for getting on and for breakfast the only minor drawbacks, otherwise 5 stars service thank you !
Review by Gagos6 months ago
Such a lovely, warm experience booking a sailing with my severely Autistic and physically disabled 10yr old son. This was thanks to the most wonderful lady I spoke with called Carly.
I intitially spoke with a gentleman who was less than helpful but thankfully got the very caring Carly on my next call.
After spending a long time trying to book on line ( advised by the man) Carly helped me and went above and beyond to get the same room my son is used to. This kind touch has already lessened my anxiety about the trip next year,
Carly was warm, caring, professional and understanding.
THANK YOU CARLY! You are truly appreciated and an asset to Brittany Ferries!!
Review by Latvija6 months ago
A big shout out to Anna who I think works at the Spanish admin office, who with the help of Pamplona police returned my wallet with all my holiday money in it. Thank you so much.
Took 6 various crossings with Brittany Ferries with my dog in the past 12 months. The staff have always been very efficient under challenging conditions.
Review by Erbay6 months ago
I have now booked Plymouth to Santander with Direct Ferries without an issue. As with my previous attempt a couple of years ago the Brittany Ferries online site would not proceed to the payment stage.