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Review by Lesley4 months ago
Well, I could go mad and slate Bristol Street Motors - Bristol Hyundai for what was an almighty cock-up regarding my new car purchase and say what an awful, unprofessional, and downright disaster this dealership is. However, I only think it fair of me to provide a balanced overview of my recent experience.
Yes, they did manage to order me the wrong car, yes they failed to tell me this with less than 24 hours before collection, yes they did keep me waiting on previous occasions, even having arranged appointments. Yes, I was made to feel insignificant in the scheme of things, but all this aside, they did make an effort to resolve the issues, albeit a bit on the late side, and I finally left with a car I am happy with. Let this be a lesson to them, though that not all customers would have been so understanding in the circumstances. We have all had to adapt to recent events, but there is no excuse for poor customer service.
On the day of collection, both Thomas and Eamon were very accomodating, allowing me the time to read through the literature, check the car over meticulously and answer any questions I had. I commend them for remaining so patient with me during what could have been a tense time. I was annoyed by the previous day's revelations, but they dealt with me in a lovely way. I left with the car feeling happy and reassured that I could rely on them if I required assistance in the future.
This wasn't the easiest of new car purchases, I will admit, and Bristol Street Motors - Bristol Hyundai could have done a lot better overall, but despite the bumps along the way, I feel they came good in the end.
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West Chestnut Street 97