Brilliant Earth would not process my refund until I took down my 1-star review. This company has mean-spirited business practices. Buyer beware.
I paid a 50% deposit to hold a diamond that I wanted to see in-person. After I drove an hour to my appointment, they said they sold it already! I was really disappointed and confused... my hold was still active and I paid (a lot) for the deposit.
The next day, they called to say it was a mistake -- the diamond was actually in still in shipping. Whew... but it would take another week to arrive. This messed up my proposal timing -- I booked a venue and plane tickets for family, because a few weeks earlier, Brilliant Earth said that timing wouldn't be a problem. I tripled checked with different people at the company. Either they lied to me to try to lock me in, or they're incompetent. Either way, I was fool for trusting them.
It gets worse. They wouldn't even honor the refund of my deposit because I posted a negative review on Yelp! They required that I take down the review first, even though it was honest. Sketchy. Who knows how many bad reviews they've removed like this.
It took a week to get in touch with a manager, but after taking down my original review, he finally offered a $150 discount or to honor my refund. I just wanted my money back, and to never deal with this awful company again. I already had to rebook my proposal venue and plane tickets for family (lost over $1,000).
Now that the refund processed, I am posting this recap of what happened. This is a shady company. Look on reddit on you'll find horror stories about them.
Review by Teewill2 months ago
I'm writing this because I wish I would have been warned. My fiancé bought me a ring from here and had to wait to propose. The ring cuts my middle and little fingers and makes them bleed. I called just a two days after the 30 day window for return (I missed it because my fiancé had to wait to propose due to unexpected illness) and they wouldn't work with us at all. They told me I made a bad choice in style and they couldn't help. I'm devastated. I now have a ring that I can't wear, an upset fiancé, and we can't even resell it because we thought we were being ethical by getting a conflict free gem but the resale is about 1/10th of what you originally pay. They are not at all concerned about you or your satisfaction, not after they already have your money. I have never felt this ripped off before.
Review by Muddypaws5 months ago
Very good product and pre-sales support, but there post-sales support is horrendous. Took us 10 days and 7+ interactions to get a "return for resize" arranged, and still had to pay 5 GBP to Fedex when dropping of the parcel even if Brilliant Earth claims that the return for resize is free of charge.
Review by Ibraimo11 months ago
Oh my. Some of the best jewelry. You can buy online or go to your nearest location. Wonderfully priced and easy shipping.
Review by Grazza11 months ago
I was told by a friend of mine that bought his wife her ring and Brilliant Earth and I decided it would be a good place to start when browsing rings to propose to my girlfriend. The staff was very helpful and professional and I ended up leaving with a ring I could afford and my girlfriend just loved it.
Review by Acroper Fedko1 year ago
I purchased a diamond necklace from Brilliant Earth and I could not be happier with the quality of the product and my experience. It was very important for me to buy ethically sourced diamonds and I was happy that the company cares.
Review by Siriusb1 year ago
I love my Brilliant Earth ring! I had a very particular design in mind so was so excited to see the finished product which was even more beautiful than I could have imagined. I'm a little concerned that I can't stop staring at it. It got a lot of love on insta as well. Everyone we've worked with at Brilliant Earth has been super friendly and helpful and incredibly patient with my questions and instructions. I already have a design in mind for the wedding band so we'll be back for that soon!
Review by Hohlweck1 year ago
Very happy but more importantly so is she!
It took a little longer to have the ring set and sent but the experience was fantastic and I am incredibly happy. I thought it was great value and the experience on my end when getting the package was fantastic. Great presentation.
I really couldn't fault them.
Review by Rosier1 year ago
My cousin served in the Armed Forces and was marrying someone she had met years ago while serving. I wanted to do something special to thank her for her service so I bought his wedding ring as a gift. They had seen a design they like but they wanted small adjustments and a larger than normal size. We had a custom-designed ring made. The product was far more exquisite than I ever could have hoped for! Everyone I dealt with was patient, understanding and went above and beyond in every aspect imaginable. They love their ring. They couldn't stop staring at it for days. I will be returning to Brilliant Earth for additional gifts. I can't say enough wonderful things about this company! I will recommend them to everyone.
Review by NeaEvolox2 years ago
My experience purchasing an Amethyst Twist Pendant for my girlfriend could not have been more perfect. The Custer service representative, Allison, was extremely helpful throughout my purchase process. She absolutely understood that I had a tight deadline to meet for my girlfriend's birthday. It's been a few months since I purchased this necklace, and both my girlfriend and I are extremely happy with how it all turned out. The best part is, this piece of jewelry was purchased conflict free!
Review by Bafford Ogwude2 years ago
My fiancee and I went to Brilliant Earth's San Francisco showroom to look at engagement rings and it was a wonderful experience. We met with Becca, who showed us a variety of unique ring designs and diamonds while educating us about the characteristics of diamonds and different ring designs. I went into the appointment thinking we would choose a round diamond, but Becca showed us an asscher cut diamond that we loved and we chose that, set in a really unique setting (the Jolie ring). Becca was very friendly and helped us find the ring that was just right for us without pressuring us to purchase. It was important to me that the ring was ethically sourced, so it was great to know that Brilliant Earth only uses ethically sourced diamonds and recycled metals in their jewelry. I was amazed at how beautiful the ring was when it arrived! Highly recommend and we will be returning shortly to get our wedding bands!
Review by APace2 years ago
broken ring's & promises. They don't stand by their word.
Review by Stunyeknom2 years ago
I had an amazing experience getting my engagement ring from Brilliant Earth. I was involved in the purchase process, but the ultimate decision was still a surprise. I had two appointments with my SO and our jewelry specialist, Kate. We spent a lot of time trying on different settings and she was extremely patient and also helpful in pointing out small differences between the settings and areas that had helped past couples narrow it down. I loved the classic setting we chose and then we had another appointment to view diamonds. Kate did a great job bringing in diamonds in the right range that we had indicated interest in, and even brought in some outside suggestions she thought we would like - which we ended up choosing! My SO took it from there and I'm so thrilled with the final product - it's a beautiful design and I love knowing that I can feel good about where the diamond comes from
Review by Jesskins Tio2 years ago
I purchased a beautiful setting but my god, I would never recommend Brilliant Earth as a place to get an engagement ring. I chose a vintage ring listed as in excellent condition. I acknowledge my mistake. During the purchasing process, I should have questioned what their definition of excellent is. The rings are not listed as being sold as is, there is no warning that Brilliant Earth does not replace the stones in a vintage ring at all.
I noticed one of the accent diamonds was dull, it wouldn't sparkle at all and it seemed like it was chipped, so, I took the ring to a few jewelers. All 4 accent diamonds and one of the sapphires have considerable damage to where the jewelers strongly advised to have them replaced. The center diamond also has damage around the girdle but that's more minimal. Instead of offering to sell me replacements, other jewelers told me that I need to have the place that sold the ring replace the stones. Unless you are buying a ring on Ebay, at a marked discounted rate from a jeweler or at a pawn shop, it's not normal to receive stones in that condition, regardless of how old the setting is.
When a person buys jewelry, they come to terms with it being grossly marked up. They justify that with the jewelry being beautiful and in the best condition it can be in. I paid for better quality and it would not have cost the company much at all to have provided it. I was intentionally sold significantly damaged stones for the same price as what most jewelers consider to be excellent quality in the hope I wouldn't notice before the 30 day refund/exchange.
I sent the ring back, I lost my sh*t on the customer service line and so far, Brilliant Earth has confirmed that they intentionally sell damaged stones without disclosure. I was advised that a gemologist had looked at my ring and while they admit the damage is there...the stones are secure in the ring, therefore, the condition is considered excellent and they can only offer for me to return the ring or give me prices to purchase new stones.
A piece of gravel can be secured in the setting, being secured means nothing. BE gave me a diamond that has the entire top of it shaved off. Literally, the top part of the diamond is not there which is why it's dull. How can that be justified by saying the bottom half is still stuck in there well? They might as well have had someone walk out to a parking lot to look for a few little pieces of gravel to gorilla glue in the setting, wrapped the ring in lightly used toilet paper and sent a fu*k you, thanks for the money card. Saying it's vintage does not justify selling VISIBLY DULL AND CHIPPED diamonds. FOR THOUSANDS OF DOLLARS. WITHOUT WARNING.
Brilliant Earth, I purchased an engagement ring, this isn't the same as purchasing a bank foreclosed home with the intention of gutting and renovating. I did not purchase a diamond and gemstone ring for thousands of dollars for you to turn around and offer to sell me new, unbroken stones to put in there. I did not pay thousands of dollars for the setting itself. It may be an old setting but you're not selling it to the Smithsonian trying to make an exhibit featuring it. The ring was not made by a known designer, it did not belong to a celebrity and it's not even unique as in handmade vintage (which I've purchased from another jeweler that was able to provide true excellent condition because they replaced the one stone that needed it). The value of this ring is not in its age, it's still in the materials it's made of.
I'm beyond unhappy and I haven't even gotten into the real emotional effect this experience has given me, so, let's get to it.
Sending back an engagement ring is heartbreaking. It's embarrassing, one day I have a ring and the next it's gone bringing a wave of questioning from friends, family, coworkers. No, the engagement is not off, we were just idiots and got swindled with purchasing a ring online. This past weekend I had a friend fly in from out of state to celebrate with me but...there was no ring. She lives out of state, came to see the ring in person and I don't even have it anymore because I made the foolish decision to see if the company would resolve the issue. Brilliant Earth won't even replace the one small accent diamond that is completely missing the top, I'll have to take the ring elsewhere to replace the stones and I'm SOL for the money I spent for just a setting.
The engagement experience largely revolves around the ring. Brilliant Earth fu*ked it up real bad for me and I warn others not to take the risk for that special of an occasion.
I love the setting, I'm taking the ring back but I was ripped off. The condition of the ring is not comparable to the price I had to pay for it. It's similar to ordering a Chanel purse online and finding out you got a fake, it looks great at first glance but it should not have had the same price.
Review by Sebtastic5 years ago
There are very few sites on the internet where I would actually recommend that people buy diamonds from because I believe you need to see a diamond before you buy it in order to see the level of sparkle. I have used brilliantearth because they are non conflict diamonds and the company is very legit and repuatable news sources like the examiner have even recommended them. Their profit margins seem to be less than what you would pay retail so it is pretty much a no brainer to buy diamonds from them. I might depend on what state you live in but saving on tax is a big bonus.
Review by Zeltone Nuuk6 years ago
A very nice collection of Diamond rings. Great designs and varieties for every class of people but still expensive. Quite liked all the designs except 4-5.
Review by Sidewalk6 years ago
Brilliant Earth is rated 4.0 based on
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