Item did not arrive (sent "royal mail signed for" so they said)
Sent replacement which did not arrive either!! After many emails and nearly 3weeks they did refund me. What a way to run a business!!
Review by Windhoak1 month ago
My order never arrived. Although they offered to send it again it still did not arrive.
To be fair, they did refund my money which is why I have given two stars.
Review by Sorawit Zanzi1 month ago
If there was an option to select 0, I would. Ignore the next day delivery option. Ordered, didn't arrive. Chased, received response but didn't answer my questions including when will it arrive and what's the tracking. Ignored every request for this information x5. Empty promises x3. I believe this company is a virtual one, that ships everything direct from suppliers, if you're lucky. I'm not. Ignore telephone numbers, messages are ignored, no call backs. Director's Celia and Stephen Morris should be struck off running this sham of a Company.
Review by Colectie3 months ago
I was provided a sample of the rope lighting. The sample was "perfect" so I placed a large order for a large event. The company sent me "LAST YEARS PRODUCT" which widley different than the sample product they sent me. I asked for an even exchange stating my valid reason and they told me there was nothing they could do and hung up the phone on me. DO NOT ORDER FROM THEM. THEY SUCK!!!!
Review by Schiele3 months ago
I have only just tried to call them so there is a chance my review will get better ... I've tried the new phone number but only an answering service.
Fast update. They’ve replied and the fault was mine! So my rating has been increased
Review by Amoraea Mihalcoe3 months ago
Next day delivery not?
Review by Danielauncw Duifhuis4 months ago
If you cannot contact anyone by phone before you spend money you definitely won't get any service when things go wrong. SHAM of a company, it's a bit of roulette whether you get your order or not.
Review by Tsubaki4 months ago
Qaulity items at affordable prices. Great communications and swift delivery
Review by Ivanah Derrow4 months ago
i have dealt with them before and was fine, had a refund for my transaction but with no reason as to why, cannot contact by phone and emails are being deleted
wont use again and recommend others not to
Review by Trials Ramsrud5 months ago
Excellent service, Delivery arrived safely and intact much earlier than was due to arrive
Review by Nicck5 months ago
The strips of 5050 cool white leds have performed well - the light is evenly distributed and the colour consistent. So far the units have proven to be reliable over 3500 hours.
Review by Pmclendon5 months ago
Ordered rope light on Wednesday 3 July with a guaranteed delivery date Friday 5 th July.no response on e-mail or telephone item delivered Tuesday 9th.communication and customer service absolutely non exsistent. If you want your item quickly you have been warned.shocking
Review by Westermans Derrow5 months ago
We were delighted with the product overall, We would have benefited from am extension lead to be made available so that power and control could be run from the floor.
Review by MercAMG Mettille5 months ago
DO NOT BUY FROM THIS COMPANY THEY WILL NOT HELP YOU IF YOU HAVE A PROBLEM
Review by Raschid Dankittipong5 months ago
Ordered led strip light, item arrived but didn't work, a few phone calls not replied too so sent email, apologised and offered replacement which I never received , I said yes but asked if they tested the items, have had no response to emails or phone calls since then, they never answer the phone, always go to answer phone, never again
Review by Vergel5 months ago
Great lights good prices fast delivery very please with my purchase
Review by Bafford6 months ago
Second time same issue, paid extra for Saturday delivery did not arrive. Tried to call no answer. Tried to email no answer resulted infiling a case with PayPal answered within minutes. Yet did not tell me why the parcel was late. Kept beating around the Bush.
Don't order from this company
Review by Aravindv6 months ago
It is the worst service that I have come across. My order was wrong, no one answers the phone or phones you back. I have sent 5 emails regarding my order not 1 reply back.
I would give this company a wide berth, there is better suppliers out there with better customer care.
Please do not use this company.
Review by Anderguyil6 months ago
The service I received from Bright Lights was good. I never had any problems with the delivery of the product and was delivered as per instruction.The only set back was I was not informed about the original order placed was discontinued.I had to make a call to see whether my order has been processed or not, that is when I found out that they no longer have the product.So then I had to change my original order.
Review by Melodyanne6 months ago
Very shady company. They don't answer the phones or respond to emails but are quite happy to send you incomplete and wrong orders! Extremely poor quality items just to top this off.
Taken from my google review - people need to know how bad these people are.
Review by BreePanda Cupas6 months ago
Quick delivery, good prices and great customer service. I will happily use again
Review by Ms Johnston6 months ago
Never received my purchase
And when tried to get in touch there was no reply
Review by Bafford6 months ago
Found the reading light (Toby) advertised in The Oldie magazine. Took the chance, ordered it and couldn’t be more satisfied. Excellent service, reasonable price and extremely prompt delivery. Use it every day, especially now in the dark evenings, and highly recommend this product and supplier.
G.P. Tunbridge Wells
Review by Seoulphia6 months ago
Great little downlighters for alcoves in the bathroom. Give good light and quality looks good.